Provider profile
Eagle LLC
Provider snapshot
What this listing says
Portland metro and Central Oregon homeowners dealing with water damage, fire, or mold who want an owner-operated crew with two regional offices and a track record of same-day emergency response.
Best for
- Portland metro homeowners facing water damage from pipe failures, appliance leaks, or storm events who need same-day emergency dryout and demolition.
- Central Oregon residents in the Bend and Redmond area who want a restoration company with a local office rather than one driving from Portland.
- Insurance-claim jobs where you want a company that will photograph damage for your adjuster, explain the claims process, and stay in contact with your insurance company directly.
- Property owners who need mold remediation following a water event, paired with demolition and asbestos sampling under one contractor.
- Commercial properties like dental offices or rental units needing fast turnaround to minimize business interruption.
About this company
Eagle Restoration is a locally owned disaster restoration company based in Clackamas, Oregon, with a second office in Central Oregon. They cover the Portland metro area and the Bend/Redmond region. Their primary work is water damage mitigation, but they also handle fire and smoke damage, mold remediation, sewage cleanup, storm damage, demolition, and asbestos sampling. They serve both residential and commercial properties.
What stands out is the two-office structure. The Portland metro office and the Central Oregon office share crews when workload demands it. One reviewer in Central Oregon noted that the Portland crew came over to keep a project on track. They staff IICRC-trained water technicians and list specific team members on their website with named roles, which is unusual for a company this size. Their FAQ page states explicitly that they do not perform mold testing because they consider it a conflict of interest for a remediation company. They recommend third-party air quality testers instead.
Andy Sherman founded and co-owns the company with Kari Sherman and Paul Thompson. Andy is personally named in more reviews than any other staff member, consistently described as responsive, present during insurance adjuster visits, and willing to take early-morning calls. Paul handles operations. The company holds Oregon CCB license 223734 and Washington license EAGLER823Q7.
A 5.0-star rating across 84 Google reviews is exceptional. That is a perfect score at meaningful volume. Reviewers span from 2019 through mid-2026, and the praise is consistent across that timeline. The single negative review involves billing, not workmanship.
Services
Service area
Headquartered in Clackamas, Oregon, with a second office in Central Oregon serving the Bend and Redmond area. The Portland metro office covers the greater Portland area. Reviewers confirm service in both regions. One reviewer noted the Portland crew traveled to Central Oregon to keep a project on schedule. The company lists Washington state license EAGLER823Q7, suggesting they also take work across the border.
Review consensus
Andy Sherman is the most frequently named person across the review set. Customers describe him returning calls at 4:30 AM, showing up during adjuster visits, and explaining the insurance process in detail. Nick Kateley draws praise as a production supervisor who gives honest assessments. In one case, he inspected a site and told the homeowner they did not need restoration work, declining a potential job. Kyle Layman is praised repeatedly for being on time, communicating proactively, and calling ahead even for 10-minute delays. Dmitri Duerr appears in multiple reviews for crawlspace work, dryout jobs, and insurance-to-rebuild coordination. Michael Hackett gets credit for same-day fire damage response. Trenton Langford and Dylan Ingram are praised for water damage cleanup. Multiple reviewers highlight that the crew cleans up after each visit, vacuuming stairs and taping off rooms. Several commercial customers, including a dental practice, praise the fast turnaround.
1 found across 84 total reviews at 5.0★. The single negative review comes from Melissa Follas, a Local Guide with 18 reviews, posted August 2025. She chose Eagle after seeing the five-star reviews and getting a quick response. She paid out of pocket rather than through insurance and found discrepancies when reviewing the estimates and invoices. She was billed for three service days when work only took two, and was charged for an estimate when the website says estimates are free. She recommends a competitor instead. The owner did not respond to this review.
The billing complaint stands alone as the only negative in 84 reviews, and it specifically involves an out-of-pocket customer rather than an insurance-covered job. Nearly every other reviewer went through insurance, where billing disputes are handled between the company and the carrier. This raises a question about whether the company's billing process is optimized for insurance work and less transparent for cash-pay customers. The absence of an owner response to this review is notable given the company's otherwise strong communication reputation. No other reviewer mentions pricing concerns.
Andy Sherman (owner — praised repeatedly for responsiveness, early-morning availability, presence during insurance adjuster visits, and explaining the claims process). Paul Thompson (owner/COO — praised for helpfulness, coordination, and getting insurance on board). Kari Sherman (owner/CHRO — listed on website, not mentioned in reviews). Nick Kateley (production supervisor — praised for honest assessments, solid advice, declining unnecessary work, and communication). Kyle Layman (production supervisor/water technician — praised for punctuality, proactive communication, and attitude). Dmitri/Dimitri Duerr (water technician — praised for crawlspace work, communication, work ethic, and insurance coordination). Michael Hackett (estimator — praised for same-day fire response and attention to detail). Trenton Langford (water technician — praised for skill and efficiency). Dylan Ingram (water technician — praised for cleanup and going above and beyond). Erik/Eric (technician — praised alongside Kyle for water damage work). Austin Hensey (water technician — praised for politeness and respectful communication). Gage Nichols (water technician — praised alongside Dimitri). Cole (technician — praised for politeness). Amber (phone/scheduling — praised for helpfulness and scheduling). Boris (referred contractor — praised by one reviewer for rebuild work).
Ask for Andy or Paul if you need someone to walk you through the insurance process. For field work, Nick and Kyle are the most consistently praised crew members. If you are paying out of pocket, get the estimate in writing before work starts and confirm how many service days are planned. Request a written scope of work that spells out what is and is not included.
Keep in mind
- The one negative review describes billing problems on an out-of-pocket job. The reviewer says she was charged for three service days when only two occurred, and charged for an estimate despite the website advertising free estimates. The owner did not respond to this review. If you are paying out of pocket rather than through insurance, get a written estimate and confirm the daily rate before work begins.
- Their mold remediation page is thin on specifics. The website does not describe what equipment or methods they use for mold removal. The FAQ confirms they do not do mold testing and will refer you to a third-party tester, which is actually a positive sign for avoiding conflicts of interest.
- They claim 24/7 availability and service across both Portland metro and Central Oregon. That is a wide geographic area for one company. Confirm response time for your specific location, especially if you are between the two service areas.
- Most of their reviews describe water damage and fire restoration work. Mold remediation mentions are relatively rare in the review data, so the depth of mold-specific experience is harder to gauge from customer feedback alone.