Provider profile
Matrix Restoration Services
Provider snapshot
What this listing says
Warminster-area homeowners dealing with water damage or mold who want an owner-operated restoration company that handles insurance documentation and shows up the same day.
Best for
- Homeowners in Warminster, Hatboro, Horsham, or Willow Grove who need same-day water extraction after a flood or pipe burst.
- Buyers who want the company owner personally involved — Paul and Ed handle assessments and stay in contact throughout the project.
- Property owners dealing with mold discovered after water damage, where both problems need to be addressed by one crew.
- Anyone filing an insurance claim who wants the restoration company to handle documentation and communicate directly with the adjuster.
- Commercial property managers in Bucks or Montgomery County who need emergency board-up and restoration after fire or storm damage.
About this company
Matrix Restoration Services is an owner-operated restoration company based in Warminster, PA, run by Paul Felicetti. They handle water damage, mold remediation, sewer backups, fire and smoke damage, and emergency board-ups across Bucks County, Montgomery County, and Philadelphia. Mold is one of several services rather than their sole focus — they position themselves as a full-service restoration outfit with 24/7 availability.
What stands out is how much of the business runs through Paul and Ed Siger personally. Multiple reviewers describe Paul answering calls at night, Ed showing up the next morning for assessments, and both staying involved through the rebuild phase. The website claims over 20 years in business (founded in 2000) and IICRC certification. They also handle insurance documentation in-house, which several reviewers specifically mention as a relief during claims.
The company is locally owned and operates out of 304 Camars Drive in Warminster. Their website lists specific service areas across three counties, with named towns rather than vague regional claims. Maci handles business development and gets mentioned in reviews for responsiveness.
4.9 stars across 85 Google reviews with zero recent negatives is uncommon for a restoration company. The review base includes a healthy mix of Local Guides and multi-review accounts, which adds credibility. Several reviews come from contractors and a public adjuster who refer their own clients to Matrix.
Services
Service area
Headquartered in Warminster, PA (Bucks County). Serves Bucks County (Doylestown, Levittown, Bristol, Newtown, Yardley, New Hope, Quakertown), Montgomery County (Horsham, Willow Grove, Norristown, King of Prussia, Lansdale), and Philadelphia. The three-county coverage is broad for a single-location company — confirm response times for addresses far from Warminster.
Review consensus
Paul Felicetti gets named in the majority of reviews. Reviewers consistently highlight his personal availability — answering calls late at night, showing up for assessments quickly, and following up weeks later. Ed Siger is the second most-mentioned name, praised for prompt site visits, detailed estimates, and helping homeowners find contractors for related repairs. Maci is noted for responsiveness and friendliness in the business development role. Speed is the dominant theme: multiple reviewers report crews arriving within 1-3 hours of their call, including late-night emergencies. Several contractors and a public adjuster review Matrix positively, which suggests a strong referral reputation in the local trades community.
0 found across 85 total reviews at 4.9★. No recent negative reviews to analyze. The absence of complaints across 85 reviews is notable but does not guarantee a flawless experience — it may reflect a younger review profile or a company that actively manages its reputation.
The review profile leans heavily on referral relationships. Multiple reviews come from contractors, real estate agents, and a public adjuster who send clients to Matrix. This is a double-edged signal: it means trade professionals trust them enough to stake their own reputation on the referral, but it also means a portion of the 5-star reviews reflect business relationships rather than arms-length consumer experiences. The lack of any negative reviews across 85 total is unusual for a restoration company and worth noting — most companies in this space accumulate at least a few complaints about pricing or timelines.
Paul Felicetti (owner — overwhelmingly positive, named in 25+ reviews for responsiveness, knowledge, and personal involvement). Ed Siger (field operations — positive, praised for prompt site visits, detailed estimates, and courtesy). Maci (business development — positive, noted for friendliness and quick responses). Edward (likely Ed Siger — positive, mentioned alongside Paul for quality work).
Matrix is a strong option if you value direct access to the owner and fast response times. Ask for Paul when you call and confirm he or Ed will handle your assessment personally. Because they do both testing and remediation, get a second opinion on any mold test results before agreeing to a remediation scope — this protects you and any reputable company should welcome it.
Keep in mind
- Matrix does both mold testing and mold remediation. That means the same company deciding you have a problem is also the one you'd pay to fix it. Consider getting an independent test before committing to their remediation scope.
- Mold remediation is one of five service lines, not their primary focus. If you need a company that does nothing but mold work, this may not be the right fit.
- Their service area covers three counties and Philadelphia. Confirm response times for locations farther from Warminster — a company based in Bucks County may take longer to reach King of Prussia or Center City.
- Several positive reviews come from contractors and business partners who refer clients to Matrix. These are real relationships, but they reflect a referral network more than a typical homeowner experience.
- The website is heavy on marketing language and light on specifics about equipment or removal methods. Ask what exactly they use and what their process involves before signing.