Provider profile
Tuckey Restoration Inc.
Provider snapshot
What this listing says
Carlisle and South Central PA homeowners dealing with water-triggered mold who want one company to handle extraction, remediation, and reconstruction under a single scope, backed by DKI national resources.
Best for
- Homeowners in Carlisle, Mechanicsburg, Harrisburg, or Chambersburg who need mold removal triggered by water damage and want extraction through reconstruction handled by one crew.
- Commercial property managers in South Central PA who need a contractor with 24/7 emergency availability and experience with large-scale restoration projects.
- Owners of older or historic properties who need mold work done with attention to preserving original materials and structures.
- Insurance-claim situations where you want a contractor experienced in working directly with carriers like USAA, as multiple reviewers describe smooth insurance coordination.
About this company
Tuckey Restoration is a full-service restoration company based in Carlisle, Pennsylvania, and part of the Tuckey family of companies that has operated in South Central PA since 1968. Tuckey Restoration itself incorporated in 1995 and has built a track record in emergency response, historic preservation, and specialty construction across Cumberland, Dauphin, York, Franklin, Adams, and Lancaster counties.
Mold remediation is one of several restoration services they offer. Their team includes staff with mold remediation credentials, and the company uses thermal imaging for moisture detection and digital photo inventory systems for content warehousing. Their commercial mold page describes a process of evaluation, remediation of contaminated materials, and sanitation of remaining structures. They do both mold testing and remediation in-house, which means the same company assessing the problem also profits from fixing it.
As a member of Disaster Kleenup International (DKI) and the Restoration Industry Association, they draw on national resources for larger or more complex jobs. Notable completed projects include the historic Centenary building rebuild after a fire, the Molly Pitcher Hotel restoration for senior housing, and renovation of a downtown Carlisle church into American Red Cross headquarters. The company received the Impeccable Workmanship Award from the State of Pennsylvania for work on the PA State Capitol Dome Preservation Project.
At 4.7 stars across 107 Google reviews, the company holds a strong rating. Most reviews describe water damage restoration and duct cleaning work. Mold-specific reviews are less common but consistently positive when they appear.
Services
Service area
Headquartered at 12 Stover Drive, Carlisle, PA. Serves six counties across South Central Pennsylvania: Cumberland County (Carlisle, Mechanicsburg, Mount Holly Springs), Dauphin County (Harrisburg, Hershey, Hummelstown), York County, Franklin County (Chambersburg), Adams County, and Lancaster County. The coverage area is broad for a single-location company, so confirm response times at the edges.
Review consensus
Kevin stands out as the most frequently named staff member. Johnna Kohl described him as her point of contact from day one across two separate water damage jobs. Steve L credited Kevin and contractor Tucker for courteous and attentive handling of a water and mold issue. Linda Banks praised Kevin and Tiffany for a prompt estimate, followed by hands-on work led by Isaac K. Dan Confer gave shout-outs to both Isaac and Kevin across two incidents at separate Carlisle properties. Ben draws repeated praise for craftsmanship: Dorothy May described his cabinetwork as impeccable, William Basile requested Ben by name for a second project, and Maryann Brenneman credited him for planning and execution on a roof repair. Isaac K. earned specific praise from Marlin Rice, who called his finish work beautiful and said he would only use Tuckey again if Isaac was assigned. Nick gets multiple mentions for duct cleaning professionalism (Schyler Heishman, Steven Kurtz, patricia calzada). Amy Milburn specifically praised Matt for guiding her through a mold situation from first call to completion, noting the crew's knowledge of safe mold removal. Christian and Zavian appear together in several duct cleaning reviews, with Briana Fry noting Christian was knowledgeable about mold management. The consistent theme is communication: reviewers repeatedly cite being kept informed throughout the project.
