Provider profile
PuroClean Restoration Services
Provider snapshot
What this listing says
Portland metro homeowners dealing with water damage that has led to mold growth, especially if you want a single crew to handle both the water mitigation and mold remediation under one scope.
Best for
- Hillsboro, Beaverton, and wider Portland metro homeowners who need mold remediation tied to an existing water damage event.
- Property owners with hardwood floors affected by water damage who want specialty drying before mold sets in.
- Insurance-referred jobs where you want a restoration company experienced in working directly with adjusters and carriers.
- Commercial properties needing after-hours emergency response, including sewage backup and biohazard situations.
About this company
PuroClean Restoration Services is a PuroClean franchise in Hillsboro, Oregon, owned by Ben Doebler. Ben moved from Tennessee to Oregon with his family and grew the operation from a one-person garage setup to a team of over 30 employees working out of three facilities across the Portland metro area. The company handles water damage, fire and smoke restoration, mold remediation, and biohazard cleanup for both residential and commercial properties.
On the equipment side, they use thermal imaging cameras and moisture meters to map hidden moisture, commercial-grade air movers and dehumidifiers for drying, and a specialty desiccant dehumidification and panel system designed specifically for hardwood floor drying. Their mold page describes containment, source identification, and remediation as distinct steps. The website mentions a newer cleaning machine for fabric and content restoration that multiple reviewers have confirmed saved items they expected to lose.
Ben holds IICRC designations in water, fire, mold, and applied structural drying, including Master Water Restorer status. The company has won the PuroClean President's Award four consecutive years. All employees are background-checked. The company is a member of the local BBB and participates in Portland community events including The Portland Marathon and The Oregon Food Bank.
With a 4.5-star rating across 60 Google reviews, PuroClean sits slightly below the range where a rating alone signals standout quality. The positives are strong and specific, but a handful of billing complaints keep the average from climbing higher.
Services
Service area
Headquartered in Hillsboro, Oregon with three facilities across the Portland metro area. They list over 20 service cities including Portland, Beaverton, Tigard, Lake Oswego, Oregon City, Forest Grove, Cornelius, Sherwood, Tualatin, West Linn, Wilsonville, Newberg, McMinnville, Troutdale, Clackamas, Canby, Woodburn, Saint Helens, and Scappoose. That range stretches roughly 80 miles north to south, so response times at the edges are worth confirming.
Review consensus
Jared Knapp is the most frequently named employee across years of reviews. Multiple reviewers describe him as organized, communicative, and empathetic during fire and water losses. Brian (appears in reviews going back to 2019) draws similar praise for calm, confident initial assessments and strong follow-through. Hunter earned a standout review from a wheelchair-bound homeowner for being respectful and accommodating. Jesus and Andres were praised for showing up on time and doing quality work. Across nearly all positive reviews, proactive communication is the dominant theme: reviewers note that PuroClean staff reached out with updates before being asked.
3 found across 60 total reviews at 4.5★. All three recent negatives center on money. One reviewer (27 reviews, Local Guide) alleges the company removed belongings and demolished parts of the house for what they describe as a small kitchen water leak, then quoted $70,000. The owner response says they attempted to contact the family multiple times without a response. A second reviewer (first-ever review, 1 like) describes being pressured into decisions during an emergency and charged over $1,000 for a service call and asbestos test after declining full remediation. The owner explains asbestos testing is state-mandated for homes of certain ages and that pricing follows insurance industry standards. A third complaint came from a neighbor whose family was kept awake by overnight drying fans. The owner notes the equipment runs at 58-72 dB, comparable to a refrigerator, and is necessary to prevent further damage.
Two of three complaints follow the same arc: an emergency call leads to rapid scope expansion and a bill the customer did not expect. This is common in insurance-driven restoration work where the company scopes to industry standards rather than to the homeowner's comfort level. The owner responses are detailed and personalized rather than templated, which suggests active reputation management. But the responses lean on insurance-industry pricing justifications rather than addressing the core friction: homeowners feeling surprised by costs they did not agree to upfront.
Jared Knapp (project manager/contents specialist — consistently positive across many reviews). Brian (field lead/estimator — positive, praised for calm and confident assessments). Hunter (technician — positive, praised for respectfulness and accommodating a disabled homeowner). Vee (crew member — positive, mentioned in multiple reviews). Mason (technician — positive). Jesus (technician — positive). Andres (technician — positive). Tommy (technician — positive). Deji (technician — positive). Edvin (technician — positive). Nick (technician — positive). Marc Perez (technician — positive). Joshua (field staff — positive). Magdilana (initial contact/office — positive). Stephanie (team member — positive). Tyler (technician — positive). Cody (technician — positive). Carter (technician — positive). Michael (technician/crew lead — positive). Robert (technician — positive). Kyle (technician — positive). Bryan (technician — positive). Angela (office manager — positive). Perla (team member — positive). Ben Doebler (owner — positive).
Ask for Jared or Brian if your job involves contents handling or a complex water-to-mold situation. Get a written scope and cost estimate before signing anything, especially if you were referred by your insurance company. The company responds to every negative review with specifics, which is a good sign, but two of three complaints are about feeling blindsided by costs.
Keep in mind
- Two of three recent negative reviews describe sticker shock after the initial visit, with one alleging a $1,000+ charge for a service call and asbestos test, and another citing a $70,000 estimate. The owner responses explain insurance-standard pricing and state-mandated asbestos testing, but get written quotes before any work begins.
- This is a PuroClean franchise, which means standardized processes and national brand support but also corporate pricing structures that may run higher than independent operators.
- Their service area claim covers 20+ cities from Saint Helens to Woodburn, spanning roughly 80 miles. If you are at the edges of that range, confirm response time before committing.
- The company does remediation but does not do mold testing or inspection. You will need a separate testing company, which actually avoids the conflict-of-interest problem of one company testing and remediating.