Provider profile
RestoPros of Oklahoma City
Provider snapshot
What this listing says
Oklahoma City and Norman homeowners dealing with water damage who need a restoration franchise with 24/7 emergency response and insurance claim navigation.
Best for
- Oklahoma City and Norman homeowners with sudden water damage from pipe bursts or slab leaks who need same-day emergency response.
- Property owners who want one company to handle mitigation through rebuild, avoiding the hassle of coordinating separate contractors.
- Insurance claimants who need a restoration company willing to document damage and advocate during the claims process.
- Commercial property managers in the OKC metro needing 24/7 availability for water, fire, or storm emergencies.
About this company
RestoPros of Oklahoma City is a franchise location based on South Douglas Avenue, serving Oklahoma City, Norman, and surrounding communities. Christian and Evette Koshinski run this location. The parent company launched in 2018 as a water damage restoration operation and expanded into mold remediation, fire and smoke restoration, and storm damage. The OKC team claims 30 years of combined industry experience across their staff.
The website describes a six-step water damage process: emergency call intake, moisture measurement with thermal imaging and humidity meters, water extraction with pumps and vacuums, dehumidification, antimicrobial cleaning, and rebuild. They handle the full cycle from mitigation through reconstruction, which means you hire one company instead of coordinating separate contractors. They follow IICRC guidelines and work directly with insurance companies on claim documentation.
This is a franchise operation, not an independent local shop. RestoPros has expanded nationwide using the same brand and process framework. The OKC location operates 24/7, including holidays — one reviewer reported getting same-day service on New Year's Eve.
4.9 stars across 48 Google reviews is unusually high. Multiple reviewers specifically mention fast response times and clean job sites. Only one review in the last 18 months falls below 4 stars, which suggests consistent execution on routine water damage jobs.
Services
Service area
RestoPros of Oklahoma City operates from 8216 South Douglas Avenue in Oklahoma City, Oklahoma. They list eight communities: Oklahoma City, Norman, Bethany, Choctaw, Mustang, Newcastle, Noble, and Spencer. The service area covers the central Oklahoma City metro but does not specify a mile radius for emergency response.
Review consensus
Speed dominates the positive reviews. Reviewers consistently describe same-day or next-day arrival, including weekends and holidays. Justin and his crew receive multiple mentions for calm, reassuring communication during stressful water events. Brian Neal stands out for slab leak work — Robin Johnson and Amy Mason both name him for managing multi-room jobs. Chris Jones handled drywall replacement and painting for Amy Mason. Stephanie Thomas praised Justin, Aiden, Derrick, and Lilly as a demo crew. Multiple reviewers note clean job sites and on-time arrivals throughout multi-day projects. Lisa Hubbell specifically called out their reliability in keeping Saturday morning appointments.
1 found across 48 total reviews at 4.9★. The single recent negative comes from a Local Guide with 18 reviews. The reviewer describes Christian arriving in a Dodge Charger, using a thermal imaging device but not moving items to check behind them, and immediately asking for an insurance claim number rather than discussing the damage. When the reviewer declined service, a staff member named Courtney called back, then texted, then hung up when the reviewer tried to explain. No owner response was posted to this review.
The praise pattern is structurally consistent: fast response, clean work, good communication. This reads like a well-run franchise operation with trained crews following a repeatable process. The lone negative raises a different concern — the initial inspection and sales follow-up. The gap between field crew reviews (overwhelmingly positive) and this one inspection complaint may reflect a split between the crews who do the hands-on work and the front-end sales process. The owner did not respond to the negative review, which is notable given it names the owner directly.
Christian (owner/inspector — praised by multiple reviewers for responsiveness and mold remediation work; one 1-star reviewer described his inspection as careless). Evette (co-owner — praised by Beau Jenkins for responsiveness). Justin (crew lead — praised by Jim Andy, Stephen Kopp, and Stephanie Thomas for calm demeanor and on-time work). John (crew member — praised by Jim Andy). Brian Neal (crew lead — praised by Robin Johnson and Amy Mason for slab leak and water damage work). Chris Jones (reconstruction — praised by Amy Mason for drywall and painting). Aiden (crew member — praised by Randy Sanders and Stephanie Thomas). Derek/Derrick (crew member — praised by Randy Sanders and Stephanie Thomas for ceiling repair and demo). Lilly (crew member — praised by Stephanie Thomas for demo work). Christopher Ross (crew member — praised by Au Dr). Courtney (office staff — named in 1-star review for persistent follow-up calls after service was declined).
With 47 out of 48 reviews at 5 stars, the OKC crew delivers consistent water damage work. Ask for Justin or Brian Neal by name if your job involves water extraction or slab leaks. Watch the initial inspection — the one complaint centers on a rushed assessment and aggressive follow-up, so take your time evaluating their scope of work before committing.
Keep in mind
- RestoPros does not do mold testing — they handle remediation only. You will need a separate mold inspector for air quality testing and clearance. One reviewer noted that RestoPros connected him with an outside mold inspector, which suggests they coordinate but do not test in-house.
- This is a franchise location, not an independently owned local company. Service quality depends on the local owner-operators and their crew, not the national brand.
- The single 1-star review describes owner Christian conducting what the reviewer felt was a careless initial inspection, followed by persistent phone calls and texts from a staff member named Courtney even after the reviewer declined service. The owner did not respond to this review.
- The website lists eight service-area communities (Bethany, Choctaw, Mustang, Newcastle, Noble, Norman, Oklahoma City, Spencer), but does not specify a mile radius. Confirm response time for locations outside the OKC metro core.