Provider profile
Rainbow International of State College
Provider snapshot
What this listing says
Centre County homeowners dealing with water damage or mold after pipe bursts or flooding who want a restoration crew that coordinates directly with insurance.
Best for
- Centre County homeowners facing basement flooding or pipe bursts who need same-day emergency water extraction and drying.
- Liberty Mutual policyholders — Rainbow is a preferred vendor and handles insurance billing directly, removing the back-and-forth from your plate.
- Homeowners who discovered mold after water damage and need remediation from a company that does not also sell testing, avoiding the conflict of interest.
- Property managers in the State College area who need a single contractor for water, fire, and mold restoration across multiple units.
- Families dealing with sewage backups or biohazard situations who need a crew that responds outside business hours.
About this company
Rainbow International of State College is a Neighborly-brand franchise based in Bellefonte, PA, serving Centre County communities from State College to Snow Shoe. Their primary work is water damage restoration and mold remediation, though they also handle fire and smoke damage, carpet cleaning, and commercial restoration. They operate a 24/7 emergency line and multiple reviewers report crews arriving within an hour of calling.
Their mold remediation process covers detection of hidden mold using thermal imaging and moisture meters, containment, removal, and root-cause identification. They use rapid structural drying with industrial pumps, dehumidifiers, and fans. Their technicians hold IICRC certifications in fire remediation and water damage. They do not perform mold testing, so you will need a separate inspector.
As a franchise under the Neighborly network, they operate with standardized training and a corporate-backed guarantee (the "Done Right Promise"). The local operation has built a relationship as a preferred vendor with Liberty Mutual, handling billing and payments directly with the insurer.
The 4.3-star rating across 41 Google reviews sits below what you might expect given that every review in the recent 18-month window is positive. The overall score reflects older complaints that predate the current team's track record. Among the recent reviews, the dominant theme is speed: crews showing up the same day, often within the hour, including weekends and holidays.
Services
Service area
Based in Bellefonte, PA, serving Centre County communities including State College, University Park, Boalsburg, Centre Hall, Port Matilda, Pine Grove Mills, Snow Shoe, Howard, Spring Mills, and surrounding areas. Their listed coverage extends to smaller communities like Clarence, Warriors Mark, and Pennsylvania Furnace — confirm response times if you are in the outer ring.
Review consensus
Speed is the most consistent praise point. Multiple reviewers report crews arriving within 40 minutes to one hour, including after-hours, weekends, and Christmas week. Pete is named in eight reviews spanning 2020 to 2024 and draws praise for clear explanations, empathy, and acting as a single point of contact who coordinates the entire restoration process. Mike appears in three reviews for hands-on restoration work. Jason is praised in two reviews for his phone manner, keeping callers informed and calm. Reviewers also highlight insurance coordination — several describe Rainbow handling all documentation and billing directly with their insurer, with one reviewer (Holly Getz, a Local Guide with 79 reviews) calling out the seamless Liberty Mutual process. The crew's willingness to work with payment schedules and accommodate homeowner logistics comes up repeatedly.
0 found across 41 total reviews at 4.3★. No negative reviews from the last 18 months appear in this packet. The 4.3-star overall rating across 41 reviews indicates older complaints exist but fall outside the recency window. Without access to those reviews, no specific complaint patterns can be identified from the current data.
The gap between the 4.3-star overall rating and the entirely positive recent review window suggests the franchise may have undergone a staffing or operational shift. Pete appears as the consistent thread across four years of positive reviews, and his hands-on project management style — reviewers describe him as acting like a general contractor — may be a factor in the improved trajectory. The franchise model also means corporate and local quality can diverge; the local team's performance appears strong in the current window.
Pete (project lead / point of contact — praised in 8 reviews for fast response, clear communication, empathy, and coordinating the full restoration process). Mike (restoration technician — praised in 3 reviews for hands-on work during water damage and mold jobs). Jason (phone coordinator — praised in 2 reviews for informative, caring phone manner). Brian (technician — praised in 1 review for Saturday emergency response). Tiff (inspector — praised in 1 review for explaining damage assessment). Danielle (team member — praised in 1 review for promptness and courtesy). Jeremy (team member — praised in 1 review for late-night emergency response). Justus (team member — praised in 1 review as "a gem"). Donnie, Allen, Tom (team members — praised in 1 review for efficient teamwork).
Ask for Pete if he is still with the local franchise — he is the most consistently praised person across four years of reviews. The crew's emergency response time is a genuine strength, with multiple same-day and after-hours arrivals documented. Since mold-specific reviews are limited compared to water damage work, ask for references from recent mold remediation jobs before signing a contract.
Keep in mind
- They do not perform mold testing or inspection. You will need to hire a separate mold inspector before and after remediation to confirm the scope and verify clearance.
- This is a franchise operation. The local team and the corporate brand are separate entities — the quality of your experience depends on the local crew, not the national reputation.
- The 4.3-star rating includes older negative reviews that fall outside the 18-month recency window. Ask about any changes in staffing or processes if this concerns you.
- Their service area covers a wide swath of Centre County. If you are on the edges (Warriors Mark, Clarence, Snow Shoe), confirm response times before booking.
- Most reviews describe water damage work. Mold-specific reviews are fewer — only three reviewers mention mold remediation directly.