Provider profile
SERVPRO of Northern Liberties
Provider snapshot
What this listing says
Northern Liberties and Spring Garden homeowners dealing with water damage that has led to mold, who need a single franchise to handle extraction, remediation, and rebuild under one insurance claim.
Best for
- Philadelphia homeowners in Northern Liberties, Spring Garden, or Fairmount who need mold remediation tied to a recent water event — this franchise handles the full sequence from water extraction through mold removal to reconstruction.
- Property managers who want a single vendor for recurring water and mold emergencies — one anonymous reviewer describes a 7-year relationship covering biohazard, fire, water, and cleaning calls at all hours.
- Homeowners whose basement flooded during a storm and need same-day response — multiple reviewers confirm arrival within 30 minutes to an hour.
- Commercial property owners in the Philadelphia region who need large-loss restoration with insurance coordination — the franchise handles the claims process alongside the physical work.
- Anyone who needs contents packed out and stored during remediation — they run a separate storage and restoration facility for belongings.
About this company
SERVPRO of Northern Liberties operates out of 461 N 3rd Street in Philadelphia's Northern Liberties neighborhood, serving the surrounding areas including Spring Garden and Fairmount. This is a SERVPRO franchise — part of a national network that's been running since 1967 — which means standardized training and equipment but locally owned operations under James A Gibbs.
On the mold side, they follow a containment-first process: isolate the affected area, run HEPA filtration, apply antimicrobial treatments, then remove damaged materials like drywall and carpet. Their website references IICRC training for all technicians, with ongoing development at SERVPRO's corporate training facility. They also handle the rebuild afterward — drywall replacement, painting, new flooring — so you're not coordinating a second contractor.
The franchise doubles as a full-service restoration outfit. Water damage, fire damage, storm cleanup, sewage, biohazard, and even air duct cleaning all fall under their scope. Multiple reviewers mention the team arriving within 30 minutes to an hour of a call, and the 24/7 availability shows up consistently in both website claims and actual review experiences.
With 30 Google reviews and a 4.5-star rating, the review volume is modest but the sentiment runs strongly positive. Only one review in the last 18 months falls below four stars.
Services
Service area
Headquartered at 461 N 3rd Street in Philadelphia's Northern Liberties neighborhood. The website lists service coverage for Philadelphia, Spring Garden, and Fairmount. Reviews come exclusively from the Philadelphia area, with no evidence of jobs outside the city.
Review consensus
Andrew Benson appears in five separate reviews spanning 2024 through 2026, consistently praised for smooth coordination and quality work. Brad shows up in four reviews for hands-on speed — one reviewer whose hot water heater failed noted Brad's crew removed damaged flooring so carefully that the flooring contractor was relieved. Angy draws praise for demo cleanup, with one repeat customer calling her work better than any other contractor they've used. Nicole and Tom appear together in multiple reviews for prompt, knowledgeable fieldwork. Mike gets recent praise for transparency during mitigation. The team's response speed — 30 minutes in one case — comes up repeatedly, and several reviewers highlight clear communication during stressful situations.
1 found across 30 total reviews at 4.5★. (1 found across 30 total reviews at 4.5 stars) A Local Guide reviewer reported that someone from a social services facility (the Sunshine House, serving unsheltered individuals) called SERVPRO for water damage restoration. The crew drove by on the opposite side of the street without stopping, then declined the job citing safety concerns about people outside the premises. The reviewer, who witnessed the drive-by, called the safety claims unfounded and described the refusal as stereotyping. The owner responded four days later with a generic message asking the reviewer to reach out — without acknowledging or disputing the specific allegation.
The owner's response to the sole negative review follows a template pattern — expressing sympathy and requesting offline contact without addressing the reviewer's specific claims. With only one negative review this is a single data point, not a pattern. The positive reviews, by contrast, consistently name individual technicians rather than praising the brand generically, which suggests the local crew's reputation drives the ratings rather than the SERVPRO name alone.
Andrew Benson (sales/coordination — positive across five reviews). Angy/Angie (field tech — positive across three reviews, praised for demo cleanup and post-mitigation responsiveness). Brad (field tech — positive across four reviews, praised for speed and careful work). Mike (field tech — positive in two recent reviews for communication and transparency). Tom (field tech — positive in two reviews for promptness). Nicole (field tech — positive in three reviews, praised alongside Tom and Mackenzie). Mackenzie (field tech — positive in two reviews). Orin (field tech — positive in one review). Amin Blake (field tech — positive in one review). Matt (production manager — positive in one review for working with insurance; also referenced as Matt Damirgian in an older review).
Ask for Andrew Benson to coordinate your project — he shows up in more reviews than anyone else and draws consistent praise. For fieldwork, Brad, Angy, and Nicole are the names that appear most often. The single negative review raises a legitimate concern about how the crew handles jobs in unfamiliar settings, but it stands alone against 29 positive experiences.
Keep in mind
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one of many services they offer alongside water, fire, storm, and cleaning work. Ask how many mold-specific jobs the local crew has completed in the past year.
- One reviewer reported the crew refused to service a social services facility after driving by without stopping, citing safety concerns the reviewer called unfounded. The owner responded but did not address the specifics of the complaint.
- The service area listed on the website — Philadelphia, Spring Garden, Fairmount — is narrow. If you're outside these neighborhoods, confirm they'll travel to your location before scheduling.
- With only 30 reviews total, you're working with a limited sample. The strong rating is encouraging but the volume doesn't reveal long-term patterns the way 100+ reviews would.