Provider profile
Quantum Restoration Services
Provider snapshot
What this listing says
Conshohocken-area homeowners dealing with water damage who want a single company to handle drying, mold work, and full rebuild under one insurance claim.
Best for
- Homeowners in the Conshohocken, Philadelphia, and Main Line areas who need water damage dried and rebuilt under one roof.
- Insurance claim situations where you want the restoration company to coordinate directly with your adjuster from day one.
- Properties with overlapping water and mold damage, since Quantum handles extraction, drying, testing, remediation, and reconstruction.
- Homeowners who want same-day mold air quality results through InstaScope rather than waiting days for lab reports.
- Post-fire restoration projects that require both demolition and full rebuild, including kitchens and multi-floor damage.
About this company
Quantum Restoration Services is a full-service restoration company headquartered in Conshohocken, Pennsylvania. They handle water damage, mold remediation, mold testing, fire and smoke damage, asbestos abatement, and general contracting. They also do both mold testing and mold remediation, which creates a financial conflict of interest you should understand before hiring.
Their mold testing uses the InstaScope system, which analyzes air samples on-site and delivers results the same day rather than sending samples to a lab. They advertise mold inspections at $199. On the remediation side, their website describes containment with negative air pressure filtered by HEPA machines, removal and bagging of affected drywall, HEPA vacuuming, and antimicrobial treatment of framing. They also promote "top-down drying" and "direct heat drying" for water damage, methods they say can dry structures without demolition.
Quantum operates three offices: Conshohocken PA, Blackwood NJ, and Sanford FL. They hold IICRC firm certification and have been on HomeAdvisor for 10+ years. The company donates bottled water to local fire companies in Gladwyne, Barren Hill, and Spring Mill.
With 84 Google reviews and a 4.6-star rating, they sit in solid territory. The vast majority of reviews are 5-star. Only 2 reviews at 1 star appeared in the last 18 months, though neither received an owner response.
Services
Service area
Headquartered in Conshohocken, Pennsylvania with additional offices in Blackwood, New Jersey and Sanford, Florida. They list service coverage across dozens of cities in Pennsylvania (Philadelphia, King of Prussia, Wayne, Ardmore, Bryn Mawr, Gladwyne, Malvern, Exton), New Jersey (Cherry Hill, Camden, Voorhees, Haddonfield), Delaware (Kent and New Castle counties), and central Florida (Orlando, Winter Park, Maitland, Sanford). That four-state footprint is broad for a single company, so confirm crew availability for your area.
Review consensus
Dan Murphy comes up repeatedly as a coordinator who guides customers through insurance claims and stays responsive years after project completion. Erhard (also spelled Erhardt) gets named in at least six reviews as an on-site project manager who communicates clearly at every stage. Jason appears in multiple reviews for fast initial response, often arriving the same day or while already on a nearby job. Other named staff praised for field work include Steve, Anthony, Cooper, Kyle, Gino Schlegel, Matt, Bill, Tony, Tyler, George, Ralph, Brandon, Rob, Karl, Jordan, and Carey. Reviewers consistently highlight two themes: fast emergency response and strong communication throughout long rebuilds.
2 found across 84 total reviews at 4.6★. One reviewer (Bumblebee, October 2025, Local Guide with 31 reviews) described staff as rude with no communication skills or accountability, and switched to a different company. The other (Dan McGuire, March 2025, 10 reviews) had a detailed account of the rebuild division taking over two months to produce a quote, missing deadlines, and ignoring emails and phone calls. McGuire named Chris Ernest, an estimator, as someone who repeatedly ignored communications. McGuire noted the remediation side worked adequately but the rebuilding division failed him.
The two complaints split along an internal company line: one targets staff attitude generally, the other targets the rebuilding division specifically while acknowledging the remediation team did fine. This suggests the remediation and rebuild operations may run with different management or staffing quality. The 0% owner response rate on recent negatives is also notable for a company of this size. They are not publicly engaging with complaints.
Dan Murphy (coordinator/project lead — praised in multiple reviews). Erhard/Erhardt (on-site project manager — praised in six+ reviews). Jason (field assessor/estimator — praised in multiple reviews for fast response). Gino Schlegel (fire restoration — praised). Steve (water damage technician — praised). Anthony (water damage technician — praised). Cooper (water damage technician — praised). Kyle (communication and field work — praised). Matt (mitigation crew lead — praised). Bill (restoration — praised). Tony (examination and customer service — praised). Tyler (restoration — praised). George (restoration — praised). Ralph (field work — praised). Brandon (attentive communication — praised). Carey (scheduling — praised). Rob (field work — praised). Karl (field work — praised). Jordan (repair crew — praised). Dan Jr. (field work — praised). Chris Ernest (estimator — criticized for ignoring communications).
Quantum's strength is crisis response and insurance coordination, especially through Dan Murphy and Jason on the front end and Erhard managing the rebuild. Ask for those three by name. If your project involves a rebuild, get the quote timeline in writing before committing, and set explicit deadlines for estimator follow-up given the complaint about Chris Ernest.
Keep in mind
- Quantum does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent test from a separate inspector.
- The company operates distinct remediation and rebuilding divisions. One recent 1-star reviewer reported that the remediation side worked fine, but the rebuild side took over two months to produce a quote and repeatedly missed deadlines.
- Neither of the two recent 1-star reviews received an owner response. A 0% response rate on negatives means you cannot gauge how the company handles complaints publicly.
- They claim service areas across four states: Pennsylvania, New Jersey, Delaware, and Florida. That is a very wide footprint. Confirm response times and crew availability for your specific location before committing.
- Their website lists tree removal as a service, which is unusual for a restoration company. Ask whether they subcontract specialty work or handle it in-house.