Provider profile
Burggraf Disaster Restoration
Provider snapshot
What this listing says
Tulsa-area property owners dealing with water, fire, or storm damage who want Oklahoma's largest restoration outfit with 30+ years of experience and a 40,000-square-foot equipment warehouse.
Best for
- Tulsa and surrounding Oklahoma property owners who need fast emergency water extraction or fire damage mitigation from a company with large-scale equipment.
- Commercial property managers — hotels, schools, medical facilities — needing a restoration company that can scale to 100+ crew on a single job.
- Homeowners dealing with insurance claims who want a company with experience navigating adjuster communications from both sides.
- Property owners facing multi-hazard disasters (water plus mold, fire plus smoke) who want a single company handling the full scope.
About this company
Burggraf Disaster Restoration is a Tulsa-based restoration company that claims the title of Oklahoma's largest. They were the first company in Oklahoma to hold mold remediation certification, and they operate out of a 40,000-square-foot facility stocked with trailer-mounted dehumidifiers, portable generators capable of powering a five-story building, and mobile offices. They handle water damage, fire and smoke damage, mold remediation, storm damage, and renovation work for both residential and commercial clients.
What stands out is the scale. Burggraf has deployed crews to national catastrophe sites including Hurricane Katrina cleanup in Mississippi and Louisiana, and flood response in Coffeyville, Kansas. They maintain phone lines in six cities across Oklahoma and one in Kansas. They also serve institutional clients like schools, hospitals, and hotels — the City of Tulsa and the Hyatt Hotel are among their references. Their about page claims over 100 years of combined crew experience and IICRC certification in six areas of water, fire, smoke, and microbial damage restoration.
The company started over 30 years ago with a Ford station wagon and $250 in equipment. They originally worked exclusively through insurance companies but shifted to serving the public directly, positioning themselves as insurance advocates who help owners communicate with adjusters. Brian Burggraf appears to be the current owner, with family members including Dakota Burggraf involved in operations.
The 3.7-star Google rating across 128 reviews is notably low for a company of this size and tenure. The negative reviews cluster around rebuild and remodel work rather than initial emergency response, suggesting the company's mitigation crews and its reconstruction teams operate at different quality levels.
Services
Service area
Headquartered in Tulsa, Oklahoma at 400 S. Rockford Ave. Burggraf lists phone numbers for Tulsa, Oklahoma City, Muskogee, Sapulpa, Bartlesville, and Coffeyville, Kansas. They claim national disaster response capability and have deployed to sites in Mississippi, Louisiana, Kansas, Texas, Missouri, and Arkansas. For routine residential work, expect their core service area to be the Tulsa metro and northeastern Oklahoma.
Review consensus
Fast initial emergency response is the most consistent theme. Multiple reviewers describe crews arriving within 30 minutes or the same day. Jason Phillips is praised by name as a project manager who went above and beyond on a hardwood floor restoration. Bryan and his crews get credit for friendly, knowledgeable work. Bill Shouse is mentioned by a commercial client (Central Technology Center) as a trusted contact who mobilized quickly. Dakota Burggraf led a kitchen repair that left homeowners satisfied. Larry Million is praised for staying calm and communicative during a stressful restoration for disabled residents. Robert handled a manifold leak inspection. Several commercial clients — insurance agents, apartment managers, the City of Tulsa — describe long-term positive relationships.
11 found across 128 total reviews at 3.7★. Rebuild and remodel quality is the dominant complaint. Raelynn describes carpet installed with padding upside down, unsecured tack strips, missing closet shelves, and a pile of nails left in her garage. Jordan McDaniel paid $10,000 for mold removal and came home to find mold still visible on wood surfaces and in air vents — a hygienist confirmed areas were missed. Andrew Bussman was told his kitchen remodel would take 2-3 months; after 7 months he still had no kitchen, and his contractor was the owner's son. Communication failures are the second pattern. Teresa Loftin Behrman, a 77-year-old disabled renter, waited over 5 months with no resolution despite weekly calls and a certified letter to owner Brian Burggraf — she could not settle her insurance claim because Burggraf's reports were handwritten and illegible. The Blushing Okie scheduled a 10am appointment that was never kept, with no call and no answer on the business phone. Billing disputes round out the complaints. Mikeala King describes a payment error where staff (Karyn and Krista) gave conflicting information, and a manager named Emily re-ran her card from saved information without permission. Kevin reports that after a tragic situation, the company placed a lien on his property when he asked about payment arrangements on his deductible, despite advertising $0 deductibles. Mike Creef says they made a bathroom problem worse, went months without communicating, and still pursued payment. Multiple reviewers — Diane Roberts, Debbie Falling, Joan Roberts — cite lack of transparency and failure to stand behind work, though without specific details.
The split between emergency mitigation and rebuild work explains much of this company's review profile. Positive reviews almost universally describe the initial response — crews showing up fast, extracting water, setting up drying equipment. Negative reviews almost universally describe what happens next — the reconstruction phase, the billing, the follow-through. This suggests two functionally different teams within the same company operating at very different standards. The zero percent owner response rate on recent negatives reinforces the communication pattern that reviewers complain about. Also notable: Karyn Pedersen and Krista Soergel, both named in the negative billing complaint by Mikeala King, each left 5-star reviews for Burggraf on the same day (May 13, 2026), which raises credibility questions about those specific positive reviews.
Jason Phillips (project manager — positive). Bryan (crew leader — positive). Bill Shouse (contact/manager — positive, from case study). Dakota Burggraf (crew leader, owner's family — positive). Larry Million (project manager — positive). Robert (inspector — positive). John (responder — positive). Karyn (office staff — negative, billing error). Krista (office staff — negative, billing dispute follow-up). Emily (manager — negative, re-ran card without permission, described as rude). Brian Burggraf (owner — negative, unresponsive to certified letter). David (owner reference — negative, named in hostile review).
Use Burggraf for the emergency — water extraction, initial fire cleanup, drying. Their speed and equipment for that phase are genuinely strong. But get a separate contractor for any rebuild or remodel work. Multiple reviewers learned this the hard way. Ask for written, typed scope documents before authorizing anything, and do not let them store your card information.
Keep in mind
- Burggraf both tests for and remediates mold, which is a conflict of interest. The same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before authorizing remediation work.
- The pattern in negative reviews is clear: initial emergency response gets praise, but the rebuild and remodel phase draws serious complaints. Multiple reviewers warn against using Burggraf for reconstruction after the mitigation is done.
- The owner has not responded to any of the 12 recent negative reviews. Zero percent response rate suggests the company is not actively managing its reputation or engaging with dissatisfied customers publicly.
- Several reviewers report communication breakdowns — missed appointments without notice, months-long delays on projects, and difficulty reaching staff for updates on ongoing work.
- At least one reviewer reported Burggraf re-charged a saved card without authorization after a billing dispute. Ask about their payment policies and card storage practices upfront.