Provider profile
FastPro Restoration
Provider snapshot
What this listing says
Southeast Pennsylvania homeowners in Chester, Montgomery, or Delaware County who need fast water or mold mitigation from an independently owned crew that handles insurance paperwork directly.
Best for
- Homeowners in Chester, Montgomery, or Philadelphia County who need same-day water extraction or mold inspection — FastPro's 90-minute emergency response and 24/7 call center are built for this.
- Buyers dealing with insurance claims after water or fire damage who want one company to handle mitigation, documentation, and the insurance carrier relationship from start to finish.
- Properties needing content pack-out, cleaning, and storage alongside mold or fire restoration — FastPro runs an in-house content crew (David, Tito, Damon) rather than subcontracting.
- Commercial property managers across southeastern PA, Delaware, or southern NJ who need a single vendor for water, mold, fire, and roofing under one contract.
About this company
FastPro Restoration is an independently owned restoration company headquartered in Phoenixville, Pennsylvania, serving a tri-state footprint across southeastern PA, Delaware, and southern New Jersey, plus a satellite operation in coastal North Carolina. Their primary identity is emergency water, fire, and mold damage work for residential and commercial properties. They also run a roofing and siding division.
Their mold process covers inspection, containment, structural drying, dehumidification, air filtration, decontamination, content triage and storage, and disposal of contaminated materials. On the water side, they handle extraction, drying, selective demolition, and sewer backup cleanup. They claim a 90-minute on-site response for emergencies and run a 24/7 call center from their Pottstown, PA headquarters. They staff IICRC technicians and work directly with insurance companies on documentation and billing.
FastPro has been operating for over 20 years. They hold PA license PA041436 and NJ license 13VH07935300. The company emphasizes that it is not affiliated with any national franchise or insurance carrier. Their team structure includes dedicated project managers, content crews (pack-out and cleaning), and general contracting for reconstruction.
4.9 stars across 438 Google reviews is an unusually strong rating at that volume. Most restoration companies in the region carry lower ratings with far fewer reviews. The consistency of named-staff praise across hundreds of reviews suggests a culture that holds at scale, not just a small operation where the owner runs every job.
Services
Service area
FastPro Restoration is headquartered in Phoenixville, Pennsylvania, with a call center in Pottstown, PA. In Pennsylvania, they list 15 counties: Chester, Montgomery, Delaware, Philadelphia, Bucks, Berks, Lehigh, Northampton, Schuylkill, Lancaster, York, Lebanon, Dauphin, and Carbon. In Delaware, they cover New Castle and Kent Counties. In New Jersey, they list Burlington, Camden, Gloucester, Salem, Mercer, and Hunterdon Counties. They also claim seven counties in coastal North Carolina including New Hanover, Onslow, and Craven. The four-state spread is unusually wide — confirm actual crew availability for your specific address, especially outside the core southeastern PA footprint.
Review consensus
Matt Welsh is named across multiple reviews for coordinating insurance paperwork, explaining the process, and maintaining communication throughout multi-week projects. Kevin DeProsperis draws praise for same-day inspections and going above expectations — one reviewer describes him FaceTiming to walk through instructions. Don Curry is cited for rapid response and keeping crews on schedule. The content crew — David, Tito, and Damon — gets specific praise for careful inventorying and packing. Jeremy Shay is called out for responsiveness during fire damage recovery. Shawn and AJ are praised for patience and clear explanations. Fernando and his crew get credit for remodeling work and consistent updates. Across the board, reviewers emphasize fast arrival times, clean job sites, and willingness to handle insurance interactions directly.
2 found across 438 total reviews at 4.9★. Anne Cecil describes a final bill more than $1,000 above the original quote, work marked complete that was visibly half-finished (she had to send photos to prove it), equipment left running in her home for an extra week adding $120 to her utility bill, and no response after a month of follow-up attempts. No owner response was posted. Adam Sankovsky had a positive mitigation experience but then spent six months waiting for the restoration phase — the FastPro representative stopped returning calls after promising to review updated insurance documents. The owner responded personally, apologized, and said he was looking into it.
The two detailed negative reviews share a structural theme: FastPro's emergency mitigation side operates fast and well, but the downstream restoration and billing side can lose momentum. Anne Cecil's complaint about billing accuracy and abandoned follow-up, and Adam Sankovsky's six-month wait for reconstruction, both point to a handoff gap between the mitigation team and the project management or contracting team. The owner response rate on recent negatives is 75% — responses are personalized rather than template, but one serious complaint (Anne Cecil) received no response at all. The 2-star review from Chad about aggressive outreach calls suggests lead-generation practices that may feel intrusive during an emergency.
Matt Welsh (project coordinator/sales — praised repeatedly for insurance handling, communication, and process guidance). Kevin DeProsperis (inspector — praised for same-day inspections, FaceTime follow-up, responsiveness). Don Curry (crew lead — praised for rapid response, scheduling, clean work). Keith Adams (manager/coordinator — praised for fast crew dispatch, personal phone accessibility). Jeremy Shay (content division — praised for responsiveness and empathy during fire recovery). Nick Dema (project work — praised for multi-project remodeling, design input, on-time delivery). Bill (technician — praised alongside Nick for problem-solving and team management). Fernando (crew lead — praised for remodeling quality and consistent updates). David, Tito, Damon (content crew — praised for inventorying, packing, and respectful handling of belongings). Shawn, AJ (technicians — praised for patience and clear explanations). Megan, Alex, Eric (crew — praised for going above expectations). Ben (technician — praised alongside Kevin). Mark Shupe (technician — praised for pipe burst response). Justin (coordinator — praised for work coordination). Anthony (praised for remediation support). Pat (praised for reliability). Jenn, Richard (praised for office/project support). Mike B, Thomas (content crew — praised for hard work and attitude).
Ask for Matt Welsh or Kevin DeProsperis by name — they set the communication standard that drives most of the positive reviews. Before signing, get a written estimate with a change-order clause and a named project manager for the reconstruction phase, not just the mitigation phase. The handoff between emergency work and rebuild is where the two negative reviews hit problems. With 4.9 stars across 438 reviews, the odds are strongly in your favor, but protect yourself on billing and timeline.
Keep in mind
- FastPro does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Get an independent mold test before committing to their remediation scope.
- Two recent reviewers describe a pattern where the mitigation phase goes fast and well, but the restoration and reconstruction phase stalls — in one case for six months with unreturned calls. Ask upfront for a written timeline covering both mitigation and rebuild, and get the name of your dedicated project manager for the reconstruction phase.
- One reviewer reported aggressive solicitation calls from multiple FastPro staff within hours of a disaster. The owner acknowledged this and said they would review their outreach process.
- The service area spans 25+ counties across four states, from Berks County PA to Carteret County NC. Jobs at the edges of that footprint — especially the North Carolina locations — may face longer response times than the 90-minute promise suggests. Confirm dispatch availability for your specific address.
- One reviewer reported a final invoice exceeding the original quote by more than $1,000, plus billing for incomplete work. Get a written estimate with a clear change-order process before work begins.