Provider profile
SERVPRO of Media and SERVPRO of Central Delaware County
Provider snapshot
What this listing says
Delaware County homeowners dealing with water damage or mold after a leak who want a single franchise to handle cleanup, remediation, and reconstruction under one roof.
Best for
- Homeowners in Media, Newtown Square, Broomall, or elsewhere in Delaware County who need mold remediation tied to a water damage event.
- Buyers who want one company to handle everything from water extraction through mold cleanup to drywall reconstruction, avoiding multiple contractors.
- Commercial property managers needing a franchise with 24/7 emergency capacity and direct insurance billing.
- Homeowners who had a pipe burst or sewage backup and suspect mold growth behind walls or under flooring.
About this company
SERVPRO of Media is a restoration franchise in Folsom, Pennsylvania, covering Delaware County communities like Media, Newtown Square, Springfield, Broomall, and Wallingford. Mold remediation is one piece of a broader operation that includes water damage restoration, fire cleanup, storm damage, sewage backup, and reconstruction. They do both mold testing and mold remediation.
What stands out here is the breadth of services under one franchise. They handle the full cycle from emergency water extraction through drying, mold work, construction rebuild, and even contents packout and document restoration. They also do HVAC and air duct cleaning, which can be relevant after mold or water events. The website mentions IICRC training through SERVPRO's corporate program.
Michael May Jr. has owned this franchise for 27 years. The operation runs 24/7 with crews that can respond the same day. They hold a Pennsylvania general contractor license (PA014596), which means they can handle rebuild work in-house rather than subcontracting it out.
4.8 stars across 235 Google reviews is a strong number, especially with zero negative reviews in the recent 18-month window. Most reviews describe water damage and flood situations rather than mold specifically, but several mention mold assessment and cleanup by name.
Services
Service area
Headquartered in Folsom, Pennsylvania. Serves Delaware County communities including Media, Newtown Square, Springfield, Ridley Park, Wallingford, Broomall, Crum Lynne, Lawrence Park, Marple, Morton, Prospect Park, Rose Tree, Rutledge, Swarthmore, and surrounding areas. Reviews confirm jobs in Philadelphia and Coatesville as well.
Review consensus
Floribel appears in more reviews than any other crew member, consistently praised for being polite, efficient, and detail-oriented across water damage and cleaning jobs. Denis (also spelled Dennis or Denny) and Eric (also spelled Erik or Erick) are frequently mentioned together as a team handling water damage mitigation. Sam and Samantha show up in numerous reviews, often paired with other crew members on flood response. Mike, the owner, gets credit for personally showing up to do assessments and estimates. Stephen, the manager, is praised for clear communication and follow-through with insurance. Reviewers repeatedly note same-day or next-day response, crews explaining the process as they work, and careful handling of personal belongings during packout.
0 found across 235 total reviews at 4.8★. 0 found across 235 total reviews at 4.8 stars. There are no negative reviews in the 18-month recency window. This is unusual for a company with this volume of reviews and suggests either consistently strong service delivery or active review management.
The review pattern is overwhelmingly water damage and flood cleanup. Reviewers name specific crew members by first name in the majority of reviews, which is uncommon and suggests a stable workforce that builds rapport on the job. The few mold-specific reviews (Rick from Media, Sondra Skolnick, Chris McCann) describe honest assessments where the company did not oversell the scope of work. Rick specifically noted he expected a fear-based sales pitch and got straightforward advice instead.
Mike (owner — positive, does personal assessments). Steve/Stephen (manager — positive, handles communication and insurance coordination). Floribel/Flor (technician — positive, appears in 10+ reviews for cleanup and restoration). Denis/Dennis/Denny (technician — positive, appears in 10+ reviews, often paired with Eric). Eric/Erik/Erick (technician — positive, appears in 10+ reviews, often paired with Denis). Sam/Samantha (crew — positive, appears in 10+ reviews across water damage jobs). Chris (technician — positive, mold assessment). Kim/Kimberly (crew/office — positive). Rodvin/Rodin (crew — positive). Joe/Jo (crew — positive). Jake (crew — positive, fire recovery). Kenny (crew — positive). Rachel (crew — positive). John/Jonathan (crew — positive). Melissa (office — positive). Yvette (office — positive). Salvatore/Salvador (crew — positive). Mirza (crew — positive). Nick (crew — positive). Lou (crew — positive). Harry (crew — positive). Monica (crew — positive). Jose/Juan (crew — positive). Hector (crew — positive). Samir (crew — positive, mold remediation). Miles (crew — positive). Gladis/Gladia (crew — positive). Diana (crew — positive). Julia (crew — positive). Lurdy (crew — positive). Kerri (crew — positive). Wendy (crew — positive). Alex (crew — positive). Anthony (crew — positive). Gabby (crew — positive).
This franchise has an unusually clean review record for its size. Ask for Denis and Eric or Floribel if your job involves water damage with mold concerns — they show up in the most reviews. Since they test and remediate, get a second opinion on scope from an independent inspector before signing a remediation contract.
Keep in mind
- They do both mold testing and mold remediation. That means the same company identifying your mold problem also profits from fixing it. Consider getting an independent mold test from a separate inspector to confirm the scope of work.
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one of many services they offer. If your situation is complex or involves unusual mold species, you may want a company that focuses solely on mold.
- Most of their reviews describe water damage and flood cleanup. Fewer reviewers specifically mention mold work, so the volume of mold-specific feedback is thinner than the overall rating suggests.
- Their service area spans a large portion of Delaware County. Confirm your specific town is within their primary coverage zone and ask about response times for your location.