Provider profile
The Restoration Team
Provider snapshot
What this listing says
Pittsburgh-area homeowners dealing with water damage that has led to mold, who want one company to handle extraction, drying, remediation, and reconstruction under IICRC credentials.
Best for
- Homeowners in the Trafford, Pittsburgh, and Westmoreland County area who need emergency water extraction and structural drying with same-day or next-day response.
- Property owners dealing with mold after a water event who want one company to handle the full sequence from testing through remediation and rebuild.
- Commercial property managers in the greater Pittsburgh area who need discreet, schedule-flexible water mitigation to minimize business downtime.
- Homeowners navigating insurance claims for water or mold damage, since the owner carries an insurance adjuster designation.
About this company
The Restoration Team is a family-owned restoration company based in Trafford, PA, about 15 miles east of Pittsburgh. Founded by Ryan Morrison, they handle water damage, fire damage, mold remediation, structural drying, and post-damage reconstruction. They both test for mold and remediate it, which means the same company diagnosing your problem also sells the fix.
Their mold remediation page describes a process that includes containment with negative air pressure, HEPA filtration, antimicrobial treatments, and air scrubbing. They use Injectidry systems for wall cavity and subfloor drying, thermal imaging for moisture detection, and desiccant dehumidification for larger jobs. They offer a $499 rate for two mold tests. Their reconstruction services are only available to customers who also hire them for mitigation -- they do not take standalone rebuild jobs.
Ryan and Jenn Morrison own the company. The website claims 4+ years of experience. Staff hold IICRC credentials including WRT, ASD, and AMRT designations, and the company holds IICRC firm accreditation. Ryan also carries an insurance adjuster designation, which means he can help navigate claims. They offer financing through Wisetack for projects up to $25,000.
The 4.6-star rating across 76 Google reviews reflects a split: most customers describe fast response and attentive fieldwork, but the negative reviews describe a pattern of billing disputes and incomplete projects that stands out against the positive majority.
Services
Service area
Headquartered in Trafford, PA. Claims a 25-mile service radius covering Allegheny, Armstrong, Beaver, Butler, Indiana, Washington, and Westmoreland counties. Named service cities include Pittsburgh, Monroeville, Greensburg, Murrysville, North Huntingdon, Irwin, Latrobe, Penn Hills, Wexford, and others. Seven counties is a broad claim for a small company, and one reviewer in Butler was not able to get a scheduled appointment fulfilled.
Review consensus
Ryan is the most frequently named person in reviews, praised for responsive communication, same-day callbacks, and hands-on involvement. Tommy draws praise from multiple reviewers for hard work and clear explanations. Zach appears in several positive reviews for being friendly, detail-oriented, and knowledgeable. CJ and Parker each receive individual mentions for quality fieldwork. Reviewers consistently note fast emergency response, often same-day or within hours. Several customers specifically credit the team with saving floors, carpets, and structures that might otherwise have needed full replacement. Insurance claim assistance comes up repeatedly as a positive.
6 found across 76 total reviews at 4.6★. The most detailed complaint comes from Megan McIntyre, who paid $2,500 for water extraction after a basement flood. She says the company came once, left a dehumidifier, and did not return as promised over the weekend. Her mother-in-law removed 15 buckets of water herself. The owner's response claims the total charges were actually $5,639.91 and offered to waive the balance if negative reviews were removed. Stephanie Diener hired them for attic mold remediation and says the company finished only the mold removal, then demanded additional payment for insulation reinstallation that was not in the original agreement. She reports the owner yelled at her on speakerphone in front of workers. The company was never heard from again and she hired someone else. Two reviewers, Bray Parfait and Rick Fox, describe the same December 2025 incident where they were charged $500 for mold testing and then received a call threatening to contact police and the humane society about a dog that had been leashed during the visit. Shane Kerr scheduled a mold testing appointment in Butler and the technician never showed up or returned calls. The company acknowledged this. Two additional 1-star reviews have no text and the owner responded that they have no record of the reviewers as customers.
The negative reviews cluster around what happens after the initial service call. First impressions are strong -- fast response, friendly techs -- but disputes emerge during billing, project completion, and follow-through. The owner responds to 100% of negative reviews, but the responses tend toward defending the company's position rather than resolving the specific complaint. Two responses reference signed contracts and payment terms, one offered to waive a balance contingent on review removal, and the no-show response was a straightforward apology. Field technicians like Tommy and Zach are consistently praised even in negative reviews, suggesting the issue sits at the ownership and operations level rather than with the crew doing the work.
Ryan (owner -- praised repeatedly for responsiveness and knowledge; named in negative reviews for billing disputes and aggressive communication). Tommy (technician -- praised in positive and negative reviews alike for hard work and clear explanations). Zach/Zack (technician -- praised for friendliness and thoroughness; noted as having left the company in one review). Tyler (technician -- praised for knowledge and helpfulness). Kyler (staff -- praised for helpfulness). CJ (technician -- praised for going above and beyond). Parker (technician -- praised for responsiveness).
Ask for Ryan on the initial call and Tommy or another named technician for fieldwork. Get the full scope, payment schedule, and completion criteria in writing before any work starts. This company's emergency response and technical work draw consistent praise, but two of the most detailed negative reviews describe situations where billing and project completion became contentious after the initial visit.
Keep in mind
- They test for mold and also perform remediation, which is a conflict of interest. The company that finds your mold problem profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- Multiple recent reviews describe billing disputes where the scope of work or refund terms were contested between the customer and the owner. Get every detail of pricing, payment schedule, and refund policy in writing before work begins.
- Two reviewers reported that mold remediation and water mitigation projects were left incomplete, with one customer needing to hire a different contractor to finish. Clarify what counts as project completion before signing.
- The owner has been described as aggressive during payment disagreements in two separate reviews. If you need to renegotiate terms mid-project, consider doing so in writing rather than over the phone.
- They claim a 25-mile service radius and list 7 counties. One reviewer in Butler reported being ghosted after scheduling an appointment, which the company acknowledged. Confirm availability for locations farther from Trafford.