Provider profile
SERVPRO of Edmond
Provider snapshot
What this listing says
Edmond homeowners dealing with water damage that has led to mold growth, who want a single company to handle mitigation, remediation, and reconstruction under one roof.
Best for
- Edmond and north Oklahoma City homeowners who discover mold after a water leak and want one company to handle everything from extraction through rebuild.
- Insurance claim situations where you need a restoration company that coordinates paperwork and communicates with adjusters directly — multiple reviewers cite smooth claims processes.
- After-hours and holiday emergencies — the franchise has documented response times as early as 1:30 AM on holiday weekends.
- Commercial property managers needing water and mold remediation with minimal operational disruption, backed by the SERVPRO franchise network for surge capacity.
About this company
SERVPRO of Edmond is a franchise restoration company based at 112 NE 138th Street in Edmond, Oklahoma, owned by Dave Jones. Mold work here is secondary to their core business of water and fire damage restoration — most of their mold jobs start as water damage calls where mold is discovered during mitigation. They handle the full sequence: water extraction, structural drying, mold remediation, and reconstruction.
Their mold page describes a seven-step process that moves from containment through air filtration using air scrubbers and HEPA vacuums, antimicrobial treatment of colonies, removal of infested drywall and carpet, and final restoration. They also offer mold inspections and sampling in-house. The website mentions IICRC-industry certification for their staff, though no individual technician credentials are listed.
The SERVPRO brand has operated since 1967, and this Edmond franchise is part of the "Team Jones" group that also includes SERVPRO of South Tulsa and Stillwater & Guthrie. During the 2021 Oklahoma winter storm, the franchise brought in SERVPRO partners from around the country to handle the surge — a perk of the franchise model.
With a 4.6-star rating across 70 Google reviews, the franchise sits in solid territory. The review volume is modest for a SERVPRO franchise, but nearly all reviews with text are positive, and several mention mold-specific work by name.
Services
Service area
Headquartered in Edmond, Oklahoma. The website lists service coverage across nearly 20 communities including Edmond, Oklahoma City, Jones, Spencer, The Village, Nichols Hills, Arcadia, Luther, Cashion, Lake Aluma, Forest Park, and several smaller communities north of Oklahoma City. One reviewer in Moore, OK also received service, suggesting the actual range extends beyond the listed area.
Review consensus
Fast emergency response is the most consistent theme — reviewers describe same-day arrivals, 1:30 AM holiday weekend starts, and technicians staying past midnight. Ronnie draws praise across multiple reviews for clear communication, honesty, and managing both residential and commercial claims. Calvin is named repeatedly for his attitude and professionalism, with one reviewer noting he spoke highly of SERVPRO management even after weeks of continuous work. Chase appears in several reviews handling water extraction and mold cleanup teams. Gavin is mentioned multiple times for mitigation work. Greg is praised for availability and communication during a mold remediation job that required a family to vacate for three weeks. Kaden received praise for communication skills from one reviewer even as that same job had billing problems.
2 found across 70 total reviews at 4.6★. One 2-star review describes field technician Kaden as great, but the office estimator would not return calls and the final bill was three times the verbal estimate given before work started. The owner response to this complaint praised the reviewer for "wonderful feedback" without addressing the billing discrepancy — a disconnect that suggests the response was templated rather than engaged with the specifics. One 3-star review had no text and received a generic response inviting further feedback via email.
The disconnect between strong field crews and weaker office communication is worth watching. The billing complaint names the office estimator specifically, not the technicians, and the owner response pattern on negatives leans toward generic templates rather than addressing the actual complaint. Both recent negative reviews received owner responses (100% response rate), but neither response engaged with the substance of the issue. This franchise operates as part of a multi-location group (Team Jones), which can mean the office staff managing estimates and billing is separate from the crews doing the work.
Ronnie (construction/remodel lead — praised across multiple reviews for communication, honesty, and managing claims). Calvin (mitigation technician — praised repeatedly for attitude and professionalism). Chase (mitigation/mold cleanup crew lead — multiple reviews). Gavin (mitigation technician — multiple reviews). Greg (estimator/project manager — praised for availability and communication). Kaden (technician — praised for field work, but associated with a billing complaint). Sam (mitigation crew — multiple reviews). Trey (mitigation crew — multiple reviews). Miguel (mitigation crew — multiple reviews). Tyler (mitigation crew). Steven (mitigation crew). Kyle (mold cleanup crew). Kevin (mitigation day shift lead). Emeire (emergency response, 1:30 AM start). Corey (team leader, daily monitoring). Peyton (technician — after-hours help). Jake (cleanup technician). Justin (mitigation crew). Patti (technician — praised for field work). Richard (technician — praised for courtesy and knowledge). Issac (technician). Abdul (carpet cleaning). Carlos (carpet cleaning). Mace Ward (team leader — commercial client). Patrick (communication during rebuild). Rafa (construction crew). Autumn (insurance referral partner contact). Jason (contents restoration). John Conti (estimator/sales — early reviews).
Ask for Ronnie if your job involves reconstruction, or Calvin for mitigation work — both have strong track records across multiple reviews. Get a written estimate before any work begins and confirm who in the office will handle your billing questions. The field crews are consistently praised, but the one billing complaint suggests the handoff between office and field deserves attention.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that finds the mold profits from fixing it. Consider getting an independent mold test before signing a remediation contract.
- One recent reviewer reported a final bill that came in at three times the verbal estimate, with the office estimator not returning calls. Get written estimates before work begins and confirm who your point of contact will be for billing questions.
- Mold is not their primary business. They are a restoration company that handles mold as part of their water damage pipeline. If you need a mold-only specialist, this may not be the right fit.
- The service area listed on their website spans nearly 20 communities from Cashion to Oklahoma City. Confirm response times for locations far from their Edmond base.