Provider profile
Mold Solutions & Inspections
Provider snapshot
What this listing says
Philadelphia-area homeowners dealing with mold or water damage who want an owner-operated firm where Joe Fiorilli personally manages every project from first call to final walkthrough.
Best for
- Homeowners in Philadelphia, Delaware County, or the surrounding PA counties who need mold testing and removal handled by the same firm.
- First-time homebuyers needing a mold inspection during the purchase process — multiple reviewers specifically hired MSI for pre-purchase testing.
- Property owners dealing with water damage from burst pipes or storms who want same-day or next-day response with insurance claim documentation support.
- Landlords managing rental properties remotely — Joe has worked with out-of-area owners and attorneys coordinating inspections on their behalf.
About this company
Mold Solutions & Inspections is an owner-operated environmental firm based in Folcroft, PA, serving Philadelphia and the surrounding counties. Joe Fiorilli runs the company and personally handles estimates, phone calls, and project oversight. MSI does not subcontract any work — every crew member is a direct employee and all equipment is owned in-house. They hold IICRC firm certification and claim over 9,000 completed projects.
Their mold remediation process includes containment, HEPA vacuuming, and air scrubbing. They also handle water damage restoration with commercial-grade dehumidification equipment, and offer fire and smoke cleanup with soot-type-specific treatment methods. Less common services include hoarding cleanup, biohazard cleaning, and paid consultation for property owners navigating damage situations. They use what they describe as eco-friendly, plant-based cleaning solutions.
MSI has been in business since May 1998 — over 27 years. They are not a franchise. The website emphasizes that callers speak directly with the owner, not a sales team. They also serve as a witness in mold-related legal cases, which suggests a level of technical depth beyond typical remediation-only firms.
A perfect 5.0 Google rating across 154 reviews is genuinely unusual for a restoration company. Most firms in this space accumulate at least a handful of complaints from the inherent stress of emergency work and insurance disputes. MSI has managed to avoid that entirely, which suggests either unusually consistent service or an operation small enough that the owner touches every job.
Services
Service area
MSI is headquartered in Folcroft, PA (Delaware County). They serve Philadelphia, Delaware County, Chester County, Bucks County, and Montgomery County in Pennsylvania. The website also lists phone numbers for Freehold, NJ and references coverage in New Jersey and Delaware, though the extent of service in those states is not detailed.
Review consensus
Joe is the constant across reviews. Reviewers describe him picking up the phone personally, returning calls within minutes, explaining the process in detail before starting, and following up after the job. Multiple reviewers mention he talked them through insurance claims. Mike handles on-site testing and remediation work and is praised for efficiency and speed. Several reviewers note transparent, fair pricing — including cases where Joe provided free guidance even when the job fell outside MSI's scope. Repeat customers are common: Stephanie Wolff has used MSI four times across 20 years, Michelle Hong three times over seven years, and Elizabeth Trupkovich twice across two different homes.
0 found across 154 total reviews at 5.0★. (0 found across 154 total reviews at 5.0★) There are no 1-star reviews and no negative reviews of any kind in the last 18 months. The single non-5-star review in the dataset is a 4-star from 2020, where the reviewer still praised the technician as honest and accommodating.
The review profile is remarkably uniform. 154 reviews, all 5-star except one 4-star from 2020. No negative reviews at all. This is uncommon for any service business, especially one doing emergency restoration work where insurance stress often generates complaints. The consistency likely reflects the owner-operator model — Joe personally manages communication on every project, which eliminates the handoff problems that typically drive negative reviews at larger firms.
Joe Fiorilli (owner — praised in nearly every review for responsiveness, honesty, patience, and willingness to educate customers). Mike (technician — praised by multiple reviewers including Khyra Lammers, Melissa Rolon, Samantha Costigan, and Emily Hauser for efficient on-site work).
Ask for Joe directly — he handles the calls anyway. If you are using MSI for both testing and remediation, request a copy of the lab results so you can verify them independently. For water damage emergencies, reviewers confirm same-day or next-day response is realistic.
Keep in mind
- MSI does both mold testing and mold remediation. That means the company telling you whether you have a problem is the same company that gets paid to fix it. Consider getting a second opinion on testing results from an independent inspector before committing to a remediation contract.
- Their service area claims stretch across five PA counties plus New Jersey and Delaware. Folcroft is their home base in Delaware County. If you are on the outer edges of Chester, Bucks, or Montgomery counties, confirm response times and whether emergency service is truly available at your location.
- The website mentions consultation services but does not detail pricing or scope. Ask what a consultation includes before scheduling one, since it may or may not involve sample collection.
- MSI handles fire and smoke damage, hoarding, and biohazard work in addition to mold and water. A company that spans this many service lines may be stretching capacity, especially during storm season when water damage calls spike.