Provider profile
ATI Restoration
Provider snapshot
What this listing says
Pittsburgh-area homeowners and commercial property managers who need mold remediation backed by a national restoration company with 24/7 dispatch and insurance claim handling.
Best for
- Pittsburgh and western Pennsylvania property owners who need a single company to handle water damage, mold, fire restoration, and reconstruction under one contract.
- Commercial property managers in healthcare, education, or multifamily housing who need a restoration company with national-scale resources and 24/7 emergency dispatch.
- Homeowners dealing with insurance claims after a disaster — multiple reviewers credit the team with handling insurer communication and recovering additional funds.
- Buyers who want a restoration company that can also handle demolition, lead and asbestos abatement, and biohazard cleaning alongside mold work.
- Situations requiring fast initial response — ATI commits to dispatching a crew within 24 hours and operates a 24/7/365 call line.
About this company
ATI Restoration operates out of Gibsonia, serving Pittsburgh and western Pennsylvania as one branch of a national network with 60+ locations. This office was formerly Kress Brothers Restoration, a family-run operation that long-time customers still reference by name. ATI acquired Kress and rebranded, though the local team largely carried over.
The Gibsonia office handles mold remediation, water damage, fire and smoke damage, reconstruction, and demolition for both residential and commercial properties. On the mold side, ATI describes a seven-step process: identify moisture sources, isolate affected areas, discard absorbent materials, remove mold using HEPA vacuuming and damp wiping, dry with industrial dehumidifiers, test air quality, and collaborate with industrial hygienists when needed. They do both mold testing and remediation in-house.
ATI was founded in 1989 and claims over 35 years in restoration. The Gibsonia office lists Robert Youngker as Regional Manager. The company serves a wide range of commercial industries including healthcare, education, federal government, hospitality, and multifamily housing, alongside standard residential work.
The 3.5-star Google rating across 70 reviews is below average for restoration companies. Long-time Kress customers tend to rate the company highly, but several recent reviews since the ATI transition describe communication breakdowns and unfinished work.
Services
Service area
ATI Restoration's Gibsonia office is headquartered at 4930 S Pioneer Rd in Gibsonia, Pennsylvania. The website lists coverage across nine western Pennsylvania counties: Allegheny, Armstrong, Beaver, Butler, Clarion, Lawrence, Mercer, Washington, and Westmoreland. That covers dozens of municipalities from Pittsburgh proper through rural areas an hour or more north and west. As a national chain with 60+ locations, ATI also has Philadelphia-area offices in Chalfont and Primos.
Review consensus
Abby McCambridge is the most frequently named employee, praised by at least five reviewers for responsiveness, organization, and going above normal expectations — including helping a past customer track down a window part years later. Brian Kress and Kevin Sharkey draw praise for their knowledge and ability to manage stressful situations, with one reviewer crediting them for talking him through a pipe leak. Chris, an estimator, earned a mention for punctuality and strong communication. Reina received praise for providing consistent daily progress updates. Dominic was called out for quick, high-quality work. Multiple reviewers highlight ATI's fast response times, willingness to handle insurance paperwork, and the quality of finished restoration work.
4 found across 70 total reviews at 3.5★. Three of the four recent negatives are 1-star. One reviewer (Patrick Dougherty, 2 stars, Local Guide with 30 reviews) described a project that stalled after ATI started work — walls left open, water still entering the home, and weeks of silence until he initiated contact, at which point he was told things were chaotic. Alyson McAtee (Local Guide, 12 reviews) reported that Abby hung up on her twice when she called asking about Kress Restoration, describing the interaction as rude and indirect. Graham Schaller's 1-star review concerns reckless driving by Van 006 on Route 8, not service quality. Mary Jean Kranack left a 1-star with no text.
The transition from Kress Brothers to ATI Restoration surfaces repeatedly in both positive and negative reviews. Long-time Kress customers rate the company highly based on years of history, while newer interactions under the ATI brand show friction — confusion about the name change, stalled projects, and communication lapses. This suggests the acquisition may have disrupted local operations or staffing. The owner response pattern reinforces this: every negative gets a reply, but the responses are templated and generic, offering a phone number without engaging with specifics. That is typical of a corporate reputation management process rather than a local owner addressing issues directly.
Abby McCambridge (phone/coordination — mostly positive, one negative). Brian Kress (management/oversight — positive). Kevin Sharkey (management/oversight — positive). Chris (estimator — positive). Dominic (field work — positive). Reina (project updates — positive). Matt (project team — positive).
ATI Gibsonia has real strengths in emergency response speed and insurance claim handling, and the named staff — particularly Abby, Brian, and Kevin — earn genuine praise from satisfied customers. But the 3.5-star rating and the pattern of stalled communication since the Kress-to-ATI transition warrant caution. Ask for a specific project timeline with milestones, get your single point of contact named before work starts, and confirm who will manage day-to-day communication on your project.
Keep in mind
- ATI does both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is also the one billing you to fix it. Ask whether they will accept a third-party mold test or recommend an independent testing firm.
- The 3.5-star rating on Google is notably low. Recent complaints describe projects that stalled for weeks without communication, suggesting the Kress-to-ATI transition introduced operational gaps.
- This is a national chain, not a local independent. The Gibsonia office is one of 60+ ATI locations. Decisions about staffing, scheduling, and pricing may involve corporate processes that slow things down.
- One reviewer reported being hung up on twice when calling and asking about Kress Restoration. The name change from Kress to ATI has caused confusion, and at least one customer described the phone interaction as rude.
- Owner responses to negative reviews follow a template pattern — polite but generic, asking the reviewer to call without engaging with the specific complaint. That suggests reputation management rather than case-by-case problem-solving.