Provider profile
Moisture Master Pros
Provider snapshot
What this listing says
Philadelphia-area homeowners with hard-to-diagnose water intrusion who want a single company to trace leaks with thermal imaging and drones, then handle the mold remediation.
Best for
- Philadelphia-area homeowners dealing with water intrusion that other contractors could not diagnose — the drone and thermal imaging combo has found leaks missed by plumbers and roofers across multiple reviews.
- Buyers of new construction or older row homes in neighborhoods like Fishtown who need a full moisture audit before problems spread.
- Homeowners who want one company to handle the full sequence from leak detection through mold removal and structural repair, rather than coordinating separate contractors.
- Property owners needing pre-purchase mold and moisture inspections — reviewers credit the company with catching issues original home inspectors missed.
- Commercial property managers looking for maintenance plans — the company offers dedicated residential and commercial service plans.
About this company
Moisture Master Pros operates out of Bala Cynwyd, just outside Philadelphia, focusing on leak detection, mold remediation, and water damage restoration. The company distinguishes itself from general plumbers by specializing in pinpointing hidden water intrusion sources before doing any tear-out or repair work. They serve both residential and commercial properties across the Philadelphia metro area and claim locations in Florida.
The standout here is their diagnostic toolkit. They use FLIR infrared cameras for thermal imaging and fly drones for exterior inspections of roofs and chimneys. They send mold samples to EMSL Laboratories for analysis rather than using in-house lab work. Their mold remediation process uses containment barriers, negative air pressure with HEPA filtration, and antimicrobial scrubbing. They publish pricing upfront: $500 for a partial inspection covering up to two areas, $750 for a full property assessment.
Josh, the founder, runs most of the initial assessments himself and appears by name in the majority of reviews dating back to 2020. The company partners with Habitat for Humanity and holds IAQA corporate membership. They offer a workmanship guarantee on labor — the website states 3 years, though some older reviews reference a 5-year guarantee, so the terms may have changed.
4.8 stars across 71 Google reviews is strong, especially given that only one 1-star review exists in the last 18 months and it contains no text. The volume of detailed, specific positive reviews — many from Local Guides and multi-review accounts — makes this rating credible rather than inflated.
Services
Service area
Headquartered in Bala Cynwyd, Pennsylvania, just outside Philadelphia. The company lists service locations across Philadelphia, Delaware County, Montgomery County, and Chester County in Pennsylvania. They also claim locations in Tampa, Miami, and Orlando, Florida — a wide geographic spread for what appears to be a small, founder-led team.
Review consensus
Josh dominates the review record, named in roughly 30 of 71 reviews across a five-year span. Reviewers consistently describe him as patient, willing to explain findings in plain language, and thorough in his assessments. Multiple reviewers specifically note that Josh found leaks other contractors missed. Eric draws praise for on-site courtesy and letting homeowners know when work would get noisy. Promise received credit from Leah G for persistent advocacy with PECO during utility coordination. Chris and Alejandro are named for hands-on remediation work. Julia Herzberg singled out Alejandro and Jose for their craftsmanship. Reviewers frequently mention the thermal imaging cameras and drone inspections as tangible differentiators they could see working in real time.
1 found across 71 total reviews at 4.8★. Only one 1-star review from Nancy Nitti in April 2025 — it contains no text and no owner response. The reviewer has 2 total Google reviews and is not a Local Guide. Without any complaint details, this review provides no actionable information about the company. The more informative negative signal comes from Katie Cornell's 4-star review, where Josh did good fieldwork but the office took repeated calls to deliver the report, ultimately issuing a full refund. Elena's 5-star review echoes the same pattern: the report came later than promised and required follow-up.
The gap between field performance and office administration is the structural story here. Josh and his crew receive nearly universal praise for the actual inspection and repair work, but report delivery and office responsiveness have drawn complaints across multiple years and multiple reviewers. This suggests a small team where the founder handles the technical work well but administrative bandwidth is limited. No owner response exists on the sole 1-star review, though the company did respond constructively to Katie Cornell's complaint by issuing a refund.
Josh/Joshua (founder, lead inspector and assessor — overwhelmingly positive across ~30 reviews). Eric (field technician — positive, praised for courtesy and attention to detail by Bianca Pasquel). Promise (office/coordination — positive, praised by Leah G for PECO advocacy). Chris (field technician — positive, named by Juanita Stamps and Shanaya Jones). Alejandro (field technician — positive, praised for craftsmanship by Julia Herzberg). Jose (field technician — positive, praised for craftsmanship by Julia Herzberg). Henry (inspector — positive, praised by Christos Iliadis for finding missed water intrusion points).
Ask for Josh to do your initial assessment if you can — his name carries this company's reputation. Get a written timeline for when you will receive your inspection report, and follow up immediately if it slips. The fieldwork here is consistently strong, but you will need to manage the office side of the relationship yourself.
Keep in mind
- Moisture Master Pros does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Consider getting an independent test to confirm their findings before committing to remediation work.
- Multiple reviewers mention receiving their inspection reports later than promised, with one having to call three times for a callback. The fieldwork gets strong reviews, but office follow-through on report delivery has been a recurring friction point.
- The service area claims span Philadelphia, surrounding Pennsylvania counties, and three Florida cities. Ask which location and crew would handle your project, especially if you are outside Philadelphia proper.
- Inspections are not free. The partial inspection starts at $500 and the full assessment at $750. Some reviews indicate the consultation fee was credited toward repair costs, but confirm this in writing before booking.
- The warranty length is unclear. The website currently states a 3-year workmanship guarantee, but several reviews from 2023 and earlier reference a 5-year guarantee. Ask for the current written warranty terms.