Provider profile
Palm Restore
Provider snapshot
What this listing says
Rogue Valley and Southern Oregon Coast homeowners dealing with mold discovered after water damage, where Palm Restore can handle both the water mitigation and mold remediation under one roof.
Best for
- Rogue Valley, Southern Oregon Coast, or Northern California homeowners who need mold remediation tied to an active or recent water loss.
- Insurance-claim situations where you want a single contractor to handle water extraction, drying, mold removal, reconstruction, and contents cleaning without subcontracting.
- Homeowners in Brookings, Gold Beach, or Crescent City who need a local restoration option with a coast office and staff based in the area.
- Commercial properties like hotels or multi-unit buildings that need fast-response mold and water damage work with direct insurance billing.
About this company
Palm Restore is a full-service restoration company headquartered in Grants Pass, Oregon, serving the Rogue Valley, the Southern Oregon Coast, and Northern California. Mold remediation is one piece of a larger operation that centers on water and fire damage restoration. They handle mold inspection, testing, and remediation in-house, following IICRC S520 standards.
Their mold process uses containment systems, HEPA filtration (specifically HEPA500 machines), negative air chambers, air scrubbers, and antimicrobial treatments. They also offer ultrasonic cleaning for contents damaged by mold, and they store cleaned belongings in their warehouse until repairs finish. The nine-step process they describe on their site runs from initial inspection through remediation, cleaning, reconstruction, and pack-back of belongings.
Palm Restore started as Palm Cleaning on the Southern Oregon Coast and expanded into disaster restoration in 2013. Owner Andrew Myer grew the business through acquisitions of Golden State Construction in Del Norte County, California and A1-Commercial Cleaning in Grants Pass in 2018. The company holds Oregon CCB license 198719, California CSLB license 1051955, and IICRC certification 202415. They now have offices in both Grants Pass and Brookings, with Caleb Otero as Vice President.
4.8 stars across 51 Google reviews is strong for a restoration company in a rural market. Only 2 of those 51 reviews are one-star, and both received owner responses. The volume of named-staff praise across different projects and cities suggests consistent crew quality rather than a single standout employee carrying the reputation.
Services
Service area
Headquartered in Grants Pass, Oregon with a second office in Brookings, Oregon. Covers the Rogue Valley (Medford, Grants Pass, Ashland, Central Point, Eagle Point), Southern Oregon Coast (Brookings, Gold Beach, Roseburg), and Northern California (Crescent City, Weed, Yreka). Recently expanded to Central Oregon including Bend and Redmond. The full footprint spans several hundred miles of mountainous terrain.
Review consensus
Caleb Otero draws the most mentions across reviews, praised for fast response (at one home within 10 minutes of a callback), clear communication, and fair pricing. Andrew Myer gets named repeatedly for hands-on involvement, including personally responding to storm emergencies and managing crawl-space flooding. Stephen Ethridge earned praise from a 45-year construction veteran for running a large coastal job on time. Dan is named for quality rebuild work, including a full kitchen reconstruction. Multiple reviewers note same-day or next-day arrival. Several mention the team going out of its way to reduce costs, particularly for clients on fixed incomes.
2 found across 51 total reviews at 4.8★. One reviewer hired Palm for a water-damaged bathroom floor. The crew tore out the floor, then did not show up for two weeks. When an outside contractor checked the work, the new floor was particle board without adequate bracing, and rotten wood had not been removed. The reviewer also flagged line-item overcharges: $81 for 8 feet of carpet protection paper, a $4,000 shower they sourced elsewhere for $2,000, and a $950 vanity available for $450. The owner responded at length but did not dispute the specific pricing or quality claims, instead offering general language about delays and transparency. The second one-star review is a driving complaint from someone who was cut off on the freeway by a Palm vehicle. It has no bearing on their restoration work.
The owner responds to 100% of negative reviews, but the responses lean toward template language rather than engaging with specifics. The one substantive complaint about floor quality and overcharging received a response that acknowledged frustration without addressing the actual claims about particle board, rotten wood, or inflated pricing. Worth noting: the complaining reviewer has only 1 review on their account, while the vast majority of positive reviewers also have low review counts, so that alone is not a credibility differentiator.
Andrew Myer (owner/president -- consistently positive, praised for personal involvement and fast response). Caleb Otero (VP/project manager -- consistently positive, most-named employee, praised for communication, speed, and fair pricing). Dan (crew lead -- positive, praised for quality rebuild work on a kitchen). Stephen Ethridge (branch manager, coast -- positive, praised for professionalism and on-time large job completion). Austin Simons (mitigation manager -- positive, named for helpfulness during a stressful situation). Donald (carpenter -- positive, praised for flooring work). Mark Saunders (business development -- positive, praised for going beyond his role to find subcontractors). Nathan (technician -- positive, praised for same-day response). Jordan Benoit (project estimator -- positive, praised for immediate response and coordinating repair crews). Renee (staff -- positive, named alongside Austin and Caleb for helpfulness). Jessica, Joey, Tony (crew members -- positive, named for restoration work in Brookings).
Palm Restore has a strong track record across 51 reviews, with nearly every named employee drawing praise. The one substantive complaint about floor quality and overcharging is a single data point against dozens of satisfied customers, but it flags real concerns about material choices and pricing transparency. Ask for itemized estimates with brand names and unit costs before work begins. Request Caleb or Andrew as your point of contact -- they have the strongest reviewer track records.
Keep in mind
- Palm Restore does both mold testing and mold remediation. That creates a conflict of interest: the company identifying the mold problem also profits from fixing it. Ask whether they will accept a third-party inspection report or consider getting an independent test first.
- One reviewer reported the crew tore out a bathroom floor and did not return for two weeks, then used particle board instead of plywood and left rotten wood in place. The owner responded but did not address the specific quality claims.
- Their service area stretches from Bend/Redmond in Central Oregon to Crescent City in Northern California. That covers hundreds of miles. If you are on the edges of that range, confirm realistic response times before signing anything.
- Mold is a secondary service here. Water and fire restoration is their primary business. If you need a mold-only job with no underlying water loss, ask how they prioritize standalone mold projects against emergency water calls.