Provider profile
CPR Restoration & Cleaning Services
Provider snapshot
What this listing says
Philadelphia-area homeowners and commercial property managers needing 24/7 water, fire, or mold restoration from a tri-state company with offices in PA, NJ, and NY since 1998.
Best for
- Philadelphia, Bucks County, Montgomery County, and South Jersey homeowners dealing with water damage emergencies that need same-day response.
- Commercial property managers across the tri-state area who need a single company to handle water, fire, mold, and demolition under one contract.
- Homeowners facing combined water damage and mold situations where the restoration company can handle both the drying and the mold removal in sequence.
- Property owners who want their restoration company to bill insurance directly and document damage for claims.
About this company
CPR Restoration & Cleaning Services is a full-service restoration company headquartered in Philadelphia's Tacony neighborhood. They run three offices — Philadelphia, Perth Amboy (NJ), and Oceanside (NY) — and handle water damage, fire damage, mold remediation, sewage cleanup, asbestos removal, and emergency demolition across Pennsylvania, New Jersey, and New York. They do both mold testing and mold remediation, which means the same company that finds the problem also sells the fix.
Their mold remediation page describes isolating affected areas and removing mold-infested materials including walls, carpet, and flooring. They also mention air quality testing. The website claims IICRC-trained technicians and 60-minute response times. They bill insurance companies directly and offer a water damage cost calculator on their site that uses Xactimate pricing. One unusual detail: they handle asbestos removal alongside mold work, which most standalone mold companies do not.
CPR has operated since 1998 and is now part of Right Restoration Partners, a holding company. They claim over 1,000 five-star reviews across their locations and hold a BBB A+ rating. Their membership list includes the New Jersey Apartments Association, Building Owners and Managers Association, and Healthcare Facilities Accreditation Program — suggesting a focus on commercial and institutional clients alongside residential work.
4.9 stars across 747 Google reviews is a strong rating for a restoration company at this volume. Most of the positives describe fast response, clean jobsites, and supervisors who take the time to explain each step. The negatives that do exist follow a specific pattern worth understanding before you hire them.
Services
Service area
CPR Restoration is headquartered in Philadelphia, PA with additional offices in Perth Amboy, NJ and Oceanside, NY. In Pennsylvania, they list Philadelphia, Bucks County, Montgomery County, Chester County, and Delaware County. In New Jersey: Ocean, Sussex, Mercer, Burlington, Monmouth, and Atlantic counties. In New York: Bronx, Queens, Brooklyn, Staten Island, Manhattan, Long Island, and Westchester County. Their website also claims service to Delaware, Connecticut, and Maryland — a six-state footprint that is unusually broad for a single restoration company.
Review consensus
Nick Kondan is the most-mentioned name in positive reviews. Customers describe him as a supervisor who explains every step of the process, takes detailed photos for insurance, sets up dehumidifiers strategically, and leaves jobsites spotless. Heather draws intense loyalty — multiple reviewers say she is the reason they chose CPR, praising her speed, responsiveness, and energy. Mike (sometimes Mike S.) is praised as a crew supervisor who goes beyond expectations, particularly with elderly homeowners. Other named staff — Jorge, Austin, Dave, Kam, Paul, Jose, Gordan, Kris Vecvagaris, Liam, Jason, and Michael — all receive positive mentions for fast work, clean execution, and courtesy. A recurring theme across dozens of reviews: crews arrive on time, explain what they are doing, clean up meticulously, and avoid unnecessary upselling.
4 found across 747 total reviews at 4.9★. 4 found across 747 total reviews at 4.9 stars. Three describe a communication and follow-through breakdown after the initial visit. Joseph Tudda says CPR sent the wrong-sized technician twice for a crawl space extraction, then no-showed on the scheduled service day and stopped answering calls — leaving an infant in a home with standing water for two weeks. Darlene Fiore, a Local Guide with 21 reviews, describes 33 bags of debris left in her yard violating her HOA, incomplete flooring removal, and mold growing in areas that were supposed to be remediated — with no return visit for over 30 days despite promises. She also notes the owner response misrepresented the flooring work. Ali Ch says Jessie came for an initial assessment and collected information, but no one followed up for a week while mold spread. The owner acknowledged a communication breakdown. Jane Purcell claims CPR's BBB and IICRC credentials are unverifiable. One additional 1-star review from Brittney King is actually positive — she praised Heather but did not end up using the service.
The negative reviews share a structural pattern: the initial contact and first visit go well, but after the sales or assessment phase, communication breaks down. Calls go unreturned, managers do not call back, and partial work sits unfinished. This is consistent with a growing company stretching its supervisory capacity across a six-state service area. Owner responses vary in quality — the reply to Darlene Fiore engages with specifics but the customer says it misrepresents what happened, while responses to Joseph Tudda and Ali Ch follow a more templated acknowledgment pattern. The 60% response rate on recent negatives suggests some complaints go entirely unanswered.
Nick Kondan (supervisor — strongly positive across many reviews). Heather (sales/coordinator — strongly positive, called 'the heart of this company'). Mike / Mike S. (supervisor — positive, multiple reviews). Jorge (crew lead — positive, praised by Home Depot). Dave (crew lead — positive). Austin (crew lead — positive). Anthony (team lead — positive, praised by plumbing company GM). Kam/Cam (crew — positive). Paul (crew — positive). Jose (crew — positive, mold remediation). Gordan (crew — positive). Kris Vecvagaris (crew — positive). Liam (crew — positive). Jason (supervisor — positive). Michael (crew lead — positive). Jessie (field rep — negative, no follow-up after assessment). David (assistant/dispatcher — negative, mentioned in same complaint as Jessie). Orry (general manager — named in owner response only).
CPR has earned its 4.9-star rating through consistently fast response and field crews that communicate well and leave clean jobsites. Nick Kondan in particular runs a tight operation. The risk is in the handoff between initial contact and job completion — if you hire them, get a written timeline with milestones and a direct phone number for your supervisor. Do not rely on the main office returning calls if something stalls.
Keep in mind
- CPR does both mold testing and mold remediation. This is a conflict of interest — the company that finds mold profits from removing it. Consider getting an independent mold inspection before committing to their remediation scope.
- Three of the four legitimate 1-star reviews in the last 18 months describe the same problem: CPR started a job, then stopped returning calls and never came back to finish. One reviewer waited over 30 days with exposed concrete and no insulation in sub-zero temperatures. Another waited two weeks for a crawl space water extraction that never happened.
- Their service area spans six states (PA, NJ, NY, DE, CT, MD). That is a very large footprint. Confirm which office would handle your job and how quickly a crew can reach your specific location.
- One reviewer claims CPR's BBB accreditation and IICRC credentials could not be independently confirmed. Ask to see current documentation before signing.