Provider profile
Summit Cleaning & Restoration Portland
Provider snapshot
What this listing says
Portland-area homeowners dealing with water damage who want a single company to handle mitigation, mold remediation, and full reconstruction under one roof since 1978.
Best for
- Portland metro homeowners who need emergency water extraction and want the same company to handle the full rebuild afterward.
- Property owners dealing with mold after water damage who want mitigation and remediation handled in a single engagement.
- Insurance policyholders who want a contractor experienced in claim documentation and adjuster relationships.
- Commercial property managers in the Portland area looking for scheduled carpet, tile, and duct cleaning programs.
- Homeowners facing storm or fire damage who need 24/7 emergency response with same-day mobilization.
About this company
Summit Cleaning & Restoration is a family-owned restoration company headquartered on NE Marx Street in Portland. They handle the full arc of disaster recovery: emergency mitigation, mold remediation, and general contracting for the rebuild. Their Google category is water damage restoration, but mold work and fire damage are core services too. They hold Oregon CCB# 153107 and carry IICRC certifications in water mitigation, applied structural drying, and microbial growth remediation.
What stands out is the single-company pipeline. Summit assigns a dedicated project manager who stays with you from the emergency call through post-construction cleanup. They run their own mitigation crews and their own rebuild crews, which means fewer handoffs. They also maintain relationships with insurance adjusters and handle claim documentation directly. Their website mentions hydroxyl generation for odor removal, antimicrobial treatments, and air scrubber use during mold work. They offer financing through Acorn Finance for out-of-pocket costs.
The company started in Stayton, a small town outside Salem, in 1978 and has expanded across Oregon with service location pages for cities from Bend to Medford. They are an ORLA-endorsed service provider and maintain a BBB A+ rating. On the commercial side, they run carpet, tile, and duct cleaning programs with dedicated account managers for multi-property portfolios.
Their 4.9-star Google rating across 113 reviews is unusually high for a restoration company. Most of the volume comes from 2025 and 2026, suggesting recent growth. A notable share of positive reviews come from insurance agents and trade partners, not just end customers, which signals industry trust.
Services
Service area
Summit is headquartered in Portland, Oregon on NE Marx Street. They originated in Stayton, outside Salem. Their website lists dedicated service pages for Beaverton, Bend, Corvallis, Eugene, Gresham, Hillsboro, Junction City, Lake Oswego, Medford, Portland, Redmond, and Salem. That covers most of western and central Oregon, roughly a 250-mile spread. Confirm crew availability and response times for locations outside the Portland metro area.
Review consensus
Elaine Hart appears in more reviews than any other employee, praised repeatedly by insurance agents and homeowners for responsiveness and clear communication. Collin Jeppe gets called out by name for navigating insurance claims and managing complex rebuilds. Ryan Earls draws praise as a restoration coordinator who kept timelines and communicated well, including on a project with 6 burst pipes. Jordan is recognized as an effective mitigation team lead. Jacob Clugston is named in both mitigation and restoration contexts. Mike Dolan earned specific praise for reconstruction project management. Multiple reviewers highlight Summit's communication as their strongest trait, with several noting it is better than other companies they have worked with.
1 found across 113 total reviews at 4.9★. 1 found across 113 total reviews at 4.9 stars. A homeowner with a broken water pipe reported Summit completed the mitigation phase but did not return to finish the drywall restoration, creating difficulties with both the insurance company and the contractor. The owner responded that Summit completed mitigation promptly but chose not to proceed with repairs due to unspecified circumstances. The owner did not explain why or offer to connect the customer with an alternative. This is a one-off complaint with no similar pattern in the review history.
A significant cluster of 5-star reviews from June 2025 come from insurance agents, plumbing company schedulers, tree service operators, masonry contractors, and other trade partners. These reviewers praise Elaine Hart's relationship-building and Summit's communication. While genuine, they reflect B2B reputation rather than direct restoration experiences. The owner responded to the single negative review with a personalized, detailed reply that acknowledged the situation and provided context, though it did not fully explain why the repair was declined.
Elaine Hart (account manager/sales representative — consistently positive across 15+ reviews). Collin Jeppe (restoration project manager — positive). Ryan Earls (restoration coordinator/project manager — positive). Jordan (mitigation team lead — positive). Jacob Clugston (mitigation/restoration technician — positive). Mike Dolan (reconstruction project manager — positive). Jon Trendell (marketing/team member — positive). Jose Palestino (technician — positive). Jason/Jayson (technician — positive). Emily (project manager — positive). Tyler (administration — positive). Justin (restoration team — positive). Jeremy (restoration team — positive). Dallas (restoration team — positive). Terri (team member — positive). Wade (team member — positive). Kelsey Church (project management assistant — positive). Ben Mears (accounts receivable — positive). Erwin (on-site technician — positive). Cameron (on-site technician — positive). Igor (cleaning technician — positive). Rudy (team member — positive).
Summit's strength is keeping one team on your project from emergency call through final paint. Ask for a named project manager upfront and confirm in writing that they will handle both mitigation and reconstruction before you sign. If you want an independent mold assessment before remediation begins, arrange that separately.
Keep in mind
- Summit does both mold testing and mold remediation. That means the company identifying the problem is the same one selling you the fix. Consider getting an independent mold inspection before committing to their remediation scope.
- Many of their 5-star Google reviews come from insurance agents, trade partners, and subcontractors rather than direct customers. These reflect business relationships, not personal restoration experiences.
- Their service area pages span Portland to Bend to Medford, covering most of Oregon. Confirm response times and crew availability for locations far from their Portland or Salem base.
- The one recent negative review involved a situation where Summit completed mitigation but then declined to do the repair work, leaving the homeowner to find another contractor mid-project. Ask upfront whether they will commit to both phases before signing.