2 found across 107 total reviews at 4.7★. Two complaints in the recent window, both from established Local Guide accounts with significant review histories. Eve Lampert (40 reviews, 1 like) alleged Tuckey lied to USAA insurance, collected payment for work not performed, damaged hardwood floors, and sent an unqualified painter. She reported they removed their scaffolding for another job and never returned. The owner responded that the job file was closed since early 2021 and invited direct contact, which suggests the review was posted well after project completion. thsone (63 reviews) described an estimator who arrived late, was unsympathetic during a family crisis, and sent an estimate that implied the customer could not afford the work. The reviewer found a different mold remediation company. The owner response acknowledged the disappointment and said the team attempted to provide recommendations. Neither complaint describes a pattern of similar issues.
The review base skews heavily toward water damage restoration, duct cleaning, and construction work rather than mold-specific jobs. Only a handful of reviews (Amy Milburn, Christian Kinnard, Steve L, Briana Fry) reference mold directly. This is consistent with mold being one service within a broad restoration operation. The owner responds to all negative reviews (100% response rate), but the responses are brief and somewhat templated: they acknowledge the complaint and invite further discussion rather than addressing specifics. Both negative reviewers are experienced Local Guides with dozens of reviews, lending credibility to their accounts.
Kevin (manager/project lead — positive across multiple reviews, praised for communication and hands-on involvement by Johnna Kohl, Dan Confer, Steve L, Linda Banks, Clint Kramer). Ben (project lead/craftsman — positive, praised for craftsmanship by Dorothy May, William Basile, Maryann Brenneman, Kristin Tuckey). Isaac K. (craftsman — positive, praised for finish work by Marlin Rice, Dan Confer, Linda Banks, Kristin Tuckey). Nick (technician — positive, praised for duct cleaning and communication by Schyler Heishman, Steven Kurtz, patricia calzada, Richard Seitz). Matt (project coordinator — positive, praised for guiding mold project by Amy Milburn). Christian/Christian H. (duct cleaning/mold knowledge — positive, praised by Briana Fry, Nicole Deary, Knolee Figueroa, Edward Dyche, Michael Kolar, Prakash Chhetri). Zavian/Mr. Z (duct cleaning — positive, praised by Knolee Figueroa, Briana Fry, Dani Fay, Edward Dyche, Michael Kolar). Tiffany (office coordinator — positive, praised for communication by Jon Schmitt, Linda Banks). Adam (technician — positive, praised by Richard Seitz, Jon Schmitt). Conner/Connor (technician — positive, praised by Richard Seitz, patricia calzada). Cody (technician — positive, praised for communication by Mary Gilroy). Zach (technician — positive, praised by Mary Gilroy). Jonathan (onsite technician — positive, praised by Sara Wise). Dennis (technician — positive, William Basile, Knolee Figueroa). AJ (technician — positive, praised by Tucker Wise). Joe (duct cleaning — positive, Nicole Deary, Clint Kramer). Jared S. (duct cleaning — positive, Celia Elmes). Alex/Alex J. (technician — positive, Steven Kurtz, Prakash Chhetri). Tucker (technician — positive, David Isett, Steve L). Sage (technician — positive, David Isett).
Ask for Kevin as your project manager if you can; he has the deepest track record across reviews and repeat customers request him by name. Since Tuckey does both testing and remediation, arrange for an independent mold test before their crew starts and after they finish to confirm the scope and results. Get the full scope of work, timeline, and payment terms in writing before the project begins, especially if insurance is involved.
Keep in mind
- Tuckey does both mold testing and mold remediation. This creates a conflict of interest: the company evaluating your mold problem is the same one that profits from the remediation work. Consider getting an independent test before and after.
- Mold is not their primary business. Tuckey is a broad restoration and construction company that also does HVAC, plumbing, electrical, metal fabrication, and remodeling. Their mold work is one service line among many.
- One recent reviewer described an estimate experience where the estimator came across as unsympathetic and the quote implied the job was too small for them. If your project is modest in scope, confirm upfront that they will give it full attention.
- Their service area spans six counties across South Central PA. Confirm response time to your specific location, especially if you are in the outer reaches of Franklin, Adams, or Lancaster counties.
- One reviewer with an insurance-backed job reported disputes over scope of work and unfinished tasks. Get the full scope in writing before work begins, especially on insurance-funded projects.