Provider profile
PuroClean of Stroudsburg & Saylorsburg
Provider snapshot
What this listing says
Pocono-area homeowners dealing with water damage, fire cleanup, or mold remediation who want a PuroClean franchise with a large, named field crew and 4.9-star track record across 181 reviews.
Best for
- Homeowners in the Stroudsburg, East Stroudsburg, and broader Pocono region needing water damage mitigation or mold remediation.
- Property owners who want a restoration company that also handles reconstruction, keeping the project under one contractor.
- Fire and smoke damage situations where deodorization requires hydroxyl generators, thermal fogging, or ozone treatment.
- Insurance-referred jobs where the company coordinates directly with the carrier on documentation and claims.
- Commercial property managers across Monroe, Carbon, or Northampton counties needing 24/7 emergency response.
About this company
PuroClean of Stroudsburg & Saylorsburg is a PuroClean franchise based in Gilbert, Pennsylvania, serving the Pocono region across Monroe, Carbon, and Northampton counties. Owner Avi Sohal runs the operation, which handles water damage mitigation, fire and smoke damage restoration, mold remediation, biohazard cleanup, and reconstruction. They hold IICRC certification and EPA Lead-Safe certification.
Their website describes specific drying methods for wood flooring (heat drying, desiccant dehumidification, and a proprietary drying panel system), cabinet restoration using rapid evaporation techniques, and wall cavity and crawl space drying. For fire jobs, they use thermal fogging, hydroxyl generators, ozone generators, and HEPA air scrubbers for smoke odor removal. They also use thermal imaging and moisture meters during inspections and EPA-registered disinfectants for sanitization.
The company works with insurance companies directly and offers free estimates. They advertise 24/7 emergency response, 365 days a year. Their service area lists roughly 45 towns and communities across the Pocono region, from Stroudsburg and East Stroudsburg to Jim Thorpe, Mount Pocono, and Tobyhanna.
4.9 stars across 181 Google reviews is an unusually strong rating for a restoration company at that volume. The reviews consistently name specific crew members, which suggests stable staffing rather than a revolving door of subcontractors.
Services
Service area
Based in Gilbert, Pennsylvania (Pocono region). Serves approximately 45 communities across Monroe, Carbon, and Northampton counties, including Stroudsburg, East Stroudsburg, Mount Pocono, Tannersville, Tobyhanna, Brodheadsville, Jim Thorpe, Lehighton, Palmerton, Bangor, Pen Argyl, and Wind Gap. The service area spans from White Haven in the west to Martins Creek in the east.
Review consensus
Matt is the most frequently named crew member, appearing in the vast majority of positive reviews as a communicator who explains each step of the process. Marcos appears nearly as often, typically paired with Matt on water damage and demolition jobs. Reviewers repeatedly praise the crew for arriving on time, working fast, and leaving job sites clean. Multiple reviewers mention the team working around personal circumstances: one reviewer noted the crew adjusted their schedule around young children, another mentioned them accommodating an autistic child. Kevin draws praise as a lead who keeps customers informed. Gloria, Nico, Mike, Jose, Isaiah, Vlad, and Bryson each appear in multiple reviews with positive sentiment. Several reviewers specifically describe fire cleanup and content pack-out jobs handled well.
3 found across 181 total reviews at 4.9★. The most detailed complaint describes a reconstruction project after water damage that took 15 months instead of 3. The reviewer reported workers smoking in a second-floor bathroom, a dishwasher thrown away and replaced, a broken water line to the fridge creating a second leak, mismatched trim that had to be redone, and the crew working only a couple of hours at night with one or two people. The reviewer's neighbors corroborated the sparse work schedule. A separate reviewer was quoted $4,000 for mold remediation in a basement where the arriving techs said they found no mold. He was also charged over $400 for two dehumidifiers he did not need, given his basement humidity was already at 41%. He reported that unnamed company employees told him verbally he was being overcharged but would not put it in writing. A third 1-star review has no text.
The remediation crews (Matt, Marcos, and rotating team members) earn near-universal praise. The complaints center on the reconstruction phase and on a mold remediation quote that lacked documentation. This split is common in restoration companies that expanded into reconstruction: the mitigation teams are strong, but the build-back side operates differently. The 0% owner response rate on negative reviews means the company is not publicly managing its reputation on Google, which is unusual for a franchise with this review volume.
Matt (crew lead/tech — positive, named in majority of reviews). Marcos (tech — positive, named in majority of reviews). Nico (tech — positive, named in 10+ reviews). Mike/Michael (tech/team lead — positive, named in 8+ reviews). Kevin (lead/manager — positive, named in 3+ reviews). Gloria (tech — positive, named in 5+ reviews). Jose (tech — positive, named in 5+ reviews). Isaiah/Isiah (tech — positive, named in 4+ reviews). David/David S (tech — positive, named in 3+ reviews). Vlad/Vladimir (tech — positive, named in 5+ reviews). Bryson (tech — positive, named in 5+ reviews). Johanna (tech — positive, named in 3 reviews). Marcos (tech — positive). Karl (tech — positive, 1 review). Kyle (tech — positive, 1 review). Todd (tech — positive, 1 review). Chris (tech — positive, 2 reviews). Luisa (tech — positive, 1 review). Myra/Mayra (tech/office — positive, 2 reviews). Maria (office — positive, 1 review). Noris/Norris (tech — positive, 2 reviews). Samuel (tech — positive, 1 review). Daniel (tech — positive, 1 review). Kristina (tech — positive, 1 review).
For water damage mitigation and fire cleanup, ask for Matt or Marcos by name. The remediation crews have a strong track record. If your project includes reconstruction, get a separate written timeline with milestones and penalties for delays, and consider getting an independent bid for the build-back phase. For any mold work, insist on a lab test from a third party before agreeing to a scope of work.
Keep in mind
- One reviewer was quoted $4,000 for mold remediation without a lab test confirming mold was present. The techs who arrived told him they saw no mold. Get independent testing before agreeing to remediation work.
- The reconstruction side of the business drew a detailed 1-star complaint: a 3-month job took 15 months, with quality issues requiring rework on cabinets, trim, and a broken water line to a fridge. Remediation and reconstruction are different teams with different skill sets.
- No owner responses on any of the 3 recent negative reviews. The company does not engage publicly with complaints on Google.
- The service area covers roughly 45 communities across three counties. Confirm response times for locations at the outer edges, such as Jim Thorpe, White Haven, or Walnutport.
- This is a PuroClean franchise. Corporate brand standards apply, but quality, staffing, and pricing are set locally by the franchise owner.