Provider profile
SERVPRO of North and Southwest Oklahoma City
Provider snapshot
What this listing says
Oklahoma City homeowners dealing with mold discovered after water damage who want a single contractor to handle remediation, reconstruction, and contents packout under one roof.
Best for
- Oklahoma City homeowners who discover mold after a water event and want one company to manage the full sequence from extraction through rebuild.
- Commercial property owners needing fast-response mold remediation with minimal downtime, since the franchise handles residential and commercial work around the clock.
- Buyers who want contents packout and secure storage during remediation so belongings are inventoried, cleaned, and returned after the work finishes.
- Edmond, Yukon, and Mustang residents who need weekend or after-hours emergency response for water-triggered mold problems.
- Insurance-claim situations where having a single contractor coordinate extraction, remediation, and reconstruction simplifies the claims process.
About this company
SERVPRO of North and Southwest Oklahoma City is a restoration franchise covering north and southwest OKC, Edmond, Yukon, Mustang, Bethany, Midwest City, and Choctaw. Nicholas and Laurin Hickman own this location. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, storm cleanup, and reconstruction.
What stands out here is the end-to-end capability. They handle the initial water extraction, mold remediation, contents packout and storage at their own facility, and then reconstruction to close out the job. Their mold page describes containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also clean HVAC ducts, which is relevant since at least one reviewer discovered mold in vent areas during a duct cleaning.
The SERVPRO brand has operated since 1967, and this franchise runs 24/7 emergency response. Multiple reviewers confirm same-day and weekend arrivals, including a Friday evening dispatch and a Sunday morning callout. The franchise carries IICRC-industry certification through SERVPRO's corporate training program.
4.9 stars across 112 Google reviews with zero negative reviews in the last 18 months is unusually strong. The volume and consistency suggest a well-run local operation rather than a handful of favorable reviews.
Services
Service area
Headquartered at 209 NW 111th Street in Oklahoma City, Oklahoma. Serves Oklahoma City (north and southwest), Edmond, Yukon, Mustang, Bethany, Midwest City, and Choctaw. The franchise covers a broad metro footprint across multiple cities.
Review consensus
Juan Cervantes is the most frequently named employee, appearing in at least 10 reviews. Reviewers highlight his daily check-ins, after-hours availability, and care with personal belongings. Devin draws praise across six or more reviews for on-time arrivals, competence, and a hands-on work style. Aaron is praised for politeness, work ethic, and professionalism with elderly homeowners. Keith Cochran handles reconstruction estimates and project management, with reviewers noting his punctuality and clear communication. Multiple reviewers mention same-day response including weekends and evenings, and several describe the team working directly with insurance companies to streamline claims.
0 found across 112 total reviews at 4.9★. No 1-star reviews found in the last 18 months. The review record across this window contains only 4- and 5-star ratings.
The review volume skews heavily toward water damage jobs. Only one reviewer (Alicia Rankin) specifically mentions mold, discovered during a duct cleaning. Buyers seeking mold-specific work should ask how many standalone mold remediation projects the franchise completes per month versus water-damage-triggered mold jobs.
Juan Cervantes (technician/lead — consistently praised for daily check-ins, after-hours work, and care with belongings). Devin/Devon (technician — praised for promptness, competence, and friendly demeanor). Aaron (technician — praised for professionalism, fast response, and respectful treatment of elderly clients). Keith Cochran (operations manager/reconstruction — praised for estimates, communication, and project oversight). Josh (phone/scheduling — praised for honesty and proactive price correction). Sandy (technician — praised for responsiveness). Lisa (technician — praised for hard work and following instructions). Cathy (staff — praised alongside Keith and Devin). Sam, LaLa, Bryson, G (crew members — praised for going above expectations). Melvin (crew member — praised for packout/delivery work).
This franchise has an unusually clean review record for a restoration company. Ask for Juan or Devin if your job involves water-to-mold work, and Keith if reconstruction is part of the scope. Since almost all reviews describe water damage rather than standalone mold projects, ask the office how many dedicated mold remediation jobs they handle monthly and whether the same lead technicians are assigned to mold work.
Keep in mind
- Mold remediation is a secondary service here. SERVPRO's primary identity is water and fire damage restoration. If your mold problem is not connected to a recent water event, confirm that the assigned crew has specific mold project experience, not just water mitigation training.
- This is a franchise, not an independent operator. Staffing, equipment, and processes follow SERVPRO corporate standards, which means consistency but also less flexibility to customize approaches outside the franchise playbook.
- The website mentions mold inspections and sampling, but the company does not perform independent mold testing. You will need a separate third-party inspector to confirm mold levels before and after remediation.
- Service area spans at least seven cities across the OKC metro. Confirm response times for locations on the edges of their territory, particularly Choctaw and Midwest City.
- With zero negative reviews in the past 18 months, there is no complaint data to assess. This is a positive signal, but it also means there are no buyer-reported pain points to warn you about.