Provider profile
SERVPRO of Erie
Provider snapshot
What this listing says
Erie homeowners dealing with water damage that has turned into mold — this SERVPRO franchise handles both the dry-out and remediation under one roof with 24/7 response.
Best for
- Erie homeowners who discover mold after a water event like a pipe burst or basement flood — SERVPRO handles the water extraction and mold work in sequence.
- Commercial property managers who need a single vendor for water, fire, mold, and reconstruction under one contract.
- Anyone needing after-hours or weekend emergency response in the Erie area — multiple reviewers confirm same-day or next-morning arrivals.
- Homeowners who want their restoration company to bill insurance directly, reducing paperwork.
About this company
SERVPRO of Erie is a locally owned franchise at 2808 State St in Erie, PA, operating primarily as a water damage restoration company that also handles mold remediation, fire damage, storm cleanup, and construction. Most of their work starts with water — burst pipes, flooded basements, hot water tank failures — and mold remediation is a downstream service when water damage goes unaddressed or hidden moisture lingers.
Their mold page describes a step-by-step process: containment to isolate affected areas, HEPA air filtration, antimicrobial treatment, and repair. They also list air scrubber use. The website mentions IICRC training. They do not perform mold testing themselves — you would need a separate inspector. What stands out in reviews is the speed of response: multiple customers report crews arriving within hours, including after-hours calls on weekends.
Bill Uhl owns this franchise and shows up frequently in reviews — not just as a name on letterhead but as someone customers interact with directly. The operation runs a sizable field crew with named technicians appearing across dozens of reviews, which suggests consistent staffing rather than a revolving door of subcontractors.
4.9 stars across 58 Google reviews is unusually strong. Only one review in the last 18 months fell below 4 stars, and it was a textless 1-star post that the owner says came from someone they never serviced. The review volume is moderate, but the consistency is notable — virtually every reviewer mentions a specific crew member by name, which points to genuine interactions rather than solicited ratings.
Services
Service area
SERVPRO of Erie is headquartered at 2808 State St in Erie, PA. Their website lists Erie, PA as their service area. Given this is a single-franchise SERVPRO location, expect coverage concentrated in Erie County.
Review consensus
Reviewers consistently name individual crew members, which is unusual for a franchise operation. Lisa gets repeated praise for explaining the mold remediation process clearly and walking customers through Emergency Ready Profiles. Malcolm is cited by three reviewers for hands-on water and mold work — Stephen Maksimuk specifically mentions Malcolm cleaning mold from studs and plywood at a reasonable cost. Chad Gappa is praised for reliability and knowledge. James Corbin, Kurt, Jason, and Alexis each appear in multiple reviews for water and fire work. Owner Bill Uhl is named frequently, both for direct involvement in jobs and for responsiveness. Speed of response is the dominant theme — multiple reviewers describe same-day or next-morning arrivals, including Adrianne Hunt who had David respond after hours on a Saturday.
1 found across 58 total reviews at 4.9★. The sole recent negative is a textless 1-star review from Elliana Cortes (December 2025). She has zero other Google reviews and the post has no likes. The owner responded within two days, stating they have no record of providing service to this person and asking her to remove the post. This is either a misattributed review or a fake — there is no complaint to analyze.
This franchise generates reviews through two distinct channels: actual restoration customers and commercial outreach contacts. The outreach reviews (Emergency Ready Profile setups, warehouse consultations) are genuine interactions but describe sales touchpoints, not completed work. Owner Bill Uhl responds to the one negative review with specific factual claims rather than a template deflection, which suggests active reputation management. The 100% owner response rate on negatives is based on just one review, so it is not a meaningful pattern yet.
Lisa (sales/consultation — positive, praised for mold process explanation and Emergency Ready Profiles). Bill Uhl (owner — positive, praised for personal involvement and responsiveness). Malcolm (technician — positive, praised for mold cleanup and water damage work). Bill Tiscenko (sales/estimator — positive, praised for attentiveness). Chad Gappa (technician — positive, praised for reliability and knowledge). Tasha (office/coordination — positive). Anthony (technician — positive). Tyler C (technician — positive). Chris N (technician — positive). David (technician — positive, praised for after-hours response). James Corbin (technician — positive, praised for water damage work). Kurt (technician — positive, praised for fire and water work). Jason (technician — positive, praised for carpet cleaning and restoration). Alexis (technician/crew lead — positive, praised for communication). Seth (technician — positive). Jaquan (technician — positive). Mike (technician — positive). Tyler (technician — positive). Louise Anderson (office/insurance liaison — positive, praised for insurance communication). Matthew (outreach/sales — positive). Jennifer (staff — positive). Colleen (staff — positive). Brian (technician — positive). Eddy (technician — positive).
Ask for Malcolm or Chad if your job involves mold — they are the names reviewers attach to hands-on remediation work. Talk to Lisa during the consultation phase; she is consistently praised for clear explanations. Since SERVPRO of Erie does not test for mold, line up an independent inspector before calling them so you have results in hand when the crew arrives.
Keep in mind
- SERVPRO of Erie does not do mold testing. You will need to hire a separate mold inspector before and after remediation, which means coordinating two companies.
- This is a SERVPRO franchise, so the website content is largely corporate boilerplate. The actual crew and capabilities are local, but the marketing language does not reflect this specific operation's track record.
- Most of their review volume comes from water damage work, not mold remediation specifically. Only a few reviews mention mold by name — Dorothy Strucker, Stephen Maksimuk, and Ellen Frank.
- Several positive reviews appear to come from commercial contacts and outreach visits (Emergency Ready Profiles, warehouse walk-throughs) rather than completed restoration jobs. Factor that into how you weight the 4.9 rating.