Provider profile
Assurance Restoration
Provider snapshot
What this listing says
Sapulpa and Tulsa-area homeowners dealing with water damage that has turned into a mold problem, backed by two local offices and 24/7 emergency dispatch since 2008.
Best for
- Sapulpa and greater Tulsa homeowners who need mold remediation tied to a recent water damage event, since Assurance handles both under one contract.
- Property owners who want a single contractor from water extraction through mold removal through drywall rebuild, avoiding the coordination of multiple companies.
- Commercial properties including schools and churches needing restoration work on a schedule that accommodates their operations.
- Homeowners navigating insurance claims for water or mold damage, since Assurance bills insurers directly and documents damage for adjusters.
- Repeat customers or referral-driven buyers who value a small, owner-involved company over a franchise operation.
About this company
Assurance Restoration operates out of two locations in the Tulsa metro: a Sapulpa office on East Taft Avenue and a Tulsa office on East 41st Street. Mold remediation is one piece of a broader disaster restoration operation that started in May 2008. They handle the full sequence from water extraction through mold removal through rebuild, which means you can use one contractor for the entire job.
On the mold side, they use containment with negative air pressure, HEPA air scrubbers, and antimicrobial treatments after removal. For detection, they mention moisture meters and thermal imaging to find hidden growth behind walls. Nothing here is unusual for a restoration company this size, but having both detection equipment and remediation crews under one roof means faster turnaround when water damage has already led to mold.
This is a family-owned operation. Multiple reviewers mention the family atmosphere and direct owner involvement. They hold IICRC firm certification and BBB accreditation. The owner (referenced as Dave or David in reviews) shows up on job sites and communicates directly with customers, which is less common as restoration companies grow.
At 4.8 stars across 53 Google reviews with no negative reviews in the last 18 months, this is an unusually clean record. The review volume is modest but the consistency is notable. Many reviews specifically mention fast arrival times, including one Saturday night flood response within 45 minutes.
Services
Service area
Headquartered in Sapulpa, Oklahoma, with a second office in Tulsa. They claim coverage across all of northeast Oklahoma within 60 miles of Tulsa, listing 30+ cities including Broken Arrow, Bixby, Owasso, Jenks, Sand Springs, Glenpool, Claremore, Coweta, Catoosa, Skiatook, Okmulgee, and Wagoner. The 60-mile radius is a broad claim for a two-office operation.
Review consensus
Fast response is the most common theme. Norma Miller describes a Saturday night flood call with a 45-minute arrival. Stephanie Bradley highlights a burst pipe response where the crew arrived quickly and left the room looking better than before. David (also called Dave) is the most frequently named staffer, praised by Jake Hall for workmanship, by Michelle Long for guiding her family through fire and smoke restoration, and by James Hunt for being easy to work with. Jose earned praise from Beverly Wilkinson for going above expectations on a drain leak repair and from Troy Witzansky for treating belongings with care. John drew a callout from Wade Shipley for quality service. Bridget Shibley noted the team accommodated her elementary school's schedule during water damage repair. Steven Fletcher, a Local Guide, praised their speed and knowledge during a business water emergency.
0 found across 53 total reviews at 4.8★. No negative reviews (0 found across 53 total reviews at 4.8 stars) appeared in the last 18 months. There is no recent complaint data to analyze.
A cluster of 15+ text-free 5-star reviews appeared on January 24-25, 2020. Several of these accounts have very low review counts (0-2 total reviews). This could reflect a review solicitation push or friends-and-family support. It does not invalidate the substantive reviews, but it inflates the star average and makes the 4.8 rating look stronger than the textual evidence alone would support.
David/Dave (owner/manager — positive, named by Jake Hall, Michelle Long, James Hunt, Brian Leedy). Jose (field technician — positive, named by Beverly Wilkinson, Troy Witzansky). John (field technician — positive, named by Wade Shipley). Doug (field role — positive, named by Troy Witzansky). Cathy (field role — positive, named by Troy Witzansky). Troy (field technician — positive, named by Brian Leedy).
Ask for David if you want owner-level attention on your project. The review record is spotless in recent months, but the overall volume is low, so you are relying more on the company's reputation than on a large statistical sample. Get your own independent mold test to keep the testing-and-remediation conflict honest.
Keep in mind
- Assurance does both mold testing and mold remediation. A company that finds mold and then sells you the removal has a financial incentive to find more. Consider getting an independent mold test before or after their assessment.
- Their claimed service area spans 60 miles from Tulsa and lists 30+ cities. Response times to outer-ring towns like Bristow, Drumright, or Wagoner will be longer than the 60-minute metro estimate.
- Mold is not their primary business. They are a general disaster restoration company where water damage work dominates. If your mold problem is not tied to water damage, confirm they have relevant experience with your specific situation.
- With only 53 reviews total, the sample size is small for a company that has operated since 2008. That works out to roughly 3 reviews per year.