Provider profile
Reynolds Restoration Services
Provider snapshot
What this listing says
King of Prussia and greater Philadelphia homeowners or facility managers dealing with mold tied to water damage who want a multi-office restoration company that handles remediation through reconstruction under one roof.
Best for
- King of Prussia and Philadelphia-area homeowners who need mold remediation handled alongside water damage repair and reconstruction in a single contract.
- Commercial property managers, school districts, and healthcare facilities dealing with mold after flooding or humidity events — Reynolds has documented institutional project experience.
- Homeowners whose insurance company has assigned or recommended a restoration contractor and who want a company that will coordinate directly with the adjuster.
- Anyone facing an emergency mold situation who needs a same-day response from a company with a local King of Prussia office.
About this company
Reynolds Restoration Services is a full-service restoration company headquartered in Harrisburg, PA, with a second office in King of Prussia serving the Philadelphia metro area and a third in Elkridge, MD, covering Baltimore and DC. Founded in 2005 by Anthony Worrall after a family house fire, the company handles fire, storm, water, and mold damage for both residential and commercial properties. Mold remediation is one piece of a broader operation that includes water mitigation, reconstruction, odor removal, and insurance consulting.
What stands out is the scope. Reynolds keeps mold remediation, water mitigation, reconstruction, and consulting in-house rather than subcontracting. They claim a 90-minute emergency response window for mold calls. Their Baltimore page mentions HEPA filtration for residential mold work, and the Harrisburg page references eco-friendly industrial-strength fungicides. They also serve schools, healthcare systems, and government buildings — their project portfolio includes St. Peter's University and the Upper Dauphin Area School District.
Worrall started the company as a division of Reynolds Construction in 2005 and bought it outright in 2020, making it independently owned. That construction background shows in the reconstruction side — they employ carpenters, electricians, plumbers, drywallers, and painters alongside restoration technicians. The company has been operating for about 20 years, with the King of Prussia office open since 2013.
At 4.7 stars across 138 Google reviews, Reynolds sits solidly above average. The volume is meaningful — most of these reviews describe specific projects with named staff, which suggests real customers rather than review farming.
Services
Service area
Reynolds Restoration operates from three offices: King of Prussia, PA (serving the Philadelphia metro, southern New Jersey, Delaware, and parts of northern Virginia); Harrisburg, PA (serving central Pennsylvania including Lancaster, York, Mechanicsburg, and surrounding areas); and Elkridge, MD (serving the Baltimore/DC metro area). They list specific service cities across Pennsylvania, Maryland, New Jersey, Virginia, and Delaware. Commercial restoration is offered nationally through a partner network.
Review consensus
Ed Denton is the most frequently named employee across reviews, praised for water mitigation responsiveness, clear explanations, and follow-through. Wesley Tanaka draws repeated praise as a project manager who keeps homeowners informed at every stage and helps navigate insurance approvals. Gene and Jonas are regularly cited together for quality repair and reconstruction work. Zaire Wilson is praised for keeping customers informed during material delays. Several reviewers mention Reynolds arriving within hours of a call, and multiple reviews describe the company working effectively with insurance companies on claims.
3 found across 138 total reviews at 4.7★. 3 found across 138 total reviews at 4.7 stars. One 1-star review from May 2025 describes a leak repair that required at least four return visits and still was not fixed properly — the company eventually had to agree to replace the whole thing. The reviewer also disputes a cleaning charge. Two 3-star reviews follow a similar thread: Cynthia Gifford-Hollingsworth (March 2026) described the final result as satisfactory but called the process painful, noting Reynolds was assigned by her insurance company Westfield. Calvin Philmore (June 2025) said the initial job was subpar and required multiple return visits, and that communication was poor — getting a response took a long time. Owner Anthony Worrall responded personally to both 3-star reviews, acknowledging the feedback and committing to improvement. He did not respond to the 1-star review.
The negative reviews share a specific pattern: initial work quality that requires callbacks. All three complaints describe having to get Reynolds back to redo or finish work. The positive reviews, by contrast, emphasize responsiveness and communication from named managers like Ed and Wesley. This gap suggests the field crews may be inconsistent while the project management layer is strong. Worth noting that Worrall responds personally to negatives with specific, non-template language — he names himself as president and addresses the complaint directly, which signals active ownership involvement.
Ed Denton (project manager/field lead — strongly positive, most-mentioned employee across reviews). Wesley Tanaka (project manager — strongly positive, praised for communication and insurance navigation). Gene (reconstruction/repair — strongly positive, frequently paired with Jonas). Jonas (reconstruction/repair — strongly positive, frequently paired with Gene). Zaire Wilson (project lead — positive, praised for professionalism and communication). Zayd/Zaid (field technician — positive, mentioned in multiple reviews for cleanup and mitigation). Matthew/Matt (project manager — positive, praised for estimates and next-day response). Taylor (project manager — positive, praised for responsiveness and support). Brian Swedberg (project manager — positive, praised for evaluation and scheduling). Chris Prante (craftsman — positive, praised for detail). Robert/Rob (painter/repair — positive). Anthony Williams (restoration team — positive, described as genuinely wanting to help). Matt Feinman (positive, praised for putting customer first). Anthony Worrall (president/owner — responds to negative reviews personally).
Reynolds is a strong pick when mold remediation is part of a larger water or storm damage project — the company's ability to handle mitigation, remediation, and reconstruction under one contract is its real advantage. Ask for Ed or Wesley as your project manager based on the review track record. Get a clear written scope before work begins, and if the initial work needs correction, escalate to Anthony Worrall directly — his personal involvement in review responses suggests he will engage.
Keep in mind
- Reynolds is a restoration company that does mold remediation as part of broader damage recovery. If you need standalone mold testing or inspection, you will need a separate company — Reynolds does not do testing.
- Two of three recent complaints describe having to call the company back multiple times to fix work that was not done right the first time. One reviewer described the initial job as subpar.
- Communication speed shows up as a concern. One reviewer said you almost have to hound them down to get a response. Reynolds operates across three states, so your project may be managed remotely.
- The company claims a coverage area spanning Pennsylvania, Maryland, New Jersey, Delaware, and Virginia. For mold work specifically, confirm that your location falls within a reasonable distance from the King of Prussia, Harrisburg, or Elkridge office.