Provider profile
Independent Restoration Services of Pittsburgh
Provider snapshot
What this listing says
Pittsburgh-area homeowners dealing with water damage or basement mold who want a locally owned restoration company with 24/7 response and direct insurance claim handling.
Best for
- Pittsburgh homeowners who need fast water extraction after a pipe burst, toilet overflow, or basement flood — reviewers consistently report same-day or next-day arrivals.
- Homeowners who want help navigating insurance claims — Zach handles adjuster calls directly and multiple reviewers say this removed the stress of the process.
- Basement mold problems tied to water damage — reviewers like Kimberly Harberson, Leah Muntean, and Serah Phineas specifically describe mold removal jobs.
- Buyers who feel out of their depth with restoration work and want a team that explains each step — this is the single most common praise theme across all 73 reviews.
- Pittsburgh-area commercial properties needing water or mold restoration, including sewage backup cleanup.
About this company
Independent Restoration Services of Pittsburgh is a locally owned restoration company based in Pittsburgh, PA. They handle water damage, fire damage, mold remediation, and sewage cleanup for both homes and businesses. Their Google listing categorizes them as a water damage restoration service, and water emergencies account for the majority of their reviews. Mold work runs alongside that — they inspect, test, contain, and remove mold, plus they offer post-remediation verification.
Their mold remediation page describes a three-phase process: inspection with moisture detection and air/surface testing, containment with HEPA filtration and air scrubbing followed by antimicrobial treatment, and then humidity control with post-remediation verification. They claim IICRC certification. They also handle insurance paperwork directly — multiple reviewers confirm that Zach and Mario coordinated with adjusters and walked them through the claims process.
The company operates with a small core team. Zach appears to be the owner and handles initial contact, scheduling, and insurance coordination. Mario Perdomo runs the field operations as project manager and shows up in the vast majority of reviews. The "About Us" page describes the team as "your neighbors," and the company's website copyright reads 2025, suggesting a relatively new operation.
At 4.9 stars across 73 Google reviews, their rating is exceptionally high. Only one reviewer in the last 18 months left a negative review. The volume is still growing but the consistency of praise — particularly around speed of response and willingness to explain the process — is notable.
Services
Service area
Based in Pittsburgh, PA. Their website lists over 40 cities and townships across the greater Pittsburgh area, including Mt. Lebanon, Bethel Park, Monroeville, Penn Hills, Moon Township, Upper St. Clair, and Robinson Township. The list extends to Washington, Greensburg, New Kensington, and Lower Burrell — some of which sit 30-40 miles from Pittsburgh. Confirm response times for locations at the edges of their claimed coverage.
Review consensus
Mario Perdomo draws the most praise by far — he appears by name in over 30 reviews. Reviewers describe him as fast to respond, careful with belongings, willing to explain every step, and easy to communicate with. Krystal Keller called him friendly and tidy. Maureen Celiberti said he guided her through the insurance claim. Laura Young praised his communication, noting he arrived ahead of schedule. Marina Anania highlighted his attention to cleanliness while laying flooring. Zach appears in nearly as many reviews, handling scheduling, insurance coordination, and owner-level oversight. Sara Cottingham specifically said her experience was "SO much better than past ones with bigger corporate chains." Dan Berg described a 2 AM water emergency where Zach and Mario arrived within two hours with equipment and answers. Robert Himes noted their price was half two competitors. Across all reviews, the dominant themes are speed of response, clear process explanations, insurance help, and considerate treatment of the home.
1 found across 73 total reviews at 4.9★. Michelle Keevican described multiple missteps: the crew left after marking the job complete while carpet was still wet, forcing her to call them back. The next day, the owner rechecked an area the project manager had declared dry and found it still needed fans — fans that had already been removed. She also reported unprofessional communication, miscommunication, and a lack of empathy. The owner waived the entire job cost, but Keevican wrote she would have preferred to pay for work done correctly. No owner response appeared on Google.
The zero-percent owner response rate on negative reviews is unusual for a company with this rating. Most highly rated companies respond to their rare negatives to show they take feedback seriously. The single complaint describes a quality-control gap between what the project manager declared done and what the owner later found — a disconnect between field assessment and actual conditions. With only one negative, this is a one-off rather than a pattern, but the lack of response leaves the complaint unaddressed publicly.
Mario Perdomo (project manager — overwhelmingly positive across 30+ reviews for fast response, clear explanations, careful handling of belongings, and insurance guidance). Zach (owner — positive across 20+ reviews for scheduling speed, insurance coordination, straightforward pricing, and hands-on involvement).
Ask for Mario as your project manager — he is the most consistently praised person in the reviews and handles both water and mold work. Before signing for mold remediation, get an independent mold test to avoid the conflict of interest. Confirm moisture readings yourself before accepting that a job is complete — the one negative review specifically involved premature sign-off on drying.
Keep in mind
- They do both mold testing and mold remediation. This creates a financial conflict of interest — the company deciding you have a mold problem is the same one that profits from fixing it. Consider hiring an independent inspector to confirm any mold findings before committing to remediation.
- The one negative review describes a job where the crew left with carpet still wet, and the project manager declared an area dry that the owner later found was still wet. The owner waived the entire cost, but the reviewer still raised concerns about quality control and communication. There was no owner response on Google.
- The website shows signs of being part of a multi-location brand. The email domain (irs-247.com) differs from the website domain (irs-412.com), the SMS link points to a 423 area code (Tennessee), and the copyright reads "Independent Restoration Specialists." Ask whether the Pittsburgh location is independently owned or part of a franchise network.
- With 73 reviews and a 2025 website copyright, the company appears relatively new. Most reviews date from mid-2025 onward, so there is limited long-term track record to evaluate.