Provider profile
PuroClean of Norman
Provider snapshot
What this listing says
Norman and south OKC metro homeowners dealing with water damage or post-storm mold who want a franchise-backed restoration company with 24/7 response and insurance coordination.
Best for
- Norman, Moore, or Newcastle homeowners who need same-day water extraction after a burst pipe or storm flooding.
- Homeowners with mold discovered after water damage who want one company to handle both drying and remediation under a single scope of work.
- Insurance-referred customers who want a restoration company that coordinates directly with adjusters and documents damage for claims.
- Commercial property managers in the south OKC metro needing 24/7 emergency response for water, fire, or mold events.
About this company
PuroClean of Norman is a PuroClean franchise based in Norman, Oklahoma, serving the south OKC metro including Moore, Mustang, Newcastle, and Goldsby. Stephanie Jones owns the location. The franchise covers water damage, fire and smoke restoration, mold remediation, and reconstruction for both residential and commercial properties.
The mold page describes a process that includes HEPA air filtration, HEPA vacuuming, containment with polyethylene sheeting and negative pressure using HEPA-filtered fans, and deodorization. They use moisture meters, infrared cameras, and air sampling to find hidden mold. For fire jobs, they offer ozone treatment, thermal fogging, and hydroxyl generators for smoke odor. The website mentions working with indoor environmental professionals and laboratories for mold situations. They hold IICRC and EPA Lead-Safe credentials.
Joseph Fugate, a US Air Force veteran, originally opened this location. Multiple reviews from 2022-2024 reference Joe handling mold assessments and water damage calls. More recent reviews (2024-2025) name Alex Brown as a field technician and Stephanie Jones as the owner handling customer communication. Bill F. serves as production manager.
4.9 stars across 55 Google reviews is strong for a restoration company. The volume is modest, but the consistency is notable with only 1 review below 5 stars in the recent window.
Services
Service area
Headquartered in Norman, Oklahoma at 728 Research Park Blvd. The website lists Norman, Moore, Mustang, Newcastle, Goldsby, Oklahoma City, and Macomb as service areas. Norman, Moore, Newcastle, and Goldsby are within a tight radius. Oklahoma City and Macomb are considerably farther, so confirm response times for those locations.
Review consensus
Alex Brown is the most frequently named technician, praised across at least 7 reviews for water damage work. Reviewers describe him as knowledgeable, friendly, and willing to visit multiple days in a row to monitor drying progress. Stephanie Jones gets credit for clear communication during burst-pipe emergencies. Joe Fugate (earlier reviews, 2022-2024) earned consistent praise for mold assessments, with multiple reviewers noting he explained the remediation process in detail and put them at ease. Several reviewers mention same-day response after calling, and multiple fire damage customers highlight the team's care in restoring personal belongings they did not expect to save.
1 found across 55 total reviews at 4.9★. One complaint from a Google Local Guide with 66 reviews who said the company came out and damaged their property. The review is brief and lacks detail on what type of damage occurred or which service was performed. The owner did not respond, leaving no context to assess what went wrong.
The owner response rate on negative reviews is 0%. With only one recent negative, this is a small sample, but the lack of any response to a property damage allegation is a missed opportunity to provide context. Separately, the company shows a clear staffing transition: Joe Fugate dominated reviews through mid-2024, then Alex Brown and Stephanie Jones took over. This suggests the original operator stepped back or left, which buyers should be aware of when reading older testimonials on the website.
Alex Brown (technician — positive across 7+ reviews for water damage work, professionalism, and follow-up visits). Stephanie Jones (owner — positive for communication during water damage jobs). Joseph Fugate / Joe (former operator/technician — positive across 8+ reviews for mold assessments and water damage, described as honest and detailed). Bill F. (production manager — positive, mentioned in one review alongside Joe for flood damage). Cody (technician — positive, mentioned alongside Alex for professionalism). Cason (technician — positive, mentioned in one review for cleanup work). Chris (technician — positive, mentioned in one review). Jacob (technician — positive, mentioned alongside Chris). Christina (office/staff — positive, described as helpful and inspiring in one review).
Ask for Alex Brown if your job involves water damage. For mold work, confirm whether the person who assesses the mold is the same person who profits from the remediation, and consider getting an independent test. The ownership transition from Joe Fugate to Stephanie Jones means the team you work with today is different from the one in many of the older reviews, though recent feedback under the new ownership remains strong.
Keep in mind
- PuroClean of Norman does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Ask whether they will accept a third-party test result, or request that an independent environmental consultant do the assessment.
- One recent reviewer (a Google Local Guide with 66 reviews) reported that the company damaged their property during service. The owner did not respond to this complaint, so there is no context on what happened.
- This is a franchise location, not an independent business. Franchise standards provide consistency in training and equipment, but staffing and management quality vary by location. The team here has turned over from the original owner/operator (Joe Fugate) to Stephanie Jones.
- The website claims service areas including Oklahoma City and Macomb, which are 30+ miles from Norman. Confirm actual response time for locations at the edges of their service area.