Provider profile
1 Stop Restoration
Provider snapshot
What this listing says
Philadelphia and South Jersey homeowners dealing with water damage or mold who want a locally owned restoration company that handles insurance claims and offers financing options.
Best for
- Philadelphia, Bucks County, Montgomery County, or South Jersey homeowners needing emergency water extraction and mold work handled by the same crew.
- Homeowners who want their restoration company to manage the insurance claim process from start to finish — multiple reviewers confirm they handle adjuster communication directly.
- Row home owners in Philadelphia dealing with basement flooding or pipe bursts who need someone on-site within an hour.
- Commercial property owners in the Greater Philadelphia region needing fast water damage response to minimize business downtime.
- Buyers who need financing for restoration work — they offer payment plans, which most small restoration companies do not.
About this company
1 Stop Restoration is a locally owned restoration company based in Northeast Philadelphia that handles water damage, mold removal, fire damage cleanup, and structural repairs. They operate across five counties — Philadelphia, Bucks, Montgomery, Delaware, and into South Jersey — with crews positioned throughout the region. The company claims 30-plus years of combined experience among its team and holds licenses in both Pennsylvania and New Jersey.
Their pitch is being a single point of contact from emergency response through rebuild. They extract water, dry the structure, apply antimicrobial treatments, and then handle drywall replacement and structural repairs in-house. Their mold page describes a five-step process: inspection, containment with HEPA vacuums, drying, repairs, and post-work air quality testing. They also do fire and smoke damage restoration, though their website gives that service less attention.
The company was founded by people who previously worked for other restoration outfits and saw an opportunity to run a more customer-focused operation. They describe themselves as "not a faceless franchise" and emphasize direct communication — you talk to team members, not a call center. They also offer financing, which is unusual for a restoration company this size.
A perfect 5.0 rating across 40 Google reviews is rare in restoration. Most of those reviews landed between September 2025 and early 2026, suggesting the company has been growing quickly. Multiple reviewers with established Google accounts — including Local Guides — confirm the quality, which adds credibility beyond single-review accounts.
Services
Service area
Headquartered at 7109 Rutland St in Northeast Philadelphia. They serve Philadelphia County, Bucks County (Levittown, Yardley, Doylestown, Newtown, Quakertown), Montgomery County (Norristown, King of Prussia, Lansdale, Abington, Conshohocken), Delaware County (Upper Darby, Springfield, Media, Chester), and South Jersey (Camden, Cherry Hill, Burlington, Pennsauken, Haddonfield). That is a wide footprint for a small company — confirm response time for locations outside Philadelphia proper.
Review consensus
Tom and Mike are named repeatedly as the primary points of contact. Reviewers praise Tom specifically for showing up quickly — often same-day or within an hour — and for personally walking homeowners through the insurance process. Mike is praised alongside Tom for hands-on work and responsive communication. Carlos and Joel received praise for a ceiling collapse job where they calmed the homeowner and followed through on every promise. David appears in older reviews alongside Mike for quality work and schedule flexibility. Multiple reviewers highlight that the team made stressful situations feel manageable, with several noting they handled everything from emergency response through final rebuild.
0 found across 40 total reviews at 5.0★. No one-star or negative reviews exist in the last 18 months (0 found across 40 total reviews at 5.0 stars). The only cautionary note comes from Pat D's otherwise positive 5-star review, which mentions past jobs running over time estimates — though Pat describes this as something they worked through together rather than a serious complaint.
The review timeline is notable. Nearly all 40 reviews arrived between April 2023 and April 2026, with a heavy cluster from September to December 2025. This suggests a company that has been scaling up rapidly. The consistent mention of Tom and Mike across the entire timeline indicates stable leadership even as the company grows. Several single-review accounts exist among the positives, but established reviewers — including three Local Guides with 14, 15, and 107 reviews respectively — confirm the same quality signals, which reduces concern about review authenticity.
Tom (owner/lead — consistently praised for fast response, insurance guidance, and communication). Mike (co-lead — praised for hands-on work, responsiveness, and professionalism). Carlos (field crew — praised for calming a homeowner during a ceiling collapse). Joel (field crew — praised alongside Carlos for follow-through on a roof leak job). David (crew member — praised in older reviews for quality work and flexibility).
With 40 reviews and a perfect 5.0, there are no complaint patterns to warn you about. Ask for Tom — he is the person most reviewers credit for managing the process. Get your mold testing done independently since they do both testing and remediation, and confirm the project timeline in writing since at least one repeat customer noted past overruns.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you there's a problem profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- Their five-county service area plus South Jersey is broad for a small local company. Confirm response time for your specific location before booking, especially if you're in the outer reaches of Bucks County or South Jersey.
- One reviewer (Pat D) noted they have run over time estimates in the past. If your project has a hard deadline, get the timeline in writing.
- The company is relatively young in terms of its online presence — most reviews date from late 2025 forward. The 30-year experience claim refers to combined team experience, not the company's operating history.