Provider profile
Prime Restoration
Provider snapshot
What this listing says
Berks County homeowners dealing with water damage or basement flooding who want a small, owner-operated restoration company with a 2-hour emergency response guarantee.
Best for
- Berks County homeowners with basement flooding or water damage who need same-day emergency response.
- Property owners who want an owner-operator model where the founder, Ty, handles jobs personally and communicates directly throughout the process.
About this company
Prime Restoration is a small restoration company based in Leesport, Pennsylvania, serving Berks County and surrounding areas. Founded in 2023 by Tyrone Walker, who goes by Ty, the company handles water damage, fire damage, mold remediation, carpet cleaning, and hoarding cleanup. Ty came from Servpro, where he spent three years before starting his own operation.
The company uses Phoenix high-velocity air movers, commercial dehumidifiers, HEPA air scrubbers, thermal imaging cameras, and moisture meters. For mold work, they use Benefact, a plant-based cleaning solution. They guarantee a 2-hour arrival time for emergencies and run a 24/7 phone line. The company bills insurance companies directly and handles claims documentation.
Services
Service area
Headquartered in Leesport, Pennsylvania (Berks County). Claims coverage across Berks, Lancaster, Chester, Schuylkill counties and the Allentown/Bethlehem area. Specific cities named include Reading, Wyomissing, Exeter, Kutztown, Hamburg, Fleetwood, Boyertown, Ephrata, Lititz, West Chester, Phoenixville, Downingtown, Pottsville, and Tamaqua. Five-county coverage from a single location is ambitious for a small operation.
Review consensus
Ty Walker is named in at least 10 reviews and draws praise for answering calls at all hours, showing up the same night, and walking homeowners through the insurance process. Multiple reviewers describe late-night or weekend emergencies where Ty arrived within hours. Katelyn Carr credits the team for a 2 AM basement flood response in Schuylkill County. Ben Kozlowski, an out-of-state homeowner, highlights daily check-ins with photos during a basement restoration. Timothy Toler, a Local Guide with 29 reviews, notes Ty educated him on the process and kept him informed throughout. Edwin Santiago praises a 9 PM sewage backup response.
0 found across 24 total reviews at 5.0★. No 1-star reviews found. Across 24 total reviews at 5.0 stars, no reviewer has left a rating below 5 stars in the last 18 months. The absence of negative feedback means there are no complaint patterns to assess, but 24 reviews is a small sample size.
This is a young company (founded 2023) with a perfect 5.0 rating on a small review base of 24. Many reviewers have only 1-2 total Google reviews, which is common for restoration companies where customers leave a single review after a one-time emergency. The pattern across reviews is consistent: Ty answers the phone personally, arrives the same day or night, and manages insurance paperwork. The operation reads as a one-man-plus-crew model where the owner handles every customer relationship directly.
Ty / Tyrone Walker (owner, primary technician — praised across 10+ reviews for responsiveness, communication, and hands-on work).
With 24 reviews and a perfect rating, Prime Restoration is too new and too small to have meaningful complaint data. What you can confirm from reviews is that Ty answers the phone at odd hours and shows up fast. Ask for Ty directly, confirm the 2-hour guarantee applies to your location, and get an independent mold test if mold remediation is what you need.
Keep in mind
- Prime Restoration does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test from a separate inspector.
- The company claims to serve five counties across eastern Pennsylvania from a single Leesport location. For properties in Chester County or Allentown, ask whether the 2-hour response guarantee still applies at that distance.
- Founded in 2023, so the company has roughly three years of operating history. The team references "over 10 years of collective industry expertise," but that counts combined experience across multiple people, not company tenure.
- One 5-star review from Wolf HomeServicesLLC mentions both phone numbers on file failed to connect. If you cannot reach them on the first number, try the alternate.