Provider profile
Flood Rescue
Provider snapshot
What this listing says
Oklahoma City homeowners dealing with water damage or storm flooding who want a restoration company that responds within an hour and helps navigate insurance claims.
Best for
- Oklahoma City metro homeowners who need emergency water extraction after a burst pipe, slab leak, or storm flooding.
- Property owners who want a single company to handle water damage and the mold remediation that follows, with insurance claims support included.
- Commercial property managers in the OKC area who need after-hours emergency response with same-day service.
- Homeowners dealing with storm damage who need interior water mitigation while their roofer handles the exterior.
About this company
Flood Rescue is a water damage and disaster restoration company based in southeast Oklahoma City. Their primary identity is emergency water extraction and drying — they promise a 60-minute response time, 24/7, and multiple reviewers confirm they show up fast, including late nights and weekends. Mold removal is one of several services, not the core focus.
Their mold remediation page describes containment setup, HEPA air filtration, antimicrobial treatment of structural surfaces, and air scrubbers for post-remediation air cleaning. They use thermal imaging cameras and moisture meters to locate hidden moisture, which is a meaningful differentiator from companies that rely on visual inspection alone. They hold IICRC certification (number 70006253) and offer financing for mold work. They also handle sewage backups and storm damage, making them a single-call option when water intrusion leads to secondary mold growth.
The company appears relatively young — the website copyright is 2026 and there is no founding-year claim. They operate out of 6400 SE 74th St in Oklahoma City and serve both residential and commercial properties. The owner has appeared in reviews personally apologizing to customers during emergencies, which suggests a hands-on operation rather than a franchise or call-center model.
A 4.9-star rating across 269 Google reviews is unusually high for a restoration company. Volume plus rating suggests the company is generating consistently positive outcomes. That said, the three recent one-star reviews raise specific concerns about mold remediation quality that are worth reading before hiring them for mold work specifically.
Services
Service area
Flood Rescue is headquartered at 6400 SE 74th Street in Oklahoma City, Oklahoma. They list 22 service cities including Oklahoma City, Midwest City, Moore, Edmond, Mustang, Yukon, Norman, Newcastle, Blanchard, El Reno, Tuttle, Choctaw, Concho, Shawnee, Guthrie, Crescent, Kingfisher, Stillwater, Chickasha, Seminole, Pauls Valley, and Langston. The outer edges of this area stretch roughly 80 miles from their office, which is a wide radius for a company promising 60-minute response.
Review consensus
Speed is the most common theme. Reviewers repeatedly confirm Flood Rescue arrived within an hour, including on weekends and late at night. Rod is named frequently as a team leader who coordinates the process and works directly with insurance companies. Caleb is praised as a project manager who explains the process clearly and provides same-day inspections. James gets positive mentions for helping customers navigate insurance claims and reading their policies to identify coverage. Chris is named for attentive daily monitoring during the drying process. Collin, Cody, Kaden, Jaxson, and Tyler are praised for hands-on demo and equipment work. Multiple reviewers highlight that the team kept their homes clean during work and communicated consistently throughout multi-day projects.
3 found across 269 total reviews at 4.9★. Three complaints stand out. Kimberly Wilson (47 reviews, Local Guide) hired Flood Rescue for mold mitigation after a plumber referral. She says visible mold staining remained after the initial work, and when James returned, he said there was nothing to be concerned about. She then hired Best Mold Testing, which confirmed active mold growth. The owner response is a template-style reply offering a phone number without addressing the specifics. Tara Bramlett (1 review, not a Local Guide) describes a sewage backup job where walls were cut unevenly, unsanitized toilets were placed on carpet, cabinet doors were set on her bed, and the final cost exceeded the estimate by over $1,000. She also reports missing jewelry. The owner response is detailed and substantive — they note the reviewer did not raise concerns during or after the job until months later, explain that mitigation cuts are addressed during the rebuild phase, confirm Xactimate pricing approved by insurance, and state all staff have background checks. This was the first they had heard of missing items. Kayla Martin (18 reviews, Local Guide) accuses the owner of badmouthing competitors. The owner says they have no record of her as a customer and deny the claim.
The company responds to 100% of negative reviews, but the quality varies. The response to the mold complaint (Kimberly Wilson) is a generic template that does not address the specific failure or the independent test results. The response to the sewage complaint (Tara Bramlett) is detailed, point-by-point, and substantive. This inconsistency suggests the company takes some complaints more seriously than others — or that different people write the responses. The mold-specific complaint is particularly notable because it is the one service area where Flood Rescue's quality is directly challenged by an independent third-party test result.
Rod (team leader — positive). Caleb (project manager — positive). James (project manager/assessor — mixed: praised for insurance help and initial assessments in positives, but named in the mold remediation failure where he declined further work). Collin (technician — positive). Cody (technician — positive). Kaden (technician — positive). Chris (technician/monitor — positive). Tyler (technician — positive). Jaxson/Jaxon (technician — positive). Nick (technician — positive). Ryan (technician — positive). Jayden/Jaden (technician — positive). Jake (technician — positive). Tommy (technician — positive). Frankie/Frank (technician — positive). Quincy/Quince (technician — positive). Kevin (technician — positive). Karter (technician — positive). Brandone (technician — positive). Johnny (technician — positive). Callen (technician — positive).
Flood Rescue is a strong pick for emergency water damage in Oklahoma City — their response speed and team communication are well-documented across hundreds of reviews. For mold remediation specifically, proceed with more caution. Get an independent mold assessment before and after their work, and ask James or Rod directly how they handle situations where mold persists after the initial remediation.
Keep in mind
- Flood Rescue does both mold testing (thermal inspection) and mold remediation. That creates a conflict of interest — the company identifying the problem also profits from fixing it. Consider getting an independent mold assessment before authorizing remediation work.
- One detailed negative review describes a mold remediation job where visible mold remained after the initial work, and an independent test by a separate company confirmed active mold growth. The reviewer says a Flood Rescue employee named James declined to perform additional remediation on a follow-up visit.
- A sewage cleanup job ended up costing over $1,000 more than the original estimate. The owner response explains they use Xactimate pricing and that hidden damage expanded the scope, but the cost surprise is worth asking about upfront.
- Their service area lists 22 cities stretching from Stillwater to Pauls Valley and Seminole — a radius of roughly 80 miles. Response times for locations at the edges of that range may not match the 60-minute promise.
- One negative review accuses the owner of badmouthing competitors. The owner response states they have no record of the reviewer as a customer and deny this practice. The reviewer's credibility is unclear, but it is worth noting.