Provider profile
MSR Restoration
Provider snapshot
What this listing says
Philadelphia and South Jersey homeowners selling a property where mold was found during a home inspection, especially when working with a realtor who needs fast turnaround.
Best for
- Philadelphia-area homeowners who need mold inspection and remediation handled by one company with two regional offices.
- Home sellers who discovered mold during a buyer's inspection and need the issue resolved before closing.
- Property owners dealing with attic, basement, crawl space, or HVAC mold in the PA-NJ corridor.
About this company
MSR Restoration is a mold-focused company based in Philadelphia's Roxborough neighborhood, with a second office in Haddon Township, NJ. Their core business is mold inspection and remediation for residential and commercial properties across the Greater Philadelphia area and South Jersey. A significant portion of their work comes through realtor referrals tied to real estate transactions.
Their process follows a six-step approach: inspection using infrared cameras and moisture meters, containment of affected areas, air filtration with HEPA filters, removal, cleaning, and prevention recommendations including dehumidification and leak detection. They also use encapsulation, air scrubbers, negative air machines, and antimicrobial treatments. They advertise eco-friendly, non-toxic cleaning solutions safe for homes with children and pets. Beyond mold, they handle hoarding cleanouts.
MSR holds contractor licenses in both Pennsylvania (PA #144264) and New Jersey (NJ #13VH09779500). Bill appears to be the primary owner contact, with Jerry handling much of the New Jersey side of the business.
Services
Service area
MSR Restoration is headquartered in Philadelphia (Roxborough), PA, with a second office in Haddon Township, NJ. They serve the Greater Philadelphia area and parts of South Jersey, with local pages listing Havertown, Bryn Mawr, Wayne, Newtown Square, Blue Bell, Horsham, Yardley, and Huntingdon Valley in PA, and Barrington, Deptford, Ewing, Lambertville, Mullica Hill, and Mt. Holly in NJ. The coverage spans a wide geographic area across both states.
Review consensus
Bill is the most frequently named person in reviews. Reviewers consistently describe him as honest, knowledgeable, and quick to respond. Multiple people mention same-day or same-week visits. Several realtors — Becky Krevitz, Richelle Deane, Team Buchanan, Amanda Helwig — describe MSR as their repeat referral for clients. Homeowners highlight that Bill takes time to explain mold reports and walk through remediation steps. Competitive pricing comes up in multiple reviews. Jon was praised by one reviewer for being meticulous on the remediation work itself.
0 found across 23 total reviews at 5.0★. No negative reviews found in the last 18 months. With a 5.0 rating across 23 total reviews, there are no complaint patterns to assess.
The review base is unusually concentrated among real estate agents and transaction-related scenarios. At least 7 of 23 reviews come from realtors or mention a home sale. This suggests MSR has built a strong referral pipeline in that niche, but it also means the reviews reflect a narrow slice of their work — fast-turnaround, transaction-deadline jobs rather than complex residential remediation projects.
Bill (owner — consistently positive across 15+ reviews for honesty, responsiveness, and knowledge). Jerry (team lead, NJ side — positive mentions from Team Buchanan, Lauren S., Dale Riggs, Becky Krevitz for responsiveness and workmanship). Jon (remediation technician — praised by Leida Taylor for detailed work). Paul (mentioned by Melissa M. as personable and knowledgeable).
If you are selling a home and your inspector found mold, MSR is well-suited for that scenario — they clearly know the real estate timeline pressure and have a track record of getting jobs done before closing. Ask Bill directly about scope and pricing. Because they do both inspection and remediation, get an independent test to confirm their findings before signing a remediation contract.
Keep in mind
- MSR does both mold testing and remediation. That creates a conflict of interest: the company diagnosing your problem also profits from fixing it. Consider getting a second opinion on the inspection before committing to remediation.
- The review base skews heavily toward realtors and real estate transactions. If your mold situation is not tied to a home sale, your experience may differ from what most reviewers describe.
- With 23 Google reviews over roughly six years, the volume is low for a company covering this large a service area. Ask for references from jobs similar to yours.