Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Hatboro and Montgomery County homeowners dealing with water damage who want plumbing repair and restoration handled by one company in a single call, available 24/7.
Best for
- Homeowners in Hatboro, Willow Grove, Horsham, or surrounding Montgomery County communities who need water damage cleanup and the plumbing repair that caused it handled in one visit.
- Basement flooding emergencies in older homes with clay soil issues, where same-day water extraction and structural drying are the priority.
- Buyers who want their restoration company to handle insurance documentation and billing directly rather than managing it themselves.
- Commercial property managers across Montgomery, Bucks, or Philadelphia counties who need 24/7 availability and a national brand's accountability.
- Homeowners who discover mold after water damage and want the remediation done by the same company already handling the restoration.
About this company
Roto-Rooter's Hatboro location is a franchise of the national plumbing chain, headquartered at 120 S York Rd. It operates as both a plumbing company and a water damage restoration company — a combination that lets them fix the pipe that caused the flood and handle cleanup in one visit. Mold remediation is part of their restoration services. They also do mold inspection and assessment, which means the same company that finds the mold is the one that gets paid to remove it.
What stands out here is the one-call model. Most restoration companies have to wait for a separate plumber to fix the source before they can start water extraction. Roto-Rooter sends plumbers and restoration crews from the same operation. Their techs hold IICRC water restoration credentials, and the website describes HEPA air filtration, air scrubbers, dehumidifiers, and antimicrobial treatments for mold work. They bill insurance companies directly and provide documentation with photos, drying logs, and diagrams.
The Hatboro branch is managed by John McCreery and covers Montgomery, Bucks, and Philadelphia counties — a sprawling territory that includes communities from Doylestown to Levittown to Germantown. The brand has been around since 1935, and this location carries Pennsylvania plumbing license MP: 40499 and HIC: PA117264. They hold BBB accreditation and are members of PHCC and the South East Apartment Association.
4.8 stars across 1028 Google reviews is a strong number for a franchise operation of this size. Most of the volume comes from plumbing and drain work rather than mold-specific jobs, which is typical for a company where mold remediation is one service among many.
Services
Service area
Headquartered in Hatboro, Pennsylvania at 120 S York Rd. Covers Montgomery, Bucks, and Philadelphia counties, including Willow Grove, Horsham, Warrington, Ambler, Glenside, Elkins Park, Blue Bell, North Wales, Lansdale, Doylestown, Chalfont, Newtown, Levittown, Bensalem, and parts of Philadelphia. The claimed territory is large — roughly 40 miles from end to end — so response times may vary by distance from the Hatboro base.
Review consensus
Damion Ellis is the standout name. He appears in at least 15 positive reviews spanning emergency pipe repairs, water heater replacements, toilet fixes, and valve work. Reviewers describe him as fast, courteous, and willing to explain options. He regularly handles late-night emergency calls — multiple reviewers note arrivals within an hour. Mike gets praise from several reviewers for keeping customers informed and teaching prevention. Sean, Scott, Brian, Quameike, and Ash each receive individual mentions for politeness and skill. Jackie Grier's 5-star review names four staff across a single water damage job — Scott, Mike, Tyler, and Dave — and highlights how each handled their role. Fast response times are the most common positive theme, with several reviewers noting same-day or within-hours arrival. The no-extra-charge weekend and night policy is confirmed by multiple reviewers.
5 found across 1028 total reviews at 4.8★. Pricing dominates the complaints. Victoria Jaryi describes a kitchen drain call that escalated from an $850 quote to over $2,000 after the plumber disassembled pipes and declared additional work necessary — she felt she had no choice but to proceed once parts were removed. Bobbi B reports a price that increased beyond the upfront quote during an emergency, plus false assurances that insurance would cover the inflated bill. RoseAnne Johns describes a $24,000 insurance claim for drying fans and floor removal after an $800 drain unclog, plus a recommended contractor who demanded more money to finish. Iskandar Madibragimov reports a rude phone operator who kept cutting him off. Corinne De Mesa left a 1-star with no text. Among the 3-star reviews, cheryl burd calls the technician good but the price outrageous, and Arnie Sherrin — a Local Guide with 17 reviews — praises the water mitigation technician as outstanding but says office scheduling caused habitual lateness during a 5-day monitoring period.
There is a gap between field work and office operations. The technicians — especially Damion — earn strong praise for skill, speed, and courtesy. But pricing, phone support, and scheduling are where complaints cluster. This is a common franchise pattern: the techs on the ground deliver, but the corporate pricing structure and call center experience create friction. The owner response pattern reinforces this — every single negative review gets the same template directing the customer to email Pat Swanson, with no public engagement on the specifics of the complaint. That is 100% response rate but 0% specificity.
Damion Ellis (plumber/service tech — strongly positive across 15+ reviews). Sean (tech 4581 — positive). Scott (plumber — positive, praised for sump pump explanation). Mike (adjuster/tech — positive across multiple reviews, praised for teaching prevention). Brian (plumber — positive, praised for detailed explanations). Tyler (cleanup crew — positive). Dave (fans setup/breakdown — positive). Ash (tech — positive, drain clog removal). Quameike (tech — positive, praised for demeanor). Michael Loper (plumber — positive, praised for going above and beyond on burst pipe and sewer issue). Joe/Joseph (plumber — positive, praised for speed). Marcus (tech — positive, praised for keeping customers informed). Aldaine (tech — positive, praised for being informative). Steve (tech — positive, courteous). Damian (tech — positive, likely same as Damion). Pat Swanson (Customer Satisfaction Manager — named in every owner response).
Ask for Damion Ellis if he is available — his track record across reviews is unusually strong for a franchise operation. Get a written, itemized estimate before any work starts, and confirm in writing what happens to pricing if the scope changes mid-job. The field technicians here are genuinely good, but the billing process has caught multiple customers off guard.
Keep in mind
- Roto-Rooter does both mold inspection and mold remediation. That means the same company that identifies the mold problem is the one that profits from fixing it. Get an independent mold test from a separate inspector before agreeing to remediation work.
- Pricing is the most common complaint in recent reviews. Multiple customers describe bills that jumped significantly from the initial quote, with one reporting a $2,000 charge for drain work and another describing a $24,000 insurance claim for drying and floor removal. Ask for a written, itemized estimate before work begins and clarify what happens if the scope changes.
- Every negative review receives the same template response directing the customer to email Pat Swanson, the Customer Satisfaction Manager. None of the responses engage with the specific complaint details, which suggests reputation management rather than public problem-solving.
- This is a franchise covering three counties. The service area stretches from Doylestown to South Philadelphia to Levittown. Response times and technician quality can vary depending on how far you are from the Hatboro base and how many calls they are handling that day — one 3-star reviewer noted the monitoring tech was habitually late because the office pulled him in many directions.
- Mold remediation is one service among many here. Most of their reviews and volume relate to plumbing and drain cleaning, not mold-specific work. If your mold problem is large or complex, ask how many mold jobs this location handles per month and who specifically will be on your crew.