Provider profile
Mountain Air Restoration
Provider snapshot
What this listing says
Central Oregon homeowners in Bend, Redmond, or La Pine dealing with attic or crawlspace mold tied to ventilation failures, especially during real estate transactions where a remediation certificate with transferable warranty matters.
Best for
- Homeowners in Bend, Redmond, Sisters, Prineville, La Pine, or Madras who need mold remediation with ventilation corrections to prevent recurrence
- Buyers or sellers needing a remediation certificate with a transferable lifetime warranty for a real estate transaction
- Property owners with crawlspace moisture problems who want encapsulation with a vapor barrier upgrade
- Commercial property managers handling multi-unit mold or water damage across Central Oregon
- Homeowners who want a non-toxic enzyme-based treatment rather than chemical-heavy remediation
About this company
Mountain Air Restoration is a Bend, Oregon restoration company that treats mold and water damage across Central Oregon's three-county region. They do both testing and remediation in-house, which means the same company that diagnoses your mold problem also profits from fixing it. Founded in 2007, they are veteran-owned and run by Andrew and Krista.
What stands out is their remediation method. They use a non-toxic enzyme-based product rather than bleach or harsh chemicals, followed by antimicrobial primer to seal treated surfaces. They fog the enzyme throughout the structure and seal the home for 48 hours. On crawlspace jobs, they offer a transferable limited lifetime warranty against future growth. They also handle the ventilation corrections that cause most Central Oregon attic mold: rerouting bathroom exhaust fans to dedicated roof vents, installing dome and eave vents, and adding baffles to meet Oregon building code. Their project portfolios show this same attic-ventilation-plus-remediation pattern repeated across dozens of jobs in Bend, Redmond, and Madras.
The company holds IICRC firm certification and is a member of the Bend Chamber of Commerce, CodeBlue Elite, and Lionsbridge Contractor Group. They offer financing and 24/7 emergency dispatch for water damage calls. They also recently added defensible space and home hardening inspections for wildfire preparedness.
At 4.7 stars across 71 Google reviews, the rating is solid. The vast majority of reviews are 5-star, and several come from local realtors and home inspectors who refer clients to them repeatedly.
Services
Service area
Mountain Air Restoration is headquartered in Bend, Oregon at 715 SE Business Way. They serve Deschutes County, Crook County, and Jefferson County, covering Bend, Redmond, Sisters, Prineville, La Pine, Sunriver, Tumalo, and Madras. Their project portfolio shows recent work in all of these cities.
Review consensus
Joaquin gets repeated praise as a field manager who documents thoroughly, explains the scope of work in detail, and provides photo documentation to insurance adjusters. Jeremy draws consistent mentions for honest evaluations, including telling customers they do not need work done. Multiple reviewers specifically note that Jeremy told them their crawlspace was fine and did not try to sell unnecessary services. Jordan is praised for water damage response, with three reviewers in November 2025 calling out his communication and professionalism. Lindsay handles office coordination and scheduling, and reviewers note quick call-backs and clear communication. Andrew, the owner, gets credit for hands-on involvement and knowledgeable diagnoses. Clean jobsites come up repeatedly, with several reviewers noting they could not tell the crew had been there.
1 found across 71 total reviews at 4.7★. The single negative describes a dishwasher-leak reconstruction job that stretched over months. The reviewer says Tyler, the owner's son, handled finish carpentry and moulding replacement with MDF instead of real wood, damaged existing mouldings with a pry bar, and ordered the wrong flooring color. The reviewer also says the company restricted home access from 9 to 5 without prior notice, communicated only by email, and demanded payment before completing a punch list. The owner's response disputes several claims, stating trades were performed by licensed subcontractors, the access restriction was an insurance carrier requirement, and all punch list items were completed and signed off by the adjuster. The disagreement on whether Tyler or licensed subs did the work is unresolved. The reviewer has 2 likes on this review, suggesting some community validation.
This company's strength is clearly mold remediation and water mitigation, not finish construction. The sole negative involves a build-back and reconstruction scope, not a mold or water job. Every mold and water-specific review is positive. The owner's detailed, point-by-point response style suggests active reputation management with substantive engagement rather than template replies.
Joaquin (field manager — positive across multiple reviews for documentation and thoroughness). Jeremy (construction manager/evaluator — positive across many reviews for honest evaluations and crawlspace knowledge). Jordan (water damage technician — positive across three reviews for professionalism and clear communication). Lindsay/Linsay (office coordinator — positive for scheduling and responsiveness). Andrew (owner — positive for hands-on diagnoses and knowledge). Daniel (technician — positive for courteous work). Tyler (owner's son/foreman — negative in one review for finish work quality and communication). Nate Chapman (former project manager — positive in one older review). Colton (installer — positive in one older review).
For mold remediation and water damage in Central Oregon, this company has a strong track record backed by repeat referrals from realtors and home inspectors. Ask for Joaquin or Jeremy on mold work. If your project involves reconstruction or finish carpentry, ask specifically who will manage that portion and get written confirmation of materials and communication expectations.
Keep in mind
- Mountain Air does both mold testing and remediation. The company that tells you whether you have a mold problem is also the one that gets paid to fix it. Ask for the lab report and consider getting a second opinion on the test results from an independent party.
- The one recent negative review describes a reconstruction project where finish carpentry quality fell short and communication was email-only. The company disputes several claims in a detailed owner response, and the insurance carrier signed off on the completed work. If your job involves finish work or build-back, ask who will manage it and request phone-call updates.
- Their service area spans three counties. If you are in Madras or Prineville, confirm scheduling and response times before booking, as the headquarters is in Bend.
- The 48-hour vacancy requirement during fogging means you need to plan alternative housing. Ask upfront how many days of displacement to expect for your specific scope.