Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
East Stroudsburg and Pocono-area homeowners dealing with water damage that has led to mold, who want one company to handle plumbing repair, water extraction, and remediation under a single dispatch.
Best for
- Homeowners in Monroe, Lackawanna, or Luzerne counties who need water damage restoration and mold remediation handled by one company.
- Emergencies where the mold source is an active plumbing failure — burst pipe, sewer backup, or sump pump failure — and both the cause and the damage need to be addressed in one call.
- Buyers who want insurance documentation handled for them, including photos, drying logs, and direct insurer communication.
- Commercial properties in the Scranton-Stroudsburg corridor that need scalable water damage and mold services with minimal downtime.
- Homeowners who want financing options for larger remediation jobs through Synchrony Bank.
About this company
Roto-Rooter's Stroudsburg location is a national franchise operated independently by Brian and Rachael Roeder out of 2 Keystone Industrial Park. Their Google listing is filed under East Stroudsburg, but they cover the broader Scranton metro across seven counties in Pennsylvania and New York. Mold remediation is one piece of a larger operation that centers on plumbing and water damage restoration.
The pitch that sets this location apart from standalone mold companies is the same-roof model. Their plumbers fix the pipe, supply line, or sewer backup that caused the water intrusion, and their restoration crew handles extraction, structural drying, and mold work without handing you off to a subcontractor. The website describes IICRC-trained technicians using HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also reference working with an independent indoor environmental professional for mold testing when microbial growth is suspected.
Roto-Rooter has been a national brand since 1935, and this location carries the national service standards, dispatch system, and financing through Synchrony Bank. The Stroudsburg office operates as an independent contractor under the Roto-Rooter umbrella, which means staffing, pricing, and service availability may differ from corporate locations.
A 4.9-star rating across 59 Google reviews is unusually strong, especially for a franchise operation. Most of the written reviews mention fast response times and same-day or next-day service, which is consistent with a 24/7 dispatch model backed by a national call center.
Services
Service area
Headquartered at 2 Keystone Industrial Park in Stroudsburg, PA (Google listing under East Stroudsburg). Covers Monroe, Lackawanna, Luzerne, Susquehanna, and Wyoming counties in Pennsylvania, plus Tioga and Broome counties in New York. The service area stretches across the broader Scranton metro, including East Stroudsburg, Scranton, Wilkes-Barre, and communities throughout the Pocono region.
Review consensus
Michael is named in three separate reviews for diagnosing problems quickly, arriving early, and explaining repairs clearly. Joe earned praise for resolving an issue that two other companies failed to show up for. Richie (also spelled Ritchie) is called out for honesty about costs and for solving a recurring root intrusion problem. Cory (also Corey/Kory) appears in multiple reviews for being knowledgeable and professional. Eric and Nick are praised as a team for efficient, meticulous work. Dan E. is noted for arriving within 15 minutes. Chris handled a sewer camera inspection on a Saturday morning. The dominant theme across reviews is speed — same-day arrivals, problems resolved on first visit, and quick scheduling.
1 found across 59 total reviews at 4.9★. One reviewer reported a scheduling miscommunication: she arrived for a 10 AM appointment and was told the window had been changed to 2-4 PM with no prior notice. The owner responded the same day, acknowledging the frustration and apologizing for the communication gap. This is a single incident with no similar complaints in the review set.
The review set is almost entirely 5-star with very little textual detail in many entries — 15 of the 59 reviews have no written text at all. The one negative review drew a same-day owner response that acknowledged the issue rather than deflecting. The franchise model means the named technicians (Michael, Richie, Cory, Joe) are the actual experience customers receive, and those names appear consistently across recent months, suggesting stable staffing.
Michael (technician — positive, named in 3 reviews for diagnostics and professionalism). Joe (technician — positive, resolved issue after two competitor no-shows). Cory/Corey/Kory (technician — positive, praised for knowledge and professionalism in multiple reviews). Zack (technician — positive, worked alongside Cory on water heater issue). Antonio (technician — positive, completed a tough job on time). Joshua (technician — positive, handled old-house plumbing repairs). Eric (technician — positive, praised alongside Nick for efficiency). Nick (technician — positive, paired with Eric). Dan E. (technician — positive, arrived within 15 minutes). Chris (technician — positive, Saturday sewer camera inspection). Richie/Ritchie (technician — positive, honest about costs, solved root intrusion). Chuck (technician — positive, fast sewer pipe clearing). Mindy (office/dispatch — positive, praised for fast appointment setup). Brian & Rachael Roeder (managers — named on website, not in reviews).
With 58 out of 59 reviews at 5 stars and the single complaint about a scheduling miscommunication rather than work quality, this location delivers consistently. Ask for Michael or Richie if your issue involves diagnostics, and confirm your appointment window 24 hours before service to avoid the scheduling hiccup one reviewer experienced.
Keep in mind
- This is a plumbing company first. Mold remediation is an add-on service within their water damage restoration division, not their core business. If you have a mold problem unrelated to a plumbing failure, confirm that this location has remediation-trained crew available before booking.
- The Stroudsburg location operates as an independent contractor, not a corporate-owned branch. Pricing, staffing, and service availability may not match what you see on the national Roto-Rooter website.
- The website says they use an independent indoor environmental professional for mold testing, which means testing is outsourced to a third party. Ask who the testing company is and what turnaround to expect.
- Service area claims span seven counties across two states. Confirm response time to your specific location, especially if you are in one of the outlying New York counties like Tioga or Broome.
- One reviewer reported showing up for a 10 AM appointment only to learn the window had been changed to 2-4 PM without notice. Confirm your appointment time a day before service.