Provider profile
SERVPRO of Central Oklahoma City
Provider snapshot
What this listing says
Central Oklahoma City homeowners dealing with water damage that has led to mold, where the same franchise crew can handle extraction, drying, and mold remediation under one roof.
Best for
- Central Oklahoma City, Warr Acres, The Village, and Nichols Hills homeowners who need mold remediation tied to recent water damage — this crew sees the water problem and the mold problem together.
- Property owners who want one company to handle everything from water extraction through mold removal and reconstruction, avoiding the coordination of multiple contractors.
- Commercial property managers needing fast mold or water damage response with minimal business interruption — reviews confirm same-day deployment for businesses.
- Homeowners who want financing options for restoration work, since this franchise offers monthly payment plans through Hearth.
About this company
SERVPRO of Central Oklahoma City is a franchise location owned by William Hanna, Kristin Cossey, and Justin Hilty, operating out of Oklahoma City's central corridor. They handle mold remediation alongside water damage, fire damage, storm cleanup, sewage work, and reconstruction. Mold is one piece of a much larger restoration operation — this is not a mold-only company.
Their mold remediation page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of infested materials, cleaning of structural elements and HVAC systems, and reconstruction. They also offer mold inspections and sampling in-house. They mention contents packout and storage at their own facility, which is useful if mold has affected personal belongings.
The franchise is family owned and operated, and the website references the broader SERVPRO brand's founding in 1967. They serve Central Oklahoma City, Warr Acres, The Village, and Nichols Hills. One review mentions them servicing a Taco Bell in Seminole, about 60 miles away, so they may travel for commercial jobs. They offer financing through Hearth with fixed monthly payments.
4.9 stars across 109 Google reviews is exceptionally strong. The volume is meaningful — this is not a handful of friends leaving reviews. Most of the praise focuses on fast emergency response, often within hours, and on specific crew members who communicate clearly throughout the process.
Services
Service area
Headquartered in Oklahoma City, Oklahoma at 40 NE 46th Street. Serves Central Oklahoma City, Warr Acres, The Village, and Nichols Hills. At least one review mentions a commercial job in Seminole, about 60 miles southeast, suggesting they may travel for larger commercial projects.
Review consensus
Mike Fellers is the standout name, appearing in at least a dozen reviews as a project manager who responds fast, communicates clearly, and keeps homeowners informed throughout multi-day jobs. Reviewers describe him as reassuring during stressful situations and always available by text or phone. Brad Knauer is praised alongside Mike for hands-on work and a calm demeanor. Gavin appears in several reviews for carpet drying and cleanup work, always described as polite and efficient. Patrick and Erick are also named multiple times for showing up immediately and explaining the process. Response time is the single most praised trait — multiple reviewers report crews on-site within 1-2 hours of calling, including weekends and holidays. Several reviewers note the team came back daily to check equipment, test moisture levels, and provide updates.
1 found across 109 total reviews at 4.9★. 1 found across 109 total reviews at 4.9 stars. Alison C Anderson, a Local Guide with 20 reviews, initially left a 5-star review praising Caleb, Eddie, Patrick, and Mike for outstanding emergency tornado response. She later updated to 2 stars after hiring a SERVPRO general contractor named Eric H. for the rebuild. Eric H. subcontracted to a company called Hydra Z, and the reviewer describes shoddy workmanship and property damage. Eric H. quit when the job was 65% complete after the reviewer complained. Neither SERVPRO nor Hydra Z would communicate afterward. The reviewer notes that the initial emergency crew may have been from a different SERVPRO office (Denton), while the GC came from the OKC/Moore office. The owner's response was written when the review was still 5 stars and does not address the construction complaints.
The negative review reveals a structural split common in SERVPRO franchises: the emergency mitigation crew (who show up fast, extract water, set up drying equipment) may be different from the construction/rebuild team. Most reviews praise the mitigation side heavily. The one serious complaint came from the construction side, where the franchise used a general contractor and subcontractor rather than their own crew. This franchise-within-a-franchise layering means the quality you get for emergency work may not predict what you get for reconstruction. The owner response rate on negatives is 100%, though the single response addressed the original positive version of the review rather than the updated complaint.
Mike Fellers (project manager — praised repeatedly for fast response, clear communication, and reassurance during stressful situations). Brad Knauer (crew member — praised for efficiency and calm demeanor). Gavin (crew member — praised for polite, efficient cleanup and drying work). Patrick (crew member — praised for immediate response and hard work). Erick/Erik (crew lead — praised for being on time, friendly, and explaining the process). Trey (crew member — praised for speed and attention to detail). D'Angelo (coordinator — praised for finding a good construction partner). Caleb/Kaleb (crew member — praised for emergency response and attentiveness). Eddie (crew member — praised for emergency tornado response). Todd (crew member — praised for polite equipment setup). Mark (crew member — praised for immediate response to water line break). Jake (crew member — praised for polite, quick work). Hunter (crew member — praised for cleanup work). Trivione (crew member — praised for working well around children at a daycare). Morals (crew member — praised for attic work). Calvin and Summer (employees — praised for customer service and communication). Eric H. (general contractor — criticized for hiring a poor subcontractor and quitting mid-project at 65% completion).
For emergency water or mold mitigation, this franchise has a strong track record — Mike Fellers in particular gets consistent praise, and the crew regularly shows up within hours. Ask for Mike by name if you can. If your project extends into reconstruction, ask upfront who will manage the build, whether they use subcontractors, and what happens if you are unhappy with the work — the one serious complaint came from that phase.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company deciding you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold test before signing a remediation contract.
- One reviewer initially left a 5-star review for emergency tornado response, then updated to 2 stars after the construction phase went badly. The general contractor assigned to the rebuild (Eric H.) hired a subcontractor the reviewer called terrible, then quit when the job was only 65% complete. Neither SERVPRO nor the subcontractor would communicate afterward. The owner response addressed only the original 5-star review, not the updated complaint.
- This is a SERVPRO franchise — a national brand with locally owned locations. Quality depends on this specific franchise's owners and crew, not the brand. If you have been referred to 'SERVPRO' generically, confirm you are getting this Central Oklahoma City location.
- Most reviews focus on water damage and fire restoration. Only a few mention mold specifically. The crew clearly has experience, but mold remediation is not their primary volume of work.