Provider profile
O So Kleen Cleaning & Restoration
Provider snapshot
What this listing says
Hermiston, Tri-Cities, and Pendleton homeowners who need water damage and mold work handled by the same crew from extraction through flooring and trim replacement.
Best for
- Homeowners in Hermiston, Pendleton, or the Tri-Cities dealing with water damage that needs extraction, drying, and rebuild handled by one company.
- Property managers with recurring water mitigation needs — multiple reviewers describe using O So Kleen for repeat flood calls across rental units.
- Buyers who want a single contractor to take a mold or water job from testing through reconstruction without hiring separate trades.
- Rural Eastern Oregon properties in towns like Condon, Irrigon, or Boardman where few restoration companies will make the drive.
About this company
O So Kleen is a family-owned restoration and cleaning company based in Hermiston, Oregon, serving Eastern Oregon and the Tri-Cities region of Washington. Dave and Dorothy Smith own the business. LaCosta Noland runs day-to-day operations as general manager, and Forrest McBride manages field operations. They handle everything from the initial water extraction through reconstruction — flooring, paint, trim, and remodel — so you deal with one company instead of coordinating subcontractors.
Their mold remediation page describes containment, HEPA filtration, air scrubbers, dehumidification, and antimicrobial treatment. They also do duct cleaning, carpet cleaning, fire and smoke damage, bio-hazard cleanup, and wind/storm damage. The reconstruction and remodel arm means they can tear out damaged material and rebuild it in-house. They hold contractor licenses in Oregon (OR-191200), Washington (WA-OSOKLSK901ON), and Idaho (ID-RCE-51676), and display IICRC and EPA Lead-Safe firm badges on their site.
The company claims 18-plus years in the industry and over 5,000 completed jobs. Reviews confirm they travel as far as Condon (80 miles from Hermiston), Irrigon, and Richland for restoration work. They offer financing through Acorn Finance and say they coordinate directly with insurance carriers.
4.7 stars across 61 Google reviews is strong for a small-market restoration company. Nearly every review names a specific crew member, which suggests the same people show up repeatedly rather than rotating anonymous subcontractors.
Services
Service area
Headquartered in Hermiston, Oregon. Serves Eastern Oregon cities including Pendleton, Umatilla, Boardman, Stanfield, Echo, Heppner, Condon, Irrigon, Milton-Freewater, and Pilot Rock. Also serves the Tri-Cities area of Washington — Kennewick, Pasco, Richland, and West Richland — plus Walla Walla and Benton City. Holds contractor licenses in Oregon, Washington, and Idaho. The service area list spans roughly 28 cities across three states, so confirm response times for locations far from Hermiston.
Review consensus
Juan and Jose are the most frequently named crew members, praised across at least five reviews for flooring installation, trim work, and general water damage restoration. Reviewers describe them as polite, communicative, and meticulous. TJ (Timothy) appears in at least seven reviews for carpet and duct cleaning — multiple reviewers specifically say they want TJ back for their next cleaning. Forrest McBride shows up by name in five reviews for project management on restoration and remodel jobs, with reviewers praising his communication and follow-through. Michael draws praise in six reviews for carpet cleaning, duct work, and remodel finishing. Phil Sexton and Philip are named in three reviews for water damage assessment and being thorough in explaining the process. Several reviewers mention quick emergency response and the crew showing up the same day.
1 found across 61 total reviews at 4.7★. (1 found across 61 total reviews at 4.7 stars) A reviewer in August 2025 reported contacting O So Kleen three times with questions about carpet and upholstery cleaning and never receiving a callback. The reviewer said a woman took their information each time and promised someone would follow up. Owner Dave Smith responded the next day, stating they could not locate the caller in their records and offering a direct phone number and email. The disagreement about whether contact was made cannot be resolved from the review alone, but the complaint points to a gap in how phone inquiries get tracked and returned.
The positive reviews consistently name the same five or six crew members across two-plus years of reviews, suggesting low turnover for a restoration company. This matters because the people reviewers praise are likely the same people who will show up for your job. Dave Smith responded personally to the sole recent negative review within one day, engaging with the specifics rather than posting a template response.
Juan (restoration tech / flooring installer — consistently positive across 5+ reviews). Jose (restoration tech — consistently positive, often paired with Juan). TJ / Timothy (carpet and duct cleaning tech — consistently positive across 7+ reviews). Forrest McBride (operations manager / project manager — consistently positive across 5 reviews). Michael (carpet cleaning / remodel tech — consistently positive across 6 reviews). Phil Sexton / Philip (water damage assessment / restoration — positive across 3 reviews). Daniel (painting / remodel — positive across 2 reviews). Elijah (restoration tech — positive, 1 review). Joni (scheduling / office — positive, 1 review). Ann (phone / office — positive, 1 review). John (emergency response tech — positive, 1 review). Hosea (flooring installer — positive, 1 review).
O So Kleen has a strong track record for water damage and cleaning work in the Hermiston–Tri-Cities corridor, with a notably stable crew that reviewers request by name. Ask for Juan and Jose for flooring and restoration work, or TJ for carpet and duct cleaning. If your first call does not get returned within 24 hours, call back directly and ask for the office manager — the one negative review suggests phone messages can fall through the cracks.
Keep in mind
- O So Kleen does both mold testing and mold remediation. That creates a financial conflict of interest — the company deciding you have a mold problem is the same one billing you to fix it. Consider getting an independent test before committing to remediation.
- One recent reviewer reported calling three times over several weeks and never receiving a callback. The owner said they could not find the caller in their records, but the pattern of missed follow-up is worth noting if your first call goes unreturned.
- Their service area spans nearly 30 cities across three states. Confirm response times and availability for your specific location before assuming 24/7 coverage applies everywhere they list.
- Most reviews reference water damage, carpet cleaning, or duct work rather than mold remediation specifically. Only one review explicitly mentions a mold job. Ask about mold-specific crew experience and volume.