Provider profile
Summit Cleaning & Restoration
Provider snapshot
What this listing says
Oregon homeowners and commercial property managers from Portland to Bend who need a single company to handle water damage mitigation, mold remediation, and full rebuild under one roof.
Best for
- Homeowners in the Willamette Valley, Portland metro, or Central Oregon dealing with water damage that led to mold growth and needing one company from mitigation through rebuild.
- Commercial property managers — hotels, senior living, multifamily — who want a single vendor for both emergency restoration and routine floor maintenance.
- Insurance-claim situations where you want a contractor experienced in working directly with carriers and adjusters.
- Buyers who value a dedicated project manager as a single point of contact through a multi-week restoration.
About this company
Summit Cleaning & Restoration is a family-owned restoration company headquartered in Stayton, Oregon, with additional offices in Redmond and Portland. Their primary identity is disaster restoration — water damage, fire damage, and mold — but they also run a commercial carpet and tile cleaning division serving hotels, senior living communities, and casinos.
On the mold side, Summit handles both inspection and remediation in-house. Their technicians hold IICRC credentials and follow the SR500 restorative drying standards. They use hydroxyl generation for odor removal and perform containment during remediation. They charge a $225 inspection fee, which they can report directly to your insurance carrier. As a general contractor (CCB# 153107), they can take a project from initial mitigation through full rebuild without subcontracting.
Brian and Angie Harper own the company, which has been operating since 1978 — starting as a small carpet cleaning outfit with a couple of vans. They now run more than 20 core services across three offices and serve Oregon and southwest Washington.
420 Google reviews at 4.8 stars is a strong showing, especially for a restoration company where stressed-out customers are the norm. Only one review at three stars or below appeared in the last 18 months, and it involved tree removal — not their core restoration work.
Services
Service area
Summit is headquartered in Stayton, Oregon, with additional offices in Redmond and Portland. They serve Oregon and southwest Washington, with specific location pages for Portland, Salem, Eugene, Bend, Corvallis, Medford, Beaverton, Gresham, Hillsboro, Lake Oswego, Junction City, and Redmond. That is a very broad geographic claim spanning most of the state.
Review consensus
Jacob is the most frequently named employee, praised across dozens of reviews as a project manager who communicates at every step, helps with flooring selection, and keeps complex rebuilds on schedule. Ryan draws consistent praise for being informative and doing quality repair work. Justin is highlighted for construction and rebuild quality. Dallas, Kevin, and Randy also earn repeated positive mentions for field work. Emily is praised in the office for responsiveness and knowledge when taking initial calls. Tyler handles scheduling and earns thanks for coordination. Multiple reviewers specifically note Summit's speed — arriving within an hour of a call — and the team's willingness to work late into the night on emergency mitigation.
1 found across 420 total reviews at 4.8★. The single recent complaint involves a tree removal and tarp installation job. The reviewer says Summit left three feet of trunk above ground and did not respond to follow-up requests. The total charge exceeded $8,700 and insurance coverage limits were reached, leaving the homeowner to cover remaining work. The owner did not respond to this review. This complaint is outside Summit's core restoration work and appears to be a one-off scope dispute.
Summit's review volume and consistency suggest a well-structured operation with dedicated project managers assigned to each job. The repeat naming of Jacob, Ryan, and Justin across months of reviews indicates stable staffing — not a revolving door. The absence of owner responses on the single negative review is notable but hard to read as a pattern from one data point.
Jacob (project manager — overwhelmingly positive, mentioned in 15+ reviews for communication and coordination). Ryan (repairs/project lead — positive, praised for quality work and being informative). Justin (construction/rebuild — positive). Dallas (field crew — positive). Kevin (field work — positive). Randy (field technician — positive, noted for going above and beyond). Emily (office/intake — positive, praised for knowledge and responsiveness). Tyler (scheduling — positive). Kelley (operations — positive). Jordan (mitigation/plumbing assessment — positive). Ostyn (mitigation — positive, praised for communication). Mike Dolan (crew coordination — positive). Wade (estimating/assessment — positive, praised for thoroughness). Kelly G (smoke damage cleanup — positive). Andrew Newman (restoration — positive). Scott Bradley (field — positive, went above and beyond on a patio door issue). Jason (mitigation — positive). Lincoln (mold remediation — positive). Zach (mold remediation — positive). Mary Lou/Marylou (cleaning — positive).
Summit has a deep bench of named, praised employees and an unusually high review volume for a restoration company. Ask for Jacob as your project manager if your job involves a multi-phase rebuild. For mold-specific work, get an independent inspection first since Summit does both testing and remediation — then use them for the remediation itself, where their track record is strong.
Keep in mind
- Summit does both mold inspection and mold remediation. That means the company identifying your mold problem is the same one billing to fix it. Ask whether they will accept a third-party inspection or consider getting an independent assessment before committing to their remediation scope.
- Their one recent complaint involved incomplete work on a tree removal job and unanswered follow-up calls. The owner did not respond to the review. While this is an outlier across 420 reviews, it suggests follow-up communication can slip on non-core services.
- The $225 inspection fee is non-trivial. Confirm upfront whether it applies to your situation or gets credited toward remediation work.
- Summit claims to serve from Vancouver, WA to Medford, OR and the coast — a vast area. If you are outside the Salem-Portland-Bend triangle, confirm their actual response time and whether a subcontractor would handle your job.