Provider profile
RestoPros of Tulsa
Provider snapshot
What this listing says
Tulsa-area homeowners dealing with water damage who want an owner-operated franchise that handles insurance claims and can transition from mitigation to mold remediation and rebuild under one roof.
Best for
- Tulsa metro homeowners facing water damage who need same-day emergency response and insurance claim support.
- Property owners who want one company to handle mitigation, mold work, and reconstruction rather than coordinating multiple contractors.
- Commercial property managers in the Broken Arrow, Jenks, or Owasso area who need after-hours emergency service.
- Homeowners who value working directly with the business owner rather than being handed off to a project manager.
About this company
RestoPros of Tulsa is a franchise location of the RestoPros brand, locally owned by Paul and Sarah Dougherty. Based at 7636 E 46th Place in Tulsa, they handle water damage, fire and smoke damage, mold remediation, storm damage, and full rebuilds for both residential and commercial properties. They operate 24/7 and offer free inspections.
What stands out is the range of services under one company. They handle the full cycle from emergency water extraction through drying, mold remediation, and reconstruction. Their website describes a step-by-step water damage process that includes moisture monitoring with humidity meters and thermal imaging, dehumidification, and antimicrobial treatment. Their team follows IICRC guidelines and works directly with insurance companies on claims documentation. That said, doing both testing and remediation creates a built-in conflict of interest worth understanding before you hire them.
RestoPros launched nationally in 2018, and the Tulsa franchise claims 30 years of combined industry experience across its team. Paul Dougherty is hands-on — reviewers consistently mention him showing up personally for assessments, sometimes within an hour of the initial call.
At 4.9 stars across 69 Google reviews, this is an unusually strong rating. The volume is modest but the consistency is notable — only one review below four stars in the last 18 months. Most of the praise centers on response speed and Paul's direct involvement with customers.
Services
Service area
RestoPros of Tulsa is headquartered at 7636 E 46th Place in Tulsa, Oklahoma. They list service coverage for Tulsa, Bixby, Broken Arrow, Coweta, Glenpool, Jenks, Owasso, Sapulpa, and Sperry. This covers most of the Tulsa metro area, though some of the outlying cities are 30+ miles from their office.
Review consensus
Paul Dougherty shows up personally and fast — multiple reviewers describe him arriving within an hour, assessing damage on the spot, and explaining the process clearly. Chelsea handles coordination and communication and draws specific praise for keeping jobs moving efficiently. Bailey earned strong praise for diligent restoration work from two separate reviewers. Field crews including Marcus, Journey, Ryan, JD, Cody, and Devon get recognized by name for being respectful, friendly, and efficient. Several reviewers mention RestoPros helping navigate insurance claims as a standout. A plumbing dispatcher and an emergency plumber both recommend them as their go-to referral for water damage, suggesting strong trade reputation.
1 found across 69 total reviews at 4.9★. One reviewer described a rebuild project with compounding problems: the contract was delivered nearly a month after material selections were submitted, a $5,718 cost difference for countertops was not disclosed until two weeks into the work, and the company sourced materials at $1,841 more than the customer found at the same supplier RestoPros had referred them to. A countertop was cut 5/16" too long, pushing the stove out of alignment, and instead of remaking it they moved an electrical outlet. A lost faucet part added two more weeks of delay. The reviewer named Chelsea and Paul as the contacts who did not proactively resolve issues. The owner response invited the customer to call but did not address any specific complaint.
With only one negative review, there is no complaint pattern to identify. The negative is a rebuild project — not mitigation or mold work — which is a different service line with different complexity. The owner response was generic rather than specific, offering a phone number without engaging with the detailed complaints. Worth noting: the positive reviews consistently highlight Paul's personal involvement, which suggests the owner-operator model is working well for the mitigation side of the business.
Paul Dougherty (owner — overwhelmingly positive across dozens of reviews for responsiveness, honesty, and hands-on involvement; named in the one negative for not proactively resolving a rebuild issue). Chelsea (operations/coordination — praised by multiple reviewers for communication and efficiency; named in the negative for delayed responses during the rebuild). Bailey (field technician — strongly positive from two reviewers for diligent restoration work). Cody (field technician — positive from three reviewers for helpfulness and clear communication). Marcus (field crew — positive from three reviewers for efficiency and professionalism). Journey (field crew — positive from two reviewers). Devon/Devin (field crew — positive from two reviewers). Ryan (field crew — positive). JD (field crew — positive). Chess (field crew — positive). Demonte (field crew — positive).
For water damage mitigation and mold work, this company's track record is strong — Paul runs a tight operation with fast response times and personal involvement. If you need rebuild or reconstruction work, get every cost in writing before the contract is signed, ask specifically who sources materials and whether you can choose your own supplier, and set a completion timeline with milestones. Ask for Chelsea or Paul as your main point of contact.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you there's a problem is the one you'd pay to fix it. Consider getting an independent mold assessment before committing to their remediation services.
- Their one negative review describes significant cost overruns on a rebuild project — a $5,718 surprise charge disclosed two weeks into the work, plus material sourcing that cost more than alternatives the customer found. Get line-item pricing and material costs locked in writing before work begins.
- RestoPros is a franchise system. The Tulsa location is locally owned, but the brand, website templates, and business model come from the national franchisor. Ask about who actually performs the work — some tasks are handled by subcontractors.
- Their service area lists nine cities across the Tulsa metro. Confirm response times for locations on the edges like Coweta or Sperry.