Provider profile
Jefferson Water Damage & Restoration Philadelphia
Provider snapshot
What this listing says
Philadelphia homeowners dealing with water damage or mold in older rowhomes who want one company to handle extraction, remediation, reconstruction, and insurance claims without coordinating multiple contractors.
Best for
- Philadelphia rowhome owners dealing with water damage or mold who want extraction, remediation, and reconstruction handled by one crew.
- Homeowners who need help navigating an insurance claim -- Jefferson has a dedicated Xactimate specialist who files directly with carriers.
- Properties with hidden leaks where previous contractors could not locate the water source. Multiple reviewers credit their thermal imaging leak detection with finding problems others missed.
- Landlords and property investors managing water or mold issues across rental units in Greater Philadelphia.
About this company
Jefferson Water Damage & Restoration is a locally owned restoration company based in Northern Liberties, Philadelphia. What sets them apart from most restoration outfits in the city is scope: they handle the full arc from emergency water extraction through mold remediation through reconstruction and finish work, all in-house. They also employ a dedicated Xactimate specialist, Andres, who files insurance claims using the same estimating software carriers use internally.
On the equipment side, their website describes thermal imaging cameras and moisture meters for leak detection, HEPA air scrubbers for containment during mold work, and commercial dehumidifiers and air movers for structural drying. They follow IICRC S520 standards for mold remediation and claim containment with negative air pressure and plastic sheeting before disturbing any growth. The leak detection capability is genuinely unusual for a restoration company -- several reviewers specifically credit the team with finding leaks that other contractors missed.
Founder Ben Schoenfeld came from real estate before starting Jefferson. He built the company around a frustration he saw repeatedly: homeowners in crisis getting passed between cleanup crews and repair contractors with nobody owning the full job. The company holds IICRC certification (#70209237) and is BBB accredited. The team listed on their site includes project managers Dan Cohen, Steven C., and Michael Termini (who brings 15+ years in restoration and roofing), plus office manager Pam M.
A perfect 5.0 stars across 40 Google reviews is uncommon for any restoration company. The review volume is still modest, but every single review with text is positive. Multiple reviewers specifically praise the insurance advocacy and the fact that they did not need to hire a second contractor for repairs.
Services
Service area
Jefferson is headquartered at 443 W Girard Ave in Philadelphia's Northern Liberties neighborhood. They serve all Philadelphia neighborhoods and extend into Montgomery County (Norristown, Cheltenham, Abington, Conshohocken), Delaware County (Upper Darby, Drexel Hill, Media, Chester), and Bucks County (Levittown, Bristol, Doylestown). The four-county reach is broad for a small local team, so confirm response times for locations outside Philadelphia proper.
Review consensus
Ben Schoenfeld is mentioned by name in the majority of reviews, consistently praised for fast response times, clear explanations, and willingness to advocate with insurance companies. Dan Cohen appears in multiple reviews as a responsive project manager who keeps work moving on schedule. Mike (Michael Termini) is praised for detailed inspections, particularly on flooring and mold issues, with one reviewer noting he handled a mold case other companies were hesitant to take on. Dima is mentioned once alongside Ben and Dan for mold work. Several reviewers highlight the company's ability to detect leaks that other contractors could not find. Insurance claim handling is a recurring positive theme -- multiple reviewers say Ben negotiated directly with their insurer and secured coverage they expected to lose.
0 found across 40 total reviews at 5.0★. No complaints to report. The company has zero reviews at 3 stars or below across its 40 total reviews at 5.0 stars.
The review profile is unusually clean: 40 reviews, all 5-star, no negatives at any rating level. A significant majority of reviewers have only 1 review on their Google account. The 7 reviewers who are Local Guides or have multiple reviews are also uniformly positive, which is a credibility signal. The company appears to be in an early growth phase where it is building its reputation one job at a time. The absence of any negative feedback means there is no data on how the company handles dissatisfied customers.
Ben Schoenfeld (owner and project manager -- praised repeatedly for fast response, clear communication, insurance advocacy, and leak detection skill). Dan Cohen (project manager -- praised for professionalism, fast scheduling, same-day inspections, and keeping projects on track). Mike / Michael Termini (project manager -- praised for detailed inspections on flooring and mold, handling difficult mold cases). Dima (role unclear -- mentioned once positively for mold remediation work).
With 40 reviews and a perfect rating, Jefferson has no dissatisfied customers on record. Ask for Ben or Dan by name -- they handle most jobs personally. Because the company does both testing and remediation, get the inspection report in writing before agreeing to remediation work, and consider a second opinion on scope if the quoted job is large.
Keep in mind
- Jefferson does both mold testing and mold remediation. That means they diagnose the problem and then sell you the fix. Ask whether they will accept a third-party test result or provide one before committing to remediation.
- The company claims over 10 years of experience, but the earliest Google reviews date to late 2025. The track record under this brand is still short.
- Their service area extends into Montgomery, Delaware, and Bucks counties beyond Philadelphia. If you are on the outer edges of that range, confirm response times before assuming the 60-minute guarantee applies.
- All 40 reviews are 5-star, and a high proportion come from single-review Google accounts. This is not uncommon for a newer business, but it means the review base has not yet been stress-tested by the kind of volume that surfaces complaints.
- The website mentions "since 1993" on one page and "over 10 years" on others. The timeline is unclear -- ask directly about how long the company has operated under its current name and ownership.