Provider profile
Oregon Restoration Co.
Provider snapshot
What this listing says
Portland Metro, Bend, and Eugene homeowners dealing with mold tied to water damage who want one company to handle mitigation through full reconstruction under a single project manager.
Best for
- Portland Metro, Bend, or Eugene homeowners with mold growth triggered by water damage who want mitigation and reconstruction handled by one company
- Property owners who need CIRS-specific mold remediation protocols due to health sensitivities
- Homeowners facing insurance-covered water or mold damage who want a company that manages the claims process directly
- Commercial property managers who need a single vendor across water, mold, fire, and reconstruction services
- Crawlspace mold or moisture problems in the Portland Metro area or Central Oregon
About this company
Oregon Restoration is the largest independent restoration company in Oregon, headquartered in Portland with additional offices in Bend and Eugene. Mold mitigation is one of several services they handle in-house alongside water damage restoration, fire and smoke cleanup, asbestos abatement, emergency plumbing, crawlspace encapsulation, and full reconstruction. They assign a dedicated project manager to each job and handle the insurance claims process directly.
What stands out is the breadth of work they keep under one roof. They do mold mitigation with containment and HEPA filtration, then move into reconstruction without handing you off to another contractor. They also offer CIRS-specific protocols for people with mold sensitivities, which is uncommon in the Portland market. The website mentions a sister company, Archer Asbestos, for abatement work.
Founded in 2008 by Ryan, the company now has over 120 employees. They landed on the 2025 Inc. 5000 list and have been named one of Oregon's 100 Best Companies to Work For eight years running. They hold an IICRC firm certification and carry Oregon CCB #179710 and Washington CCB #OREGONRC879Q5.
4.9 stars across 478 Google reviews is exceptionally high for a restoration company handling this volume of projects. Most of those reviews cite specific project managers by name, which suggests the company's PM-driven model is working. Only 2 one-star reviews appeared in the last 18 months.
Services
Service area
Headquartered in Portland, Oregon with offices in Bend (Central Oregon) and Eugene. They serve the Portland Metro area, Central Oregon, and the Eugene region. Oregon CCB #179710 and Washington CCB #OREGONRC879Q5 suggest they also take jobs across the border in SW Washington.
Review consensus
Reviewers consistently name their project managers. Riley Reed appears across multiple reviews for managing kitchen and basement restorations with strong communication. Danny Remillard draws praise for overseeing complex water damage mitigation with daily updates. David Nevill is frequently cited for accurate mold assessments, with one reviewer noting he found what two other companies missed. Gunnar gets repeated mentions for attic and crawlspace inspections, including one case where he correctly identified a root cause that other inspectors missed. Bailey, Neil, Seth, and Kenny are praised as a team for Central Oregon projects. James Gaiser is noted for tracking down hard-to-find plumbing leaks and attic moisture. Several reviewers highlight the insurance claims handling as a major stress reducer. The company assigns dedicated project managers who provide daily updates, and this PM model is the single most common thread across positive reviews.
2 found across 478 total reviews at 4.9★. Karen Lembke described an 18-month project marked by disorganization, slow pace, and disputes over billing. The owner, Ryan, responded in detail, stating all work was documented and billed accurately, and attributed delays to scope and approval issues on the customer's side. The disagreement over billing and timeline responsibility remains unresolved. J. Cloud left a one-line review calling the company horrible. The owner responded that the name does not appear in their customer database and invited contact, raising the possibility this was not an actual customer. J. Cloud is a Local Guide with 25 reviews, which lends some credibility to the account, but the review provides zero specifics.
The owner responds to every negative review personally and in detail. Ryan's response to the Karen Lembke review was several paragraphs long, addressed specific billing and scope claims, and mentioned financial concessions the company made. This is not template deflection. The company clearly takes its reputation seriously and engages with complaint specifics. The one recurring theme across both negative and some positive reviews is timeline length on complex reconstruction jobs, which appears structural to the type of work rather than a quality issue.
Riley Reed (project manager — praised repeatedly for communication and kitchen/basement restorations). Danny Remillard (project manager — praised for daily updates on water damage mitigation). David Nevill (inspector/assessor — praised repeatedly for accurate mold diagnosis). Gunnar (inspector/project manager — praised for attic and crawlspace assessments). James Gaiser (project manager — praised for tracking difficult leaks). Bailey (technician, Central Oregon — praised). Neil (technician, Central Oregon — praised). Seth (technician, Central Oregon — praised). Kenny (technician, Central Oregon — praised for communication). Eli (team lead — praised for water damage work). Mickey (project manager — praised for going above and beyond). Sebastian (technician — praised for leak repair). Jake Sabin (project manager — praised). Jordan Kaufman-Cruz (team member — praised). Kaniela Medeiros (team member — praised). Carolina (account manager — praised by property management client). Danielle Sughrue (estimator — praised). David Brinkly (technician — praised for resolving issues on callback). Kaily (office staff — praised for fielding calls and providing reassurance). Robert Stone (project manager — praised for kitchen restoration). Kolton (project manager — praised). Matt (estimator — praised). James T (technician — praised). Jake W (technician — praised). Logan (technician — praised for demolition work). Tim (technician — praised for demolition work). Nick (technician — praised). Shelby (technician — praised for fire damage cleanup). David B. (technician — praised for fire damage cleanup). Bobby (technician — praised). Chris (technician — praised). David S. (team member — praised for transparency about mistakes). Jesse (cleanup lead — praised). Caleb (technician — praised). Reilly (team member — praised). Ben (technician — praised). Alicia (team member — praised). Jose Severus (technician — praised). Jacob (technician — praised). Trevor (technician — praised). Mike Hotchkiss (sales representative — praised by insurance agent). Luis (technician — praised). Sev (technician — praised). James (project manager — praised by multiple reviewers for mold remediation and crawlspace work). Ryan (founder — responded to negative reviews personally).
Ask for Riley Reed, Danny Remillard, or David Nevill by name if your project involves mold tied to water damage. The company's project manager model means your experience hinges on who you get assigned, and these three have the strongest track records in reviews. Expect longer timelines on complex reconstruction jobs and get milestone dates in writing before work begins.
Keep in mind
- Complex reconstruction projects can stretch well beyond initial timelines. One reviewer reported an 18-month process. Multiple positive reviewers also mention projects taking longer than expected, though they rated the experience highly overall.
- Oregon Restoration handles mitigation and reconstruction but relies on independent testing companies or referrals like mold dogs for initial assessments. You will need to arrange your own pre- and post-remediation testing.
- They serve Portland Metro, Bend, Eugene, and surrounding areas. Confirm response times and crew availability for locations outside the Portland core, especially Central Oregon.
- Financing options are available, but the website does not detail terms. Ask about rates and eligibility before committing.
- As a large company with 120+ employees and three offices, your experience will depend heavily on which project manager and crew you get assigned.