Provider profile
SERVPRO of Bend
Provider snapshot
What this listing says
Central Oregon homeowners dealing with mold after water damage or ice dams, especially vacation property owners in Sunriver, Sisters, and La Pine who need a team that coordinates directly with insurance.
Best for
- Bend, Redmond, and Sunriver homeowners dealing with mold growth from water damage, ice dams, or crawl space moisture.
- Vacation property owners in Central Oregon who need remote job management with photo updates and insurance coordination.
- Homeowners who want mold remediation and structural rebuild handled by one contractor under a single general contractor license.
- Real estate transactions where attic or crawl space mold needs fast turnaround before closing.
About this company
SERVPRO of Bend is a veteran-owned franchise serving Central Oregon from their base on SE Bridgeford Blvd in Bend. Mold remediation is one piece of their larger restoration operation, which also covers water damage, fire damage, storm damage, and structural reconstruction. They hold a general contractor license (CCB#243501) and operate as an IICRC-firm, meaning they can take a mold job from initial remediation through drywall replacement and rebuild without subcontracting.
On the mold side, their website describes a 7-step process: inspection, containment, air filtration using air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, removal of affected materials like drywall and insulation, cleaning of structural elements and HVAC systems, and reconstruction. They also offer HVAC and air duct cleaning following NADCA standards. Multiple website testimonials describe attic mold removal completed in a single day for real estate closings.
The franchise covers a wide stretch of Central Oregon: Bend, Redmond, Sisters, Sunriver, Madras, La Pine, Prineville, and surrounding areas. A significant portion of their work involves vacation properties in Sunriver and Crescent Lake, where out-of-town owners rely on them to manage jobs remotely. Several reviews describe the team sending photos and updates to owners who were out of state or overseas.
Their 4.4-star rating across 80 Google reviews is solid but not standout. The bulk of reviews praise individual staff members by name, which is unusual volume for a franchise operation and suggests low turnover or at least consistent team leads.
Services
Service area
Headquartered in Bend, Oregon at 90 SE Bridgeford Blvd. Covers Bend, Redmond, Sisters, Sunriver, Madras, La Pine, Prineville, and surrounding Central Oregon communities. Multiple reviews confirm active work in Sunriver, Sisters, Redmond, Prineville, Powell Butte, Terrebonne, Crescent Lake, and Eagle Crest.
Review consensus
Shea Tant draws the most mentions, praised as a supervisor who explains work clearly, keeps owners updated, and handles fire/smoke/soot cleanup with care. Tristin (also spelled Tristan) appears in multiple recent 2026 reviews for crawl space and demolition work, praised for thoroughness and clear explanations. Kaitlyn gets repeated credit for communication throughout projects. Marquis is named alongside Tristin for demolition and crawl space jobs. Amber appears in many reviews as a reliable field worker, often paired with Shea. Alex is praised as a manager who runs a smooth team without resorting to scare tactics. Charlene keeps the office running smoothly. Multiple reviewers note the team sends photos and updates to remote owners, and several describe repeat use of SERVPRO of Bend across multiple incidents.
1 found across 80 total reviews at 4.4★. 1 found across 80 total reviews at 4.4 stars. In October 2025, a reviewer described a reconstruction project that should have taken 2-3 weeks stretching past 2 months, with almost no work done for 1.5 months beyond two brief visits. The reviewer called communication terrible. The owner responded within a day, explaining that reconstruction cannot begin until the insurance company pays a deposit for materials and vendor scheduling. The response engaged with the specifics rather than offering a generic phone number. This is a single-review account with 1 like.
The positive reviews reveal a clear split between two phases of work: mitigation (water extraction, mold removal, demo) and reconstruction (rebuilding walls, floors, finishes). The mitigation phase draws almost universally strong reviews, with named staff praised for speed and communication. The one recent negative targets the reconstruction phase, where insurance deposit delays and vendor coordination slow things down. This mirrors a common franchise pattern where the restoration crew is in-house but reconstruction relies on subcontractors and insurance timelines. The owner responds to the negative review with specific, factual context rather than a template deflection.
Shea Tant (supervisor/cleaning lead — positive, most-mentioned). Tristin/Tristan (field tech — positive, frequent in 2026 reviews). Kaitlyn/Caitlin (project manager — positive, praised for communication). Marquis (field tech — positive, demolition and crawl space). Amber (field tech/cleaning — positive, frequently paired with Shea). Alex (manager — positive, praised for calm leadership). Charlene (office coordinator — positive). Oscar (field tech — positive). Mason (field tech — positive). Gabe (field tech — positive, praised for sensitivity to allergies). Nick/Nicholas Selkirk (field tech — positive, praised for patience with seniors). Ron Pritiskutch (contractor/flooring — positive). Bob (field tech — positive). Ryan (field tech — positive). Brent Irwin (mold remediation — positive, praised for honest scoping). David (field tech — positive). Daniel (field tech — positive). Dreux (field tech — positive). Shyann/Shaynn (field tech — positive). Joaquin Reyes (field tech — positive). Diego (field tech — positive). Levi (restoration — positive). Jon (mold/attic — positive). Shawn (field tech — positive). Cheyenne (field tech — positive). Ernie (field tech — positive). Julie (cleaning — positive). Michael (cleaning — positive). Deb (cleaning — positive). Michelle (cleaning — positive). Brad (field tech — positive). Barb (reconstruction — positive). Brion (field tech — positive). Lupe (field tech — positive).
Ask for Shea or Tristin if your job involves mitigation or mold removal — they draw the most consistent praise. For reconstruction work, get a written timeline with deposit milestones spelled out, since the one complaint centers on long gaps between insurance payment and actual rebuild work. The team has a strong track record managing vacation properties remotely, which matters in Central Oregon.
Keep in mind
- One recent 1-star review describes a reconstruction project that was quoted at 2 weeks but stretched past 2 months with minimal work completed. The owner's response attributed the delay to waiting for an insurance deposit before purchasing materials. Ask for a written timeline and milestone schedule before work starts.
- This is a SERVPRO franchise, which means the brand is national but the team is local. Quality depends on the specific franchise owner and crew, not the brand name.
- Their service area spans at least 8 cities across Central Oregon. Jobs in outlying areas like Madras or Prineville may face scheduling delays compared to Bend proper.
- At 4.4 stars across 80 reviews, the rating is decent but not exceptional. Most negative feedback historically centers on project timelines and communication during the reconstruction phase, not the mitigation phase.