Provider profile
Integra-Clean & Dry
Provider snapshot
What this listing says
Northeastern PA homeowners in the Poconos and Scranton area who need mold remediation combined with basement waterproofing from a single contractor operating since 1992.
Best for
- Pocono and Northeastern PA homeowners dealing with basement mold tied to ongoing water intrusion — Integra-Clean can waterproof and remediate in a single project.
- Vacation home owners in Wayne, Pike, or Monroe counties who need remediation done while they are off-site and want a company that coordinates with insurance directly.
- Homeowners with crawlspace moisture problems who want encapsulation and mold cleanup handled by the same crew.
- Anyone facing an emergency basement flood who needs same-day extraction — multiple reviewers confirm sub-hour arrival times.
- Buyers who want financing options for large mold or waterproofing projects exceeding $4,000.
About this company
Integra-Clean & Dry operates out of Newfoundland, Pennsylvania, serving the Poconos and greater Northeastern PA. Their core identity is a restoration company that handles both the moisture source and the mold it causes — they do basement waterproofing, crawlspace encapsulation, and mold remediation under one roof. They also handle emergency water damage extraction with a claimed 60-minute response time.
What stands out is the dual capability. Most mold remediation companies subcontract the waterproofing that prevents recurrence. Integra-Clean does both in-house, and their FAQ page states they will not take on a mold remediation project unless the moisture source has been identified and a correction plan is in place. They use non-toxic mold remediation products and follow IICRC and EPA guidelines. They also offer financing through a third-party lending partner and bill insurance companies directly.
The company has operated since 1992 — over 30 years in Northeastern PA. A reviewer identified them as family and veteran-owned. Scott appears to be the owner or lead estimator, with Jim handling operations and insurance coordination. Multiple reviewers describe a consistent crew of named technicians.
At 4.9 stars across 89 Google reviews, the rating is unusually high. Only one review in the last 18 months falls below 4 stars. That volume and consistency across water damage, mold, and waterproofing jobs suggests the operation runs tight from estimate through completion.
Services
Service area
Headquartered in Newfoundland, Pennsylvania. Serves over 50 towns across Northeastern PA including Scranton, Wilkes-Barre, Stroudsburg, Honesdale, Milford, Mt. Pocono, Hawley, Lake Ariel, Hamlin, Moscow, Tobyhanna, and Tannersville. The listed area spans Wayne, Pike, Monroe, Lackawanna, and Luzerne counties. Edges of this coverage area are 40-50+ miles from headquarters.
Review consensus
Scott draws the most mentions — reviewers describe him answering every question at initial assessments, following up on pricing, and stepping in to resolve problems. Jim is the second most-named, praised for coordinating with insurance companies, managing timelines, and handling payment issues with patience. Reviewers consistently note fast response to initial calls, same-day or next-day start on water emergencies, and crews that leave workspaces clean. Several reviewers hired Integra-Clean after poor experiences with other companies and specifically praised the contrast. Mold remediation jobs in attics, crawlspaces, and basements all receive positive mentions. Multiple reviewers confirm long-term results — one noted a waterproofing system installed in 2019 kept the home mold-free through 2025.
1 found across 89 total reviews at 4.9★. Timothy Tomasko hired Integra-Clean in November 2024 for basement waterproofing and mold remediation at a Pocono vacation home. The waterproofing went well. During the mold remediation, crew members threw away belongings that Tomasko says were salvageable and only needed cleaning — without calling him first, despite a verbal agreement to do so. He describes the antimicrobial spray application as sloppy, with residue on floors and soot on basement windows. Scott and Jim attempted to locate missing items and offered a discount on the final price, which Tomasko acknowledged but said did not restore his trust.
The single negative review highlights a gap between the office-level responsiveness (Scott and Jim trying to make it right after the fact) and field crew execution (discarding items without authorization, messy spray work). This office-vs-field split is common in restoration companies where the people selling the job are not the same people doing the work. Worth watching for, though one incident across 89 reviews does not establish a pattern.
Scott (owner/estimator — praised repeatedly for responsiveness, clear explanations, and follow-through). Jim (operations/insurance coordinator — praised for patience with insurance companies, payment flexibility, and hands-on management). Tyler (technician — praised for mold remediation work quality). Gio (technician — praised alongside Tyler). Tommy (technician — praised for mold remediation). Alex (technician/phone contact — praised for prompt communication and remediation work). Ken (installer — praised for attic fan installation). Paul (installer — praised for clean waterproofing installation in a finished basement).
Ask for Scott or Jim to walk through the scope of work before signing. If you will not be on-site during the project, get a written agreement specifying what happens to belongings in the work area — the one complaint here centers on that exact scenario. The 4.9 rating across 89 reviews with named, consistent staff is a strong signal, but the conflict of interest on testing and remediation means you should still consider a separate mold test.
Keep in mind
- Integra-Clean does both mold testing and mold remediation. That creates a conflict of interest — the company identifying your mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- The one negative review describes crew members discarding personal belongings during a mold remediation without contacting the homeowner first. If you will not be on-site during work, get written agreement on how belongings in the work area will be handled.
- Their service area spans 50+ towns across Northeastern PA. From Newfoundland to Milford is about 40 miles; to Wind Gap is over 50. Jobs at the edges of that range may face longer response times than the 60-minute claim suggests.
- The company did not respond to the single recent negative review on Google. That leaves no public record of their side of the dispute.