Provider profile
SERVPRO of Hershey/Harrisburg East
Provider snapshot
What this listing says
Hershey and Harrisburg East homeowners dealing with mold after water damage who want a single franchise to handle remediation, rebuild, and insurance coordination under one roof.
Best for
- Homeowners in Hershey, Hummelstown, or eastern Harrisburg who need mold remediation tied to an existing water damage problem.
- Insurance-claim situations where you want one company to handle mitigation, remediation, and the rebuild so there is a single point of contact for the adjuster.
- Commercial property managers needing after-hours emergency response for water or mold events, since they staff a 24/7 line.
- Basement mold jobs in older homes where the source is moisture intrusion -- multiple reviewers specifically describe this scenario with positive outcomes.
About this company
SERVPRO of Hershey/Harrisburg East is a locally owned franchise based in Hummelstown, PA, owned by Oleg Levin. Mold is one piece of a much broader restoration operation that includes water damage, fire damage, storm cleanup, sewage work, and full construction rebuilds. They handle both residential and commercial properties across the Hershey, Harrisburg, and surrounding Dauphin County area. They do both mold testing and remediation, which means the same company assessing your mold problem also profits from fixing it.
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of affected materials like drywall and carpet, cleaning, and reconstruction. Nothing unusual for a SERVPRO franchise -- this is the corporate playbook. What does stand out is their in-house construction capability, so they can take a job from initial water extraction through mold cleanup to drywall replacement and painting without subcontracting the rebuild.
The franchise emphasizes local roots. Their website notes that ownership, general management, and production staff all live in communities across the Hershey-Harrisburg corridor -- Hummelstown, Mechanicsburg, Carlisle, Palmyra, Colonial Park. They support local fire and police departments. SERVPRO as a brand has operated since 1967, though the current local ownership under Oleg Levin appears to be a newer chapter for this franchise.
At 4.2 stars on Google with 60 reviews, this franchise sits below the typical comfort zone. The positive reviews are genuinely enthusiastic, but a cluster of recent one-star reviews about scheduling failures and poor communication drags the average down.
Services
Service area
Based in Hummelstown, PA. Serves Hershey, Harrisburg (east side), Hummelstown, Grantville, Steelton, Middletown, Rutherford Heights, and Royalton. Staff live across a wider footprint including Mechanicsburg, Carlisle, Palmyra, and Colonial Park. Coverage is focused on Dauphin County.
Review consensus
Reviewers consistently name specific crew members who made a difference. Kevin and Lubor handled a full basement gut-and-rebuild and earned a five-star review for recommendations and quality work. Mark and Carlos appear in multiple reviews for demolition, cleanup, and referrals. Jason Roberts (former general manager) is named in several older reviews for going above and beyond -- proposing cost-saving alternatives for uninsured damage, bringing in extra equipment at no charge during a mold job. Josiah drew praise for daily on-site presence and walking a homeowner through every step. Kelly was recognized for fast scheduling. The strongest theme across positive reviews is insurance coordination: multiple reviewers say the team made the claims process manageable.
5 found across 60 total reviews at 4.2★. Every recent one-star review describes the same failure: the company schedules or promises a callback, then goes silent. Janet Hebel waited from July 10 to July 31 without getting a first visit scheduled for pipe damage. Jeremy Bressler was promised a morning estimate, never got a callback after two separate attempts over three days. Willam Hazzard, a Local Guide with 87 reviews, says appointments were repeatedly broken and that SERVPRO took his personal property when picking up equipment. Adrian Littlejohn-Lopez describes a longer saga: a technician arrived confused about whether it was an estimate or a job start, was reprimanded for calling his supervisor, and then the company failed to communicate with both the homeowner and the insurance company for weeks -- a staff member named Mike refused to provide documentation or escalation contacts. Cortney Quaca's one-star is about aggressive driving by a SERVPRO vehicle rather than service quality.
The scheduling and communication failures are concentrated in 2025, suggesting a systemic issue under the current management or staffing. Older reviews (pre-2024) are overwhelmingly positive, many praising Jason Roberts by name. The transition from previous ownership (Joe Lapp) to Oleg Levin may have changed the office operations. All five owner responses to negative reviews use near-identical template language, which reinforces the impression that complaints are not being addressed at a structural level.
Jason Roberts (general manager/project manager -- positive in multiple reviews for cost-saving solutions, hands-on mold work, and communication). Kevin (restoration technician -- positive for basement rehab quality). Lubor (restoration technician -- positive for basement rehab quality). Mark (crew member/referral source -- positive in multiple reviews for demolition work and referrals). Carlos (crew member -- positive for demolition and cleanup). Kelly (office/scheduling -- positive for fast scheduling). Josiah (technician -- positive for daily on-site presence and communication). Mike (staff member -- negative, refused to provide documentation or escalation in one review). Ashley (staff -- positive mention). Jake (construction/rebuild -- positive for rebuild work). John (technician -- positive for attention to detail and upholstery cleaning). Dave (coordinator -- positive for seamless cleanup coordination). Joe Lapp (former owner -- positive for honest inspections). Anthony (technician -- positive for fast deployment). Terrell (technician -- positive for being swift and knowledgeable). Brad (crew member -- positive for water damage response). Marty (crew -- positive).
When this franchise connects you with the right crew, the work itself is strong -- reviewers describe quality restoration, helpful insurance navigation, and staff who go beyond the scope. The problem is getting to that point. Confirm every appointment in writing, get a direct contact name (not just the office line), and set clear expectations for communication frequency before any work begins. If callbacks stop coming, escalate quickly rather than waiting.
Keep in mind
- They do both mold testing and mold remediation. That means they have a financial incentive to find problems they can then bill to fix. Ask for a separate third-party assessment before signing a remediation contract.
- Five of 60 Google reviews are one star, and every one describes the same problem: scheduled appointments that were missed or never followed up on. This is not a one-off complaint; it is a pattern. Get your appointment confirmed in writing and follow up proactively.
- All five owner responses to those one-star reviews use nearly identical template language offering to discuss concerns, without engaging with the specifics of any complaint. That suggests reputation management rather than problem-solving.
- One detailed one-star review describes a situation where the company would only communicate with the insurance company, not the homeowner, and a staff member named Mike refused to provide documentation. If you are paying out of pocket or want direct involvement, clarify the communication process before work begins.
- This is a full-service restoration franchise. Mold is not their primary focus -- water and fire damage are. If you need a mold-only specialist, this may not be the right fit.