Provider profile
ServiceMaster TEAM - Feasterville
Provider snapshot
What this listing says
Feasterville-Trevose homeowners dealing with water damage or mold after basement flooding, backed by a family-owned franchise with 24/7 response and strong insurance coordination.
Best for
- Bucks County homeowners who need water damage cleanup and mold remediation handled by the same crew, with direct insurance billing.
- Property owners who want a 24/7 emergency response team that can arrive within an hour, as multiple reviewers confirm.
About this company
ServiceMaster TEAM is a ServiceMaster Restore franchise in Feasterville-Trevose, PA, serving Bucks County and parts of Montgomery County. The franchise opened in 2004 and describes itself as family-owned and operated. Mold is one of several restoration services they offer alongside water damage, fire and smoke damage, storm damage, odor removal, biohazard cleanup, and air duct cleaning. They handle both residential and commercial properties.
Their mold page describes a process of inspection, containment with air filtration, removal, and moisture control with dehumidification. Nothing on the website distinguishes their mold approach from standard franchise procedures. They do not name specific equipment brands or proprietary methods. Their commercial mold page references Pennsylvania's seasonal humidity as a driver of mold growth in older buildings.
The franchise has operated for over 20 years and claims 24/7/365 availability. They coordinate directly with insurance companies on claims, which multiple reviewers confirm. The ServiceMaster Restore parent brand has been operating for 65+ years nationally.
Services
Service area
Based in Feasterville-Trevose, PA. Serves Bucks County communities including Bensalem, Warminster, Langhorne, Morrisville, and Southampton. Also claims coverage in parts of Montgomery County (including Ambler), Levittown, and Trenton, NJ. Confirm response times for locations outside the immediate Feasterville-Trevose area.
Review consensus
Katie draws the most mentions across reviews, praised for being knowledgeable, helpful, and good at calming anxious homeowners during equipment pickup and throughout the process. Baird appears frequently as a project manager who runs efficient crews. Fernando gets repeated credit for equipment setup and removal. Jeff shows up in multiple reviews for thorough final inspections and equipment retrieval. Sam and Xena also receive positive mentions. Reviewers consistently highlight fast initial response times, good communication, and respectful treatment of their homes. Several mention strong insurance coordination, with the team handling claims paperwork directly.
2 found across 110 total reviews at 4.9★. 2 found across 110 total reviews at 4.9★. One reviewer (Bob Aboey, 5 prior reviews) alleged the company padded an insurance claim to nearly $90,000 and did not complete work as promised, citing uncleaned items that were billed as cleaned. The owner responded that they have no record of anyone by that name and invited the reviewer to call. The other one-star review (Luke Brown) left no text; the owner responded asking for contact to resolve the issue.
Owner responses on the two one-star reviews take different approaches. For Bob Aboey's insurance billing complaint, the owner disputes the reviewer's identity entirely rather than addressing the allegation. For Luke Brown's text-free one-star, the owner offers a generic invitation to call. Neither response engages with specifics of the complaint. Separately, a detailed negative review visible on their website (Darcie Rey) describes project abandonment after demolition during a busy winter season — a follow-up failure pattern worth watching given the company's otherwise strong response time reputation.
Katie (coordinator/equipment pickup — positive, mentioned in 8+ reviews). Baird (project manager — positive, mentioned in 6+ reviews). Fernando (equipment setup/removal — positive, mentioned in 5+ reviews). Jeff (final inspection/equipment pickup — positive, mentioned in 4+ reviews). Sam (project coordination — positive). Xena (packout/cleanup specialist — positive). Frank (equipment retrieval — positive). Tim (field technician — positive). Mike Hartman (estimator — positive). Roman (field technician — positive). Phil (field work — positive).
At 4.9 stars across 110 reviews, this franchise delivers strong water damage response with a well-regarded field team. Ask for Katie or Baird by name. The one serious concern is a reviewer who says the company abandoned her project mid-demolition during a busy winter season, so get a written timeline with milestones before work begins, especially if your job involves reconstruction beyond the initial mitigation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing your mold problem also profits from fixing it. Consider getting an independent mold assessment before they start remediation work.
- This is a franchise operation. The website uses national ServiceMaster Restore branding and boilerplate content, so the local team's specific capabilities may differ from what the corporate site describes.
- One reviewer described being abandoned mid-project after demolition was completed, with no follow-up for over two months. The company eventually told her to find someone else because they were too busy.
- Their service area claims stretch from Bucks County to Montgomery County to Trenton, NJ. Confirm response times for locations outside the immediate Feasterville-Trevose area.