Provider profile
ATI Restoration
Provider snapshot
What this listing says
Tualatin and greater Portland homeowners dealing with water damage or mold who want a national-scale restoration company with insurance carrier relationships and in-house reconstruction.
Best for
- Portland metro and Tualatin homeowners who need water damage mitigation handled quickly by a staffed-up crew.
- Insurance claim jobs where you want a contractor your carrier already works with.
- Property managers who need a single vendor for mitigation, mold remediation, and reconstruction across multiple units.
- Commercial properties — healthcare, multifamily, retail — that need environmental services including lead and asbestos abatement.
- Homeowners who want mold remediation bundled with the water damage repair that caused it, and are willing to manage the conflict of interest.
About this company
ATI Restoration operates out of Tualatin, serving the Portland metro area as one office in a nationwide network of 50+ locations. Their primary identity is a full-service restoration contractor — water damage, fire damage, mold remediation, and reconstruction — with strong ties to insurance carriers. USAA and other insurers list them as a preferred vendor.
What stands out is the breadth of services under one roof. They handle everything from initial water extraction and mold work through full reconstruction, plus environmental services like lead and asbestos abatement. They also serve commercial clients across industries including healthcare, education, hospitality, and government facilities. Nothing about their equipment or methods is unusual for a company this size — the differentiator is scale and the ability to manage a claim from mitigation through rebuild.
The Tualatin office functions as ATI's Portland-area hub. The company operates nationally with a 24/7 support line and a "national response" capability for catastrophe events. One reviewer referenced the company as "ATI/Venturi," suggesting a brand relationship or acquisition history.
At 4.1 stars on Google with 38 reviews, the rating sits below the comfort zone. The positive reviews are genuinely enthusiastic — multiple reviewers name specific staff and describe responsive communication. The negatives, however, describe serious reconstruction quality problems and project management breakdowns that dragged jobs out for months.
Services
Service area
ATI Restoration's Tualatin office is headquartered at 13009 SW Herman Rd in Tualatin, Oregon, and serves the Portland metropolitan area. The company operates 50+ offices nationwide across more than 25 states, but the Tualatin location is the only Oregon office listed. Reviews reference projects in Tualatin, Portland, and surrounding communities.
Review consensus
Chase Mesford is the standout name — more than a dozen reviewers credit him by name for clear communication, follow-through, and managing the insurance process. Thomas Salcido draws similar praise as a project manager who keeps homeowners informed and works well with insurance carriers. Arthur Sturgis gets called out for knowledge and responsiveness on mold and roofing-related work. The mitigation crews — Braden, Byron, Tyson, Andrew, and Trent — earn praise for fast response and respectful treatment of homes. Jessica Zeigler is named for keeping a homeowner updated throughout repairs. Several property managers and insurance adjusters review ATI positively, suggesting the company performs well in the B2B channel. Communication is the most common praise theme across all reviews.
5 found across 38 total reviews at 4.1★. The most detailed complaint comes from James (April 2026), who describes a 50-square-foot bathroom reconstruction that dragged on for nearly a year. He names Isaiah Edwards as the project manager who was difficult to contact and let weeks pass without updates. The work itself had to be redone — cracked countertops, crooked tile, mismatched materials, a broken switch. The homeowner eventually abandoned the project and finished out of pocket. Whitney Wagner (September 2025) describes a fire restoration as a "nightmare" with inexperienced construction crews. Eric Amin (October 2025) says the company did not accommodate a disability. Peter DeGroff (September 2025) says ATI damaged his house and he is now dealing with their insurance company — though the owner response says they cannot find a matching project in their records, which may indicate a misattributed review. Fenneli (July 2025) left a 1-star with no text.
The split between mitigation praise and reconstruction complaints is structural. Reviewers consistently name mitigation staff (Braden, Byron, Tyson) with enthusiasm, and project directors like Chase Mesford earn strong marks for managing the overall process. But when it comes to the physical rebuild — tile, countertops, finish work — the complaints describe inexperienced crews and poor quality control. This is a common pattern at large restoration companies where mitigation is handled by trained in-house teams while reconstruction may involve subcontractors. The owner response pattern reinforces this: ATI responded to only 2 of 5 recent negatives, and neither response engaged with the substance of the reconstruction complaints.
Chase Mesford (Project Director — praised repeatedly for communication, follow-through, and insurance coordination). Thomas Salcido (Project Manager — praised for responsiveness, detail, and working with insurance). Arthur Sturgis (praised for knowledge on mold and roofing work). Isaiah Edwards (Project Manager — named in one detailed negative for being unreachable and managing a botched bathroom reconstruction; also named in one positive). Zach/Zac (praised for going above and beyond on water damage repairs). Braden/Brayden and Byron (mitigation crew — praised for daily presence and quality work). Tyson, Andrew, and Trent (mitigation team — praised for fast response). Jessica Zeigler (praised for keeping homeowner informed). Serapio (praised for communication and scheduling). Damien and Jesus (repair crew — praised for fast garage repair). Vladimir (construction crew — praised under Chase's supervision). Mike (Project Manager — praised for communication). Shellie (praised alongside Chase for property management work). Mitch (mentioned for prompt communication on crawlspace work).
Ask for Chase Mesford or Thomas Salcido as your project manager — they account for the bulk of ATI's positive reviews at this location. If your job involves reconstruction beyond the initial mitigation, get specifics on who will do the finish work and whether it is subcontracted. The mitigation side of this company performs well; the reconstruction side has a pattern of quality problems that the 4.1-star rating reflects.
Keep in mind
- ATI does both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Get an independent test before and after any remediation work.
- Five of 38 Google reviews are 1-star, and the recurring theme is reconstruction work — poor workmanship, project delays stretching months, and difficulty reaching project managers. The mitigation side gets far better reviews than the rebuild side.
- The 4.1-star rating is below average for this directory. The gap between mitigation praise and reconstruction complaints suggests the company may subcontract or use less experienced crews for rebuild work.
- Owner responses appeared on only 2 of 5 recent negative reviews, and one of those was a template requesting more information. The company does not consistently engage with criticism.
- ATI is a national company with 50+ offices. Your experience will depend heavily on which project manager and crew you get at the Tualatin location.