Provider profile
Dry Run Restoration
Provider snapshot
What this listing says
Lebanon County homeowners dealing with basement flooding or post-water-damage mold who want an owner-operated crew that shows up the same day, often within an hour of the first call.
Best for
- Lebanon County and surrounding central Pennsylvania homeowners with basement flooding or burst pipes who need same-day water extraction and structural drying.
- Homeowners who want mold inspection and removal handled alongside water damage restoration by the same crew, avoiding the need to coordinate multiple contractors.
- Property owners dealing with insurance claims who want a company that documents damage for adjusters and advocates on claim classification.
- Homeowners who have had bad experiences with large national restoration franchises and want an owner-operated alternative where John or Pryce personally responds.
About this company
Dry Run Restoration is a locally owned water damage and mold remediation company based in Lebanon, Pennsylvania. Co-owners John and Pryce founded it in 2023 after John's own home flooded across three floors and the national restoration company they hired left them frustrated with delays, poor communication, and a lack of care. They had been business partners for over 20 years before starting Dry Run.
The company handles water extraction, structural drying, mold inspection, mold removal, sewage cleanup, fire and smoke damage, and post-damage reconstruction. They do the rebuild work in-house rather than handing it off to separate trades. Their website references IICRC training, containment, dehumidifiers, commercial air movers, and antimicrobial treatment. Multiple reviewers confirmed the company handles insurance documentation directly, and one reviewer (Nancy Gogets) credited them with getting an insurance claim reclassified from "water back up" to "broken pipe," saving thousands.
John and Pryce run a small crew that includes Luke, Kurt, and Eli. The company offers profit sharing to employees, which is unusual for a restoration outfit this size. They operate 24/7 and list service areas spanning Lebanon, Lancaster, Dauphin, Berks, Schuylkill, York, and Cumberland counties.
The 5.0-star Google rating across 108 reviews is remarkable. Every single review is 5 stars, and no negative reviews exist in the last 18 months. Multiple reviewers are repeat or referral customers, and at least two (Marilyn Hohenwarter, becky fortner) described firing larger national brands before finding Dry Run. A remodeling contractor (Don Lawrence, 20 reviews, Local Guide) praised their precision, saying they "surgically took care of the problems" rather than using a "chainsaw" approach.
Services
Service area
Headquartered in Lebanon, Pennsylvania. Serves Lebanon County and surrounding areas including Lancaster, Harrisburg, Reading, York, Hershey, Palmyra, Elizabethtown, Ephrata, Lititz, and communities across Dauphin, Lancaster, Berks, Schuylkill, York, and Cumberland counties. The listed service area covers a wide geographic range for a small crew.
Review consensus
John and Pryce are named in dozens of reviews. John gets credit for fast callbacks, honest assessments, and walking homeowners through next steps even when the job is too small for the company to take on (Latoya Ross described John spending time on the phone explaining how to handle a small mold issue herself). Pryce draws praise for same-day site visits, clear communication, and going beyond the job scope (Molly Radic noted he paused work on a neighbor's house to help search for a missing dog). Luke and Eli are named for hands-on flood cleanup work (Shanaia J, Paula Wright, Mike McCormick). Kurt appears alongside the rest of the crew in multi-person jobs. Marilyn Hohenwarter described a team of six showing up to handle a 2,100-square-foot flooded lower level after she fired ServPro and ServiceMaster the same day. Multiple reviewers highlight insurance documentation help, fair pricing, and the company arriving within an hour of the initial call, including on evenings and weekends.
0 found across 108 total reviews at 5.0★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 108 reviews, the record is uniformly 5 stars. There is no complaint data to analyze.
The review pattern is consistent with a small, owner-operated company where John and Pryce personally handle every job. Reviewers frequently describe direct interactions with the owners rather than dispatched technicians. Several reviewers are repeat customers or came through referrals after bad experiences with national franchises (ServPro, ServiceMaster). The reviewer base skews toward first-time or low-volume Google accounts, though a few established reviewers stand out: L Murray (54 reviews, Local Guide), Don Lawrence (20 reviews, Local Guide), and Benjamin Smith (24 reviews, Local Guide) all gave detailed 5-star reviews. The complete absence of any negative review across 108 total is unusual and worth noting, though the company's small scale and owner-involvement model makes it more plausible than it would be for a franchise operation.
John (co-owner — praised for fast response, honest assessments, phone guidance on small jobs, insurance advocacy). Pryce (co-owner — praised for same-day evaluations, detailed explanations, community involvement). Luke/Lucas (crew member — praised for flood cleanup and carpet removal). Kurt (crew member — named in multi-person jobs). Eli/Elli (crew member — praised for flood response and helpfulness).
Ask for John or Pryce directly when you call. Both owners show up personally, and reviewers consistently describe honest assessments that sometimes steer homeowners away from unnecessary work. Get an independent mold test before agreeing to remediation, since the same company does both testing and removal. Confirm their availability for your area if you are outside Lebanon County.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Consider getting an independent mold test before committing to their remediation work.
- The service area they list spans at least seven counties across central Pennsylvania, from Pottsville to York to Camp Hill. That is a large geographic footprint for a small crew. Confirm response time for your specific location before booking.
- 108 reviews with a perfect 5.0 rating and zero negatives is an unusually clean record. There is no complaint data to reveal how the company handles problems when things go wrong.
- The company has only been operating since 2023. That is about three years of track record. The website's mold remediation page uses boilerplate educational content about mold health risks that does not describe their specific equipment or process in detail.