Provider profile
Restore More Restoration
Provider snapshot
What this listing says
Delaware County and Chester County homeowners who want a women-owned restoration company that handles mold, water, and fire damage with direct insurance coordination.
Best for
- Homeowners in Delaware County or Chester County dealing with water damage, mold, or fire who want one company from emergency response through rebuild.
- Property managers and landlords needing a repeat-use restoration contractor who handles insurance paperwork directly.
- Anyone recovering from a house fire or sewage backup who needs hands-on guidance through the insurance claims process.
- First-time homeowners who want a company willing to explain each step and stay reachable by text.
- Commercial property owners on the Main Line or in Wilmington needing fast-turnaround damage restoration.
About this company
Restore More Restoration operates out of Folsom, PA, serving Delaware County, Chester County, and the Philadelphia Main Line. Danielle Mortimer owns and runs the company. It is women-owned and handles the full arc of property damage: emergency mitigation, cleanup, and reconstruction under one roof. They do both mold testing and mold remediation.
The service list is broad. Beyond water damage and mold work, they take on fire and smoke cleanup, sewage and biohazard decontamination, storm damage, crime scene cleanup, hoarder deep cleaning, demolition, and even concrete repair. They use air scrubbers for smoke jobs and hold IICRC firm certification. A property manager who oversees hundreds of units in the West Chester area has used them repeatedly, which signals reliability for commercial clients.
Danielle runs the intake and insurance side personally. Multiple reviewers mention she walked them through claims with carriers like Liberty Mutual, Travelers, and State Farm. The company works 24/7/365 for emergencies and has shown up within an hour in several documented cases.
4.9 stars across 79 Google reviews is unusually high for a restoration company. Nearly every review names Danielle by name, and several mention specific field crew members. One reviewer who previously worked at Servpro noted they followed IICRC standards without being told he was watching.
Services
Service area
Headquartered in Folsom, PA (Delaware County). Primarily serves Delaware County and Chester County, including Aston, Brookhaven, Springfield, Havertown, Drexel Hill, Darby, Collingdale, West Chester, and the Philadelphia Main Line towns of Bryn Mawr, Ardmore, Wayne, and Villanova. Reviews also mention jobs in Wilmington, DE and Philadelphia.
Review consensus
Danielle Mortimer draws the most praise by far. Reviewers describe her as the single point of contact from first call through completion, reachable by text, and personally involved in insurance navigation. Lisa handles office coordination and was praised by name for patient communication on service decisions. Tyler was called out for being friendly and helpful on a frozen-pipe job. Mike (Michael) is named as the field operations lead who assesses damage on-site. Joel managed a sewer-backup reconstruction project. Chris, Matt, Claudia, and Wendy each received individual praise for field work. Response speed is the most consistent theme: multiple reviewers report crews arriving within one hour. A property manager with hundreds of units calls them his go-to. A former Servpro employee said they followed IICRC standards unprompted.
1 found across 79 total reviews at 4.9★. The single recent negative review (May 2025) alleges Restore More failed to fully remove mold from four children's bedrooms, leading to respiratory health issues. The reviewer states the owner stopped returning calls after receiving the deposit. This is a single-review account with zero likes, and the company did not respond publicly. No other negative reviews exist in the 18-month window to establish a pattern.
The company did not respond to its only recent negative review. With a 0% owner response rate on negatives, there is no public track record of how Restore More handles complaints. This contrasts sharply with the otherwise strong review profile and makes the one serious allegation harder to evaluate.
Danielle Mortimer (owner — overwhelmingly positive, named in majority of reviews). Lisa (office coordinator — positive, praised for patient communication). Tyler (field technician — positive, praised for friendliness). Mike/Michael (field operations — positive, praised for rapid on-site assessment). Joel (project manager — positive, praised for coordinating sewer-backup rebuild). Chris (restoration crew — positive). Matt (drying crew — positive). Claudia (cleaner — positive). Wendy (cleaner — positive). Alo (onsite crew — positive).
If you hire Restore More, you are hiring Danielle. She runs point on nearly every job, and that personal involvement is the main reason this company has a 4.9-star rating. Ask her directly how they handle situations where remediation does not fully resolve the mold. Get an independent mold test before and after any remediation work, since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that finds the mold profits from removing it. Consider getting an independent mold test before committing to their remediation scope.
- One 1-star review from May 2025 alleges unfinished mold removal in a home with children, resulting in health complications. The reviewer is a single-review account with no likes, and the owner did not respond. The allegation is serious but uncorroborated and stands alone across 79 reviews.
- The owner response rate on negative reviews is 0%. When the only recent negative review went unanswered, there is no public record of how the company handles disputes.
- Their service list is very broad, from mold remediation to concrete repair to hoarder cleanouts. A company doing this many things may subcontract specialty work. Ask who performs the actual mold removal.
- Some reviewers note they are not the cheapest option. One wrote: if you want the cheapest, go somewhere else.