Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Edmond and Oklahoma City homeowners dealing with water damage that led to mold, who want a single company to handle mitigation, remediation, and full reconstruction under one insurance claim.
Best for
- Oklahoma City metro homeowners with water damage that has led to mold growth, needing both remediation and rebuild under one contract.
- Insurance claim situations where the carrier has already recommended Jenkins, since they work closely with adjusters and handle claim documentation.
- Property owners who need soda blasting or dry ice blasting for deeply embedded mold in structural materials.
- Commercial property managers needing 24/7 emergency response for water or storm damage across the OKC metro.
- Homeowners who want mold remediation done by a company that can also handle the full structural rebuild afterward.
About this company
Jenkins Restorations is a national restoration company with an office in Edmond serving the Oklahoma City metro. They've been in business since 1975 and now operate more than 20 offices across the country. Their primary work is water, fire, and storm damage restoration for both homes and commercial properties. Mold work is handled through a wholly owned subsidiary called Jenkins Environmental Services.
The mold side of the operation uses infrared cameras and moisture meters for detection, sets up containment with negative air pressure, and runs HEPA air scrubbers during remediation. They also offer soda blasting and dry ice blasting for embedded mold growth, which is not something most restoration companies in the OKC area list. The subsidiary also handles biohazard cleanup, forensic cleaning, and odor removal using hydroxyl generators and ozone treatments.
As a national operation headquartered in Chantilly, Virginia, the Oklahoma City office functions as a regional branch. They follow IICRC standards and work heavily with insurance carriers, who frequently refer customers to them. The OKC office lists service areas including Edmond, Moore, Midwest City, Del City, Choctaw, Mustang, Bethany, The Village, and Warr Acres.
Their Google rating sits at 4.6 stars across 119 reviews. The positive reviews are heavily weighted toward the mitigation and field technician teams. The negatives center on the reconstruction phase, specifically project manager communication and subcontractor reliability.
Services
Service area
Jenkins Restorations' Oklahoma City office is located in Edmond, Oklahoma. They list service areas including Bethany, Choctaw, Del City, Edmond, Midwest City, Moore, Mustang, The Village, and Warr Acres. As a national company with 24+ offices, they also claim broader Oklahoma coverage, but the named cities are all within the immediate OKC metro.
Review consensus
The mitigation and field technician teams get strong, specific praise. Terrance and Mikel are named repeatedly for water damage response, with reviewers noting they showed up daily and explained the drying process. Kyle gets credit for listening to homeowner preferences and following through on finish work. Adam Braley is mentioned across multiple reviews for responsiveness, helpfulness, and going beyond the job scope. Lance Acklin drew praise for communication and finishing ahead of schedule. Derek Williams is named by several reviewers as a strong project manager. Shane is praised for responsiveness in one positive review. The mitigation team's speed and daily presence is the most consistent theme.
3 found across 119 total reviews at 4.6★. One 1-star review describes a single-room water damage renovation that dragged on for six months with contractor mistakes, materials left in the yard, and days of silence from the project manager Shane. The reviewer notes Shane eventually removed the original contractor Angie from the job. A 2-star review from a Local Guide with 76 reviews specifically praises the mold remediation team but details months of construction delays, a subcontractor no-show, missing custom cabinets, and poor communication from the project manager. The owner responded with an apology and a request to contact the office but did not address the missing cabinets specifically. A 3-star review has no text.
The negative reviews reveal a structural split in the company. The mitigation and remediation crews (the employees Jenkins hires directly) get consistently strong reviews. The reconstruction phase, which relies on subcontractors, is where things fall apart. Both detailed negative reviews describe the same arc: fast, communicative mitigation followed by months of delays and silence during rebuild. The 2-star reviewer even calls this out explicitly, noting Jenkins is a prime contractor that finds subcontractors to do all of the work. Owner response rate on negatives is low at 33%, and the one response reads as personalized but does not address the most specific complaint (missing cabinets).
Shane (project manager — mixed; praised for responsiveness in one review, criticized for being hard to reach in the 1-star review). Angie (contractor — negative; removed from a job after mistakes). Terrance/Terrence (mitigation technician — positive; praised repeatedly for daily presence and communication). Mikel (mitigation technician — positive; paired with Terrance in multiple reviews). Kyle (technician/PM — positive; praised for listening and quality finish work). Jae (technician — positive; described as helpful). Adam Braley (manager/technician — positive; named across many reviews for helpfulness and going beyond scope). Derek Williams (project manager — positive; multiple reviewers praise his work and customer care). Lance Acklin (PM/technician — positive; praised for communication and finishing ahead of schedule). Nathan (technician — positive; same-day response). Tanner Hamlin (technician — positive; praised for follow-up). Kaid (technician — positive; paired with Tanner). Quinton (technician — positive; praised for professionalism and honesty). Zach (technician — positive; praised by multiple reviewers). Jay (technician — positive; praised for moisture mitigation work). Braden (technician — positive; praised for helpfulness). Cade (technician — positive). DJ (technician — positive).
If your mold problem stems from water damage and you want one company to handle the entire chain from drying to remediation to rebuild, Jenkins can do that. Ask specifically for the mitigation and remediation team by name if you can. Once the job moves to reconstruction, get a written timeline with milestones and hold the project manager to weekly updates. The pattern in negative reviews is clear: the rebuild phase is where communication and accountability break down.
Keep in mind
- Jenkins does both mold testing and mold remediation. That is a conflict of interest. Consider getting an independent mold assessment before or after their work.
- Two of three recent negative reviews describe the same pattern: once the mitigation crew finishes and the project moves to reconstruction, communication from project managers drops off and subcontractors miss appointments. Multiple months-long delays were reported.
- This is a national franchise operation. The Edmond office is a regional branch, and reconstruction work is done by subcontractors, not Jenkins employees. The quality of your experience may depend on which sub gets assigned to your job.
- The 4-star reviews echo the negatives in a milder way. One reviewer noted they had to always call the company for updates and never received proactive communication during the rebuild phase.
- Jenkins was recommended by insurance in both detailed negative reviews. An insurance referral does not mean the company has been evaluated for quality on your specific type of job.