Provider profile
PuroClean of Eugene
Provider snapshot
What this listing says
Eugene-area homeowners dealing with water damage or mold after pipe bursts or roof leaks, especially those who want the franchise owner personally managing their project.
Best for
- Eugene, Springfield, or Creswell homeowners needing mold remediation after water damage from leaks or storms.
- Property owners who want the franchise owner personally involved in their project from estimate through completion.
About this company
PuroClean of Eugene is a PuroClean franchise in Eugene, Oregon, owned by Nkomo "Mo" Brooks. The company handles water damage mitigation, mold remediation, fire and smoke damage restoration, and biohazard cleanup for both residential and commercial properties. Their primary identity is restoration — mold work is one piece of a broader damage-recovery operation.
The website describes a wood floor drying panel system and mentions thermal imaging, moisture meters, dehumidifiers, and high-velocity air blowers as standard equipment. They hold IICRC certification and EPA Lead-Safe certification, and they are a member of the Eugene Chamber of Commerce. Nothing here is unusual for a restoration franchise, but the Lead-Safe certification matters if your property was built before 1978.
Mo Brooks is the owner and is personally involved in estimates and on-site work. Multiple reviewers describe him showing up in person, adjusting pricing for budget-constrained customers, and providing honest assessments — including telling one homeowner that a crawl space cleanout was unnecessary.
Services
Service area
PuroClean of Eugene is based at 1010 Tyinn St, Suite #26, Eugene, OR 97402. The company lists Eugene, Springfield, and Creswell as their service area. One reviewer located two hours from their base noted a longer timeline, so confirm scheduling for locations outside the immediate Eugene area.
Review consensus
Mo Brooks draws praise in the majority of reviews for showing up personally, explaining each step of the process, and giving honest opinions — one reviewer (Hailey Carr, 28 reviews, Local Guide) noted Mo told her a crawl space cleanout was not needed, saving her money. Kyle and James are named repeatedly for quality field work. Multiple reviewers mention the team working around family schedules and tight budgets. Several mold-specific reviews describe the team removing mold from attics, basements, bathrooms, and under flooring.
0 found across 26 total reviews at 5.0★. No 1-star reviews exist across 26 total reviews at 5.0 stars. The single non-5-star review is a 4-star from Doug Waldon, who noted PuroClean responded quickly to a water leak emergency but the job took about five days, partly because his property was two hours from their base. He said he would use them again.
The owner's direct involvement in nearly every job — from estimates to on-site work — is the dominant pattern. This is common with newer or smaller franchise operations and tends to correlate with high satisfaction. The risk is scalability: if volume grows, Mo cannot personally manage every project, and quality may shift to depend on crew members like Kyle and James.
Mo Brooks (owner — praised across most reviews for honesty, personal involvement, and willingness to work within budgets). Kyle (field technician — praised for mold remediation work in attics and basements). James (field technician — praised for mold work and responsiveness). Alvin (field technician — praised for basement cleaning work).
Ask for Mo to be involved in your estimate and project oversight. With a 5.0 rating and zero negatives, the track record is clean but the review count is low. If your property is far from Eugene, clarify the expected timeline upfront — distance added days to at least one job.
Keep in mind
- This is a PuroClean franchise, meaning corporate standards apply but local execution depends on the individual owner and crew.
- With 26 total Google reviews, the sample is too small to draw firm conclusions about consistency over time.
- One reviewer noted the job took about five days for a property two hours from their base — expect longer timelines for locations far from Eugene.