Provider profile
Charis Restoration Solutions
Provider snapshot
What this listing says
Portland-area homeowners dealing with water damage that has led to mold, since Charis handles both structural drying and mold remediation under one roof with same-day response from a locally owned team.
Best for
- Portland metro homeowners who need water damage and mold remediation handled by the same local company.
- Homeowners in older Portland neighborhoods like Laurelhurst or Sellwood where rain-related moisture and mold are common in aging structures.
- Situations where water damage has affected personal belongings and you need content pack-out alongside structural work.
- Homeowners who want help navigating insurance claims during restoration.
About this company
Charis Restoration Solutions is a locally owned restoration company based in Portland, Oregon, focused primarily on water damage with mold remediation as a secondary service. Their Google category is water damage restoration, and that is clearly where most of their work lives. Mold remediation fits into their workflow as a follow-on service when water damage leads to mold growth.
Their mold remediation page describes a four-step process: assessment, containment with HEPA air scrubbers, removal and cleaning, then drying and prevention. They mention antimicrobial treatments and containment barriers. They also offer structural drying using industrial dehumidifiers, air movers, and moisture meters, plus content pack-out and restoration for belongings affected by water damage. Nothing on the site points to unusual equipment or methods beyond standard restoration industry practices.
The company leans hard into its Portland identity, referencing specific neighborhoods like Ladd's Addition, Laurelhurst, Sellwood, and the Pearl District across its pages. They serve the broader metro area including Beaverton, Gresham, Hillsboro, Lake Oswego, Tigard, and Vancouver, WA. No founding year or owner name appears on the site.
With a 4.9-star rating across 32 Google reviews, the numbers look strong. Worth noting: the majority of those reviews contain no text, and many come from accounts with zero or one other review. The few detailed reviews mention craftsmanship, prompt service, and good customer service from Melissa.
Services
Service area
Based in Portland, Oregon. Serves the Portland metro area including Beaverton, Gresham, Hillsboro, Lake Oswego, Tigard, and Vancouver, WA. The service area spans both sides of the Columbia River, covering the core metro but extending into suburbs that could mean variable response times.
Review consensus
The few detailed reviews highlight craftsmanship and attention to detail (Kennald Kaspurcus), prompt service (Michael Anthony Salgado, a Local Guide with 24 reviews), and Melissa's customer service (David). Several short reviews use words like "amazing" and "awesome" but without specifics.
1 found across 32 total reviews at 4.9★. The only recent negative is a 3-star review from Jesus Sanchez with no text and no owner response. The reviewer has a single-review account and no likes on the review. Without any description of what went wrong, there is nothing actionable to draw from it.
The review profile has an unusual shape: 31 of 32 reviews are 5 stars, but the vast majority contain no text. Many reviewers have zero or one other Google review. This pattern is consistent with a new or small company where friends, family, and associates leave ratings alongside genuine customers. It does not mean the reviews are fake, but it means the signal-to-noise ratio is low. The owner did not respond to the sole 3-star review.
Melissa (customer service — positive, praised by David for excellent customer service).
The review volume is small and mostly textless, so there is not much to go on beyond the high star count. Ask for references from recent mold remediation jobs specifically, since most reviewers do not describe what service they received. If you work with them, Melissa is the name that comes up for customer service.
Keep in mind
- Charis does both mold testing and mold remediation. That means the same company telling you there is a problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation work.
- Most of their 32 Google reviews have no text, and many come from accounts with zero or one other review. The high rating is real, but the review depth is thin.
- Their website does not mention any specific certifications, years of experience, or owner background. Ask about their training and credentials before booking.
- They claim to serve a wide area from Portland to Vancouver, WA, Hillsboro, and beyond. Confirm response times for locations farther from Portland proper.