Provider profile
ServiceMaster Restoration by RSI - Ada
Provider snapshot
What this listing says
Ada and Seminole County homeowners or businesses dealing with water damage or mold after Oklahoma's severe spring storms, backed by a multi-partner franchise team available 24/7.
Best for
- Homeowners in Ada, Seminole, or surrounding Pontotoc and Seminole County towns who need water extraction and drying after a pipe burst or storm flooding.
- Commercial property owners in Ada who need mold remediation with HEPA filtration and containment in storage areas or older buildings.
- Insurance-referred customers whose carrier has a relationship with ServiceMaster — several reviewers mention being sent by their insurer.
About this company
ServiceMaster Restoration by RSI - Ada is a ServiceMaster Restore franchise based in Seminole, Oklahoma, serving Ada and the surrounding communities. It operates as a full-service restoration company handling water damage, fire and smoke damage, mold, and storm damage for both residential and commercial properties. Four partners run the operation: Ryan Allen, Brent Welborn, John Congleton, and Brandon Moyer.
The mold side of the business includes inspection, testing, removal, and post-remediation verification. Their commercial mold page describes using HEPA filtration, negative air machines, and infrared moisture detection. They also mention containment and dehumidification as part of their water and mold work. The franchise network behind them has been operating for over 65 years nationally, though the local ownership structure and how long this specific location has been running is not stated on the website.
Services
Service area
Based in Seminole, Oklahoma. Serves Ada, Shawnee, Ardmore, Okemah, Coalgate, Bowlegs, Holdenville, Wewoka, Konawa, and Fittstown. The claimed service area covers a wide stretch of south-central Oklahoma across multiple counties.
Review consensus
Steve Hand gets the most mentions — reviewers describe him as punctual, communicative, and effective on water damage jobs. Kelsey Williams said he got her in right away and made the repairs look brand new. Bruce York praised Steve for being on time on a Sunday morning and explaining the whole process. Taylor is praised for strong communication during a fire damage cleanup, and Kelly Archer noted Taylor and Landon arrived on site within 30 minutes. Denise Bird highlighted the staff explaining how insurance works and came back for a second job. Several reviewers mention quick response times and willingness to help even when the caller was not going to hire them.
2 found across 29 total reviews at 4.4★. Jay reid described Steve coming out to dry under a mobile home floor and cutting the underbelly without care, making it expensive to repair. The reviewer also reported Steve went through areas of the house beyond the kitchen work area and denied it when asked. Brittany and Ryan S. said the crew brought inadequate equipment for a foot of water in a basement, took 6 hours to drain it, tried to blame a water softener, and then sent a bill months later for work their insurance was supposed to cover at zero deductible. The owner responses to both complaints were template-style — acknowledging the feedback without addressing any specifics.
The owner responds to every negative review, but every response follows the same template pattern: acknowledge, apologize vaguely, promise to review. Neither response engages with the specific facts the reviewer raised. This looks more like reputation management than genuine problem-solving.
Steve Hand (Project Manager-Water — praised by multiple reviewers for fast response and clear communication; one 1-star review accuses him of careless work and going through the house without permission). Taylor (unnamed role — praised for communication during fire cleanup and fast arrival). Landon (Project Manager-Repairs — praised for quick on-site arrival). Ryan (Partner — praised for responding on a weekend to help with flooding). Brandon Moyer (Partner — praised for being accommodating). Armando (unknown role — thanked for empathy and kindness by one reviewer). Steven (likely Steve Hand — praised for service by Shelby Hudgens).
If you are dealing with water damage in the Ada or Seminole area, ask for Steve Hand — he has the strongest track record in reviews. But get specifics in writing about what work will be done and where, especially if you are in a mobile home or have a complex setup. Watch the billing closely if your insurance company is involved, and confirm who is responsible for payment before work starts.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- Two recent 1-star reviews describe equipment problems — one reviewer says the crew brought inadequate pumps for a basement flood, and another says a technician caused unnecessary damage to mobile home underbelly insulation. Both owner responses were generic and did not address the specific complaints.
- Their service area claims stretch from Ada to Ardmore to Okemah. That covers a wide swath of rural south-central Oklahoma. Confirm response times for locations far from Seminole.
- At 4.4 stars on 29 reviews, the rating is moderate. The small review count means each negative carries more weight than it would for a company with hundreds of reviews